MONTY'S CENTRAL VACUUM

Not too well. I called on April 5th and left a message again giving Monty 24 hours to respond or I was going to write a negative review regarding how he handles return calls. Monty did call me on April 6th and gave me the website of vacuum parts. Once he read my email today, April 7th, Monty sent me a text message as follows: "DO NOT EVER CALL ME AGAIN". Very unprofessional! If you are in the market for a central vacuum system be aware that if you needs parts or service, this is not the company to deal with!

Quickly unclogged the opening and gave good advise on what to do to maintain the system.

Showed up on time, diagnosed the problem quickly, had the parts he needed on hand, fixed the problem, and charged less than he estimated over the phone.

Excellent!

One outlet is still not working properly. Have contacted Monty and yet to hear back.

Smoothly. No issues.

unknown

Each time I had an appointment, the scheduled time came and went. I called Monty each time he had a different excuse. He was running behind schedule the first two times he needed to reschedule for another day. He never called to let me know. Another day he was going to call to let me know a day and time. A week went by & I had to contact him. Finally, we scheduled the third appointment & he was another no show. I called Monty again & he said he forgot. I asked if I should find someone else to service my vacuum and he said he guessed so. Extremely unprofessional & rude!

Monty had to cut a hole in the ceiling in the garage to access the loose pipe. He reconnected the pipe and repaired the drywall - quick, clean, efficient, professional. Would not hesitate to call him again.

Monty scheduled service right after contacting him. He arrived on scheduled and replace motor. He asked me to test system for suction--worked fine.

Our central vacuum pressure was low. Monty came on time. He quickly diagnosed the problem. He got on the attic and reconnected and glued the air tube and change the belt . Our vacuum have normal suction pressure now. Monty is a honest and experience Technician. He did not overcharged or made up stuff to charge more.

Was very responsive, only had to wait about 30 min from phoning for the service to when he arrived. He made sure the repair was done correctly!

It went very well. Professional, Fast, Clean, Personable. Definitely will use him again.

He serviced my central vacuum. I thought it would need replacing since it is over 25 years old, but he said it only needed a thorough cleaning. The price reflects that I also bought some additional tool, which he recommended to help update the vacuum. However, he was low-key about it and didn't try to pressure me to buy anything. I was satisfied with the service and would use him again.

Monty explains everything he is doing and is very knowledgeable. He did a great job, and even fixed some minor items outside of what his call was for, and the price was unbeatable. A definite professional and great service performed.

Prompt service appointment. On time, very professional. Will use again.

Very punctual, on both trips. Fair pricing and a neat clean installation. We could not be happier.

I called him, and he was able to come in 3 hrs far North to the foothills in Cave Creek because he was in Scottsdale. He came promptly, listened to the problem, assessed the problem, looked in his truck for tools to test. Tested everything, and knew exactly what the problem was. We had thought that something was in the wall blocking the air from sucking through the hose. He said it was the base of the hose--the contacts. He gave me a better head to use for the vacuum and sold me a hose that he had in his truck. My problem was solved. He also advised me to order a part online for the carpet head, which I did later. Now my vacuum is in perfect condition for the floors and carpets. Very nice guy!

I was cleaning up a minor mess on a Friday and got out the vacuum to finish the job. When I turned on the vacuum system, the suction seemed to be not very strong and then stopped altogether. I went and hit the reset button on the unit in the garage, and restored suction, but the vacuum died 2 more times. The last time, I went into the garage and could smell a hot electrical smell. The vacuum no longer turned on at all. I called Monty at 3:30 pm and discussed the situation and told him that I thought it might be the motor. I set up an appointment for Monday morning. He arrived earlier than expected (after calling first) and diagnosed the problem, quickly replaced the motor with a new one and we tested the unit again. The vacuum began working immediately. I was very pleased with finding Monty on Angie's list after looking elsewhere on the internet for someone to check out my system and not being successful.

see description of services performed

They showed up on Friday and identified the problem right of way and told us what needed to be done to fix it. The motor needed to be replaced, so they ordered over the weekend and had it installed by Monday morning. The vacuum cleaner works great now!

He let me know what I needed in the house. He did not try to up sell me on anything. He was really asking me what type of things that I did to give him a better idea of what I needed for the house. I was very appreciative that he was listening to me. He accessed it and gave me a good recommendation. He was very efficient, knowledgeable and punctual. Everything was very good.

Arranged the servive on line. He came right on time, quickly ascertained the problem and fixed it, checked our central vac accessories and found them to be fine, then checked to ensure system working properly. Very professional, efficient.

Was prompt, courteous, compentent, and reasonable. Exercised caution in navigating a long ladder in the house without any problems, and explained what he was doing.

Monty showed up as expected within a couple of days of my call. He showed me the difference between the old, worn covers of the vacuum ports and the newly designed ones. He looked at the motor and showed me that part of it needed to be replaced to get good suction. He removed the motor and took it with him to fix it. He also told me about a refurbished Electrolux power head, hose & accessories that he could sell me at a good price: $285. When he returned within a week, he brought back the repaired motor, the Electrolux equipment and installed the new port covers.