Sun Valley Roofing Co

Sun Valley Roofing is the worst company I have ever worked with. I bought the house and the roof was only 2 years old and was installed by Sun Valley Roofing. In the first year of living there it leaked. Sun Valley Roofing came out and "fixed" it. They guy only applied something from a tube. I thought, okay he know what he is doing. Sun Valley Roofing fixed the leak free of charge because of the warranty. I of course am responsible for the drywall repair on the ceiling. I have no issue with this. Fast forward a year later I have moved and decided to rent the home. The new tenant calls me saying the roof is leaking. I called Sun Valley Roofing to fix the repairs. The have no ideal who I am and I have to argue with them to go look at the house and do the repairs. Well, The work never go done due to I DONT KNOW. I kept calling and calling and calling and It was always my tenants fault because of, what ever reason. Sun Valley Roofing could come up with. The monsoons season was over and my tenant moved out. This brings us to now SEP 2016. My new tenant calls and tells me the same thing...The roof is leaking. I call Sun Valley Roofing and they go out. This time I receive a bill for over $500. They tell me that even thought it the same leak it not covered on the warranty. two weeks goes buy and guess what the same leak in the same place again. Now I call everyday and they tell me Oscar Gomez (the owner has my messages). The owner refuses to even call me. My current tenant is ready to move out also. I will be filling an complaint with the BBB

Called the company on a friday, set the appointment for the following Wednesday at noon. On the day off the appointment, The time they were supposed to arrive came and passed. I waited additional hours until 6pm. Not one call or email from them to explain why they did not show. I waited a whole day to give them a chance to call and explain why they were a no show to a scheduled appointment. no call ever came. I finally called them and spoke to a rep over the phone, he took my information and told me he would find out what went wrong, and that he would call me back. no call ever came I called again and spoke to another rep(he sounded just like the first, but claimed I had not talked to him) He took my information again, and said he would call me back. I told him I would call him back because they can't seem to get it right. he said there was no need to call him back because he was definitely going to call me back No call ever came from him, and I called him back 1 1/2 hours later. He told me he had still not talked to "oscar" and that he would call me back when he had a time when they would come out and do the estimate. He finally kept his word, called me back and said because they were so busy they could not get to my estimate until the 19th. which is about 2 weeks away. So this leads me to believe they care nothing for the promises they make. They don't care if they show up to your job on time, they do not care if they no show, they do not care when they fail to follow up after they no show, and they do not care to make their mistakes right. Based on the habits they are showing me, I chose to go with another company, and I suggest you do the same, unless you don't mind contractors who no show, then put you at the back of the line.

The company is outstanding, reliable and very customer service oriented. And they are extremely reasonable! Highly recommend!

It went very well

unknown

unknown

Sun Valley removed old roof. They replaced it with a wind resistant roof. The workers were prompt, polite, and respectful. They cleaned up fairly well (my only complaint and it is small). The work was well done.

It did not go at all see above comment

I will at least show a little courtesy by advising readers that I am in no way rating them on their actual work, as they DIDN'T SHOW UP TO DO ANY! This is strictly based on their PROFESSIONALISM. I am a busy individual at work, so when I call to set up an appointment, I do so with the understanding that work will just have to wait (especially if further damage to my roof can possibly cost me a new roof). However, I guess my time was obviously not a concern of Sun Valley Roofing Co, as I was stood up completely by the company and didn't receive as much as a phone call from them explaining why. Appointment was at 11am; waited until 1230... nothing. I wound up calling them, to which they explained to me that they were running behind... OK, so your busy... all the difference in the world would have been made if they had only called me and not wasted my time. Too bad, I've read they're worth a shot, but I'll never know because a companies professionalism is as important as the quality of their work... at least to me and my money.

They showed up on time, and made repairs in a timely manner

unknown

They did a good job and we had no problems with them. I was satisfied with their service and I would use them again.