About us
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
3.525 Reviews
Showing 1-25 of 25 reviews
DANA G.
07/2019
heating & air conditioning/hvac
+ -1 moreWhen we bought the family home, we inherited the last visit of a service contract. Two guys showed up for the appointment, one supposedly in training. After inspecting the furnace, the lead technician told me we needed a $1400 repair. He also tried to sell me about $1100 in other stuff, including air filters because “they had special filters that nobody else had.” At that point, I realized this guy was really more of a salesman and just wanted them to leave. I declined all future service and asked for the service slip. He and the new guy went out to the truck to write up it up, and were out there for 25 minutes. I finally went out to the truck to see why it was taking so long because I was waiting to leave the house. The tech claimed it was because he was teaching the new guy, but — hey, I’m not stupid! — they were obviously taking a break before their next appointment. I would not recommend this company to anyone.
Description of Work: Service contract visit — hard sell tactics
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Response from Bob Brown Service Experts
Denis B.
02/2018
heating & air conditioning/hvac
+ -1 moreI told them I wished to cancel my service and I brought in another contractor to replace my AC completely
Description of Work: We had a service contract with Bob Brown for years after they installed our AC but they were always pushing us to have our service done way too early and we became very unhappy. Then 4 days after one service the unit failed and they told us we needed to replace a very expensive part.
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Jack R.
01/2018
heating & air conditioning/hvac
+ -1 morePunctual, polite, knowledgable, all went well.
Description of Work: Repair Air conditioning system.
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Yes, I recommend this pro
$300
Response from Bob Brown Service Experts
Jack R.
07/2017
heating & air conditioning/hvac
+ -1 moreWe have 3 units, that is why they come out so often. It's not always on the same unit. I would say the quality of their work is very good, very good. We live in the valley of the sun. When you need A/C help in the Spring or the summer, the demand by everyone is so great that there is always a waiting list. In other words, you can't call anyone and in an hour they are there. You are luck if you call and they come in 2 or 3 days. That's the norm. So given that condition, I would say their response time is very good. They did a good job. They staff is very good about communicating with you, very good. I would tell someone that they are in good hands, to call them. I would not hesitate to recommend them. If you consider price on a spectrum, they are at the top of the spectrum. They are not the cheapest, but in this life you get what you pay for. I would say their pricing is competitive and fair. You can find out it's cheaper, but if you find a cheaper outfit you're gambling.
Description of Work: They did a repair. Some kind blower part that needed to be replaced.
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Yes, I recommend this pro
$400
Response from Bob Brown Service Experts
JAMES B.
06/2017
heating & air conditioning/hvac
+ -1 moreBad - Highly exploitive and uncompetitive pricing. They seem punctual and competent. They just charge more than double their competitors. Plus, I got the really hard sell. I called to have person look at my unit but two guys came, Demitry and Christopher. They said to fix would be $4k and to replace would be $12k. They said that no-one else in valley knew how to do the work and that all other A/C units but Lexxox were garbage. I have since received two competing quotes. $1000 to fix and $4000 to $5000 to replace. These guys were clearly up up selling. One thing that caught my attention was the statement by Dmitry that he "swore" that the price was competitive. They said R22 refriderant was $250/gallon. The other two competitors charged $100/gallon. This is the third time I have experienced what I deem to be exploitive pricing from Bob Brown.
Description of Work: called to look at 2.5 ton split system that was not cooling well
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$99
Response from Bob Brown Service Experts
Jack R.
05/2017
heating & air conditioning/hvac
+ -1 moreReasonably well
Description of Work: A/C repair
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Yes, I recommend this pro
$200
Response from Bob Brown Service Experts
Jack R.
03/2016
heating & air conditioning/hvac
+ -1 moreunknown
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Yes, I recommend this pro
Response from Bob Brown Service Experts
Denis B.
09/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Air conditioning service
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Yes, I recommend this pro
$169
Response from Bob Brown Service Experts
Keith K.
09/2015
heating & air conditioning/hvac, plumbing
+ 0 moreUp until recently I'd have also given Bob Brown a great score, They're great at doing seasonal checks and the guys are very polite and do that work fine.....but the high ratings stopped when I'm getting dinged first 500 then 600 to correct an error they created. Had a heater unit installed and it worked fantastic. The old Continental A/C unit worked fine but the drip pans were so old the rusted out and no replacement available. That's where things go south with this co. The new A/C unit was piggy backed onto the furnace but the return opening wasn't cut big enough and it put a strain on the blower motor causing problems.. well $500 later they cut the wall again to provide equalization. The rep at the time said the motor needs to be replaced and although promised someone would be out to replace the motor it never happened. called again and rep comes out (without the motor) spends maybe 10 minutes here and says "will let them know and someone will be out Monday" called multiple times on Monday but got the 2 step shuffle from the receptionist and hold time of 15 minutes before no one there to help. finally talked to Manager calls me on Tuesday (says that's when he got the messages) who says they're going to eat some of the cost but will now cost another $600 to replace the motor that their lack of proper installation caused to burn out before it should have, had they done the correct install it probably would still be running correctly. So unfortunately after being a loyal customer for close to 10 years I'll be doing business elsewhere... before you consider using Bob Brown, think about the Plague eating you alive. it's quicker and less painful. Sorry guys you earned this one!
Description of Work: replaced a blower motor that their lack of proper install caused to burn out before it should have.
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$600
Response from Bob Brown Service Experts
JOHN T.
04/2015
heating & air conditioning/hvac
+ -1 moreunknown
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Yes, I recommend this pro
Response from Bob Brown Service Experts
Josephine L.
04/2015
heating & air conditioning/hvac, plumbing
+ 0 moreThe service contract was OK. They called to remind me of upcoming service dates, checked the heat pumps, and cleaned the coils. I didn't have any problems so they made one up. The service technician claimed one of the heat pumps was low on freon. Well, my units are nearly new, the freon is sealed in, and it is not likely they are leaking freon. So when they charged me $70.00 for freon in addition to the $247.00 I had already paid for the service contract I was suspicious. I had another company come and check the heat pumps out and there is no sign that they were/are leaking freon or that they added any. It's always possible that I could be wrong, but I believe they claimed I was low on freon so they could gouge me for another $70.00. I am not renewing the service contract. Nor do I recommend them to anyone else.
Description of Work: Service contract for tune up, maintenance, and cleaning of two heat pumps and two air handlers.
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$247.75
Response from Bob Brown Service Experts
Allan C.
03/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: I have used Bob Brown Service for the past 25 years exclusively. They have installed new systems to replace old systems, installed electronic filtration systems and have come to my home on a regular basis to check both heating and cooling systems, prior to each season, as I have a monthly service contract with them.
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Yes, I recommend this pro
Response from Bob Brown Service Experts
Stephanie M.
03/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They installed our AC in 2010. We've had a maintenance contract with them since then and they are great. They consistently arrive on time, are polite, are friendly, are neat and they keep our AC running.
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Yes, I recommend this pro
Response from Bob Brown Service Experts
Anne M.
04/2014
heating & air conditioning/hvac
+ -1 moreShowed up on time and did the heating first, noting that last year they sold me a new motor for that. This year after the A/C inspection told me I needed over 2K in repairs for the AC, showing me that the fan motor moved up and down and told me that the bearing were going out on the compressor. I was given an estimate by their salesman, Shawn Carroll, that a new unit would be $4249 and probably should replace the furnace too with a combined total of $8375. I would get the $146 credit for the inspection off either total if I used them. I got another company to come and do an inspection and possible estimate. After much testing J & J Repair Enterprises filled out a form saying that the unit showed no major problems but a little a little low on charge and one pound of R22 refrigerant was added. Why didn't the first company I hired to "tune up" do that? This company says all air temp splits were in normal ranges and checked all amp draws. All are in normal ranges. He told me to write a complaint to the Better Business Bureau for unethical practices on Bob Brown. I am going to do that, as I live in a retirement community and feel they prey on senior my age. Did I even need that motor last year? I have all documentation for this complaint.
Description of Work: Yearly A/C and Heating check, tune up. They were to inspect and tune up.
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$145.27
David W.
07/2013
heating & air conditioning/hvac
+ -1 moreOur AC quit working around 9pm I noticed on a very hot day - 117 degrees. I called Service Experts and they returned my call within the hour and sent a person out within 3 hours. The guy checked out unit, noticed the capacitor burned out, and replaced it. Said our unit was old and we needed a new one. It is 13 years old and very inefficient so he is correct on that one. Anyway we paid the 250 and our AC is working fine now. I was impressed he came out at midnight. We do have a service contract with them by the way. I think they do a good job.
Description of Work: Replaced a capacitor on our AC unit at midnight.
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Yes, I recommend this pro
$250
Response from Bob Brown Service Experts
William R.
02/2013
heating & air conditioning/hvac
+ -1 moreI got stuck for around $500 through their negligence.
Description of Work: They performed annual AC check. They left the test port covers loose consequently all the Freon was lost. They recharged the system and charged multi-hundred for the freon. The recharge has now lasted two years proving to me that leaving me to believe that the loose covers were the source of the problem.
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$500
Thomas B.
11/2012
heating & air conditioning/hvac
+ -1 moreThis was a waste of my time and money. Fortunately I didn't fall for the scam. My advice: stay a way from these guys.
Description of Work: Please note: I believe that "Service Experts" is actually many firms in many locations. I have no knowledge of other sites. These comments only apply to my experience with Sun City branch. F as in FRAUD. I used this service after a phone "special" on having the heater have a routine winter inspection/maintenance. The "technician" was very pleasant. and courteous BUT he went to great length to tell me all the problems he found and if it was him he would just get a whole new system. Specifically I was told there was a leak in the a/c "A coil" (but the A/C worked fine). There was a lot of water in the "pan" and it would rust.. There was "oil" on the motor. The unit wasn't properly sealed and hot air from the attic was being drawn into the A/C making it inefficient. Insulation had blown off and covered the "A coil" which he supposedly cleaned . So the next day a "customer consultant" i.e. sales guy came. He started off by saying other firms hire ex-cons (fear tactic) but that Service Experts does not. He had a whole presentation showing pictures of defective things (in other peoples homes). I really should get a whole new system with a special air filter. (Sarcasm here: he repeated at least 3 times " you know there are two filters, the furnace and YOUR LUNGS"--more fear tactics). "Fortunately for you sir we just happen to have a special deal right now--$9,700." The whole presentation smelled of fraud. So I checked Angie's list for a reputable dealer who has been in business for 30 years. He came out the next day. He actually did the maintenance and indicated every thing was great.. It appeared nothing may have been done. An important "flame sensor" hadn't been cleaned. I asked him about the specific problems the other fellow said were present:: the "A coil" is actually surrounded by plastic and there is no way you can see a leak through it, pan is plastic and won't rust and is bone dry, everything is sealed, didn't see any problem with the insulation. Bottom line: no problem and heater being only 7 years old likely would last another 5 years.
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$52
Maren U.
06/2011
heating & air conditioning/hvac
+ -1 moreThey tried to sell me a furnace but my neighbor who was into heating and air conditioning said no. They started telling people that they need a furnace. I dropped my service contract with them immediately after that. I found out that all the time that I was using them, they have been trying to cheat us. The last time, I got a second opinion and did not use them.
Description of Work: I used to use Service Experts for 15 years for heating and air conditioning service and maintenance. The last time I interacted with them was about 6 months ago when they tried to sell me a furnace.
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Charles C.
04/2011
heating & air conditioning/hvac
+ -1 moreBeware !! I called for an estimate for annual filter replacement, and was told that I had to (not a recommendation, but HAD to) pay for two service calls to get the filter replaced: one service call for them to come out and measure and look at the filter, and an additional call to do the actual work. In addition, I was told by Bob Brown Service Experts HVAC that I HAD to accept service inspection charges on my AC unit in order to get the filter replaced on the air handler unit. The company that originally sold me the filter unit called Bob Brown Service Experts, who then backed away from the multiple trip charges and additional service charges, but why did they try to get me to pay more than I needed to spend in the first place?
Description of Work: Estimate for services only.
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Mary D.
02/2011
heating & air conditioning/hvac
+ -1 moreI spent $6000 on that work. They were very professional. We went to them through Cosco. They were fine from start to finish.
Description of Work: I used Bob Brown Service Experts in 2009 for some heating and air conditioning work.
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Yes, I recommend this pro
$6,000
Katherine R.
12/2010
heating & air conditioning/hvac
+ -1 moreThe work was satisfactory and the performance of the man doing the work was professional. This was my first opportunity to use them or any company at all so I have nothing to compare them to.
Description of Work: They analyzed a problem with one of our units and changed the part and did it all in one afternoon.
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Yes, I recommend this pro
$250
Melvin M.
09/2010
heating & air conditioning/hvac
+ -1 moreWhen I asked how much it would cost if I bought the parts I was told $900. A supervisor then came and would not budge from that price. I then hired Dan Bell of Bell Air Conditioning, LLC (623-748-3324) who installed the parts I bought and fixed a few other problems he found for $400. This guy was the most knowledgable and honest I've ever dealt with!
Description of Work: A service technician came and estimated the cost to install 4 components in a heat pump control box. His first estimate was $1900. The parts that needed installing cost $163 and would require about an hours work
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$74
Mary D.
08/2010
heating & air conditioning/hvac
+ -1 moreThe experience went very well. With initial call and setting up an appointment to receive an estimate the sales representative was very knowledgeable. We waited a few months before making the decision and Bob Brown kept to the estimate originally quoted helped with all rebate forms. On the date of installation we were told it would take a full day to install and it did. Overall experience was very good.
Description of Work: Had a new air condition unit installed and old unit removed.
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Yes, I recommend this pro
$7,000
JAMES B.
07/2010
heating & air conditioning/hvac
+ -1 moreThey were bad. We didn’t have a problem with the installation but they were supposed to do some service on our small cooler which they didn’t install. They were going to charge us $300 but our friend came by and the part actually cost $15. We called to ask them about this and they never responded. We cut them off on our credit card and they never even called; we withheld payment and that was just really poor service. We got them through Costco which is where we purchased the AC. Several times they arranged to come out and do the maintenance that they recommended and they would just not show up.
Description of Work: Bob Brown Service Experts installed a new air conditioning unit.
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$375
Carol L.
09/2007
heating & air conditioning/hvac
+ -1 moreThey do a good job servicing my A/C unit, and whenever I need them to come out and fix something or just when I have a question, they're very prompt and professional. They're a very good company overall.
Description of Work: They service my 4 ton A/C unit once every year. I would rather not disclose the price.
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Yes, I recommend this pro
Contact information
10020 W Santa Fe Dr, Sun City, AZ 85351
http://bobbrownserviceexperts.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Energy Efficiency Auditing,
Dryer Vent Cleaning,
Air Duct Cleaning,
Water Heaters,
Insulation
FAQ
Bob Brown Service Experts is currently rated 3.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Bob Brown Service Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Bob Brown Service Experts offers free project estimates.
Yes, Bob Brown Service Experts offers eco-friendly accreditations.
Yes, Bob Brown Service Experts offers a 10% senior discount.
Yes, Bob Brown Service Experts offers emergency services.
Yes, Bob Brown Service Experts offers warranties.
Bob Brown Service Experts offers the following services: Heating & AC, Indoor Air Quality, Duct Cleaning, Attic Insulation, Green Solutions, HVAC Installations & Water Heaters.
Contact information
10020 W Santa Fe Dr, Sun City, AZ 85351
http://bobbrownserviceexperts.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day