Home Remodeling of Arizona LLC

Description of Work: WeI purchased 2 Groupons for a 20 pt inspection service on the A/C from Home Remodeling Of Arizona LLC dba Green Star HVAC to have the A/C checked. After the inspection, the technician stated repairs would be needed in the amount of $1,189 or if we purchased the the five year maintenance agreement the charge would be $1,600. We took the the five year maintenance agreement and agreed to the repairs. We had the same Lennox A/C unit repaired last summer with a new compressor and coil from Ron Brook's Heating and Cooling . The house was 2 years old, so A/C was under warranty last year with Richmond American Homes. Green Star HVAC indicated that the technician from Ron Brook's did not know what he was doing so new parts were needed this year. The Green S technician returned later in the week to make the repairs. The technician sprayed some very harsh smelling chemical into the ductwork stating that would seal the ductwork that we were paying $250 to have fixed. The ductwork is no better now than before the spray. When this was brought to their attention, they stated that if they sent a technician out to check the ductwork they would not make any repairs but only let us know what was wrong so we would still be out the $250 and still have the same problem. I started choking and he stated that better filters might help with my asthma. So we (the technician and us) went online and ordered filters from Filter.now to the tune of $128. The technician placed a call prior to assisting with the online order, and told us where to order the filters as he watched and helped us. The filters arrived and we had our son attempt to install them for us. They were too thick and would not fit. We called Green Star HVAC and had to leave a message. Joe finally called back and put Omar on the phone to help us. Omar said it would be additional expense to do sheet metal work to make the filters fit. He was to call back in 10 minutes to shedule a technician to come to the house, our previous technician no longer worked for the company. After numerous attempts to get a return phone call from anyone at Green Star HVAC over two weeks, we contacted the credit card company to dispute the charges, because we certainly did not want a maintenance agreement with a company that never answers the phone or returns calls. It should also be noted that the company would not even answer the phone and the credit card company tried every extension on their list and received no answer at any of them. Would you believe, after four weeks and a letter from the credit card company disputing the charge, they finally returned a phone call. It went back and forth, but the bottom line was we agreed to reimburse them for the parts of $1,189 which will not be under warranty for the five years because we cancelled the five year maintenance agreement. The company also stated that we would have to pay sales tax on the parts because we were cancelling the five year maintenance agreement. There was not any thing on the paperwork we signed to that effect.