The work was done and so I can't complain, I guess. I would not use them again because they took a very long time, failed to bring all the required material to the site in a timely manner, used an irrigation valve which popped out causing water to pour out all over the back patio until my neighbor shut it off, let the dog out of the yard 3 times and left me with a recommendation to travel to Tucson and purchase the irrigation drip line I would need to complete the planting. It didn't help that the project manager I started with quit the company half-way through the project. The big deal they made about a plant specialist to help decide what I should plan is a mystery to me. The person was pretty blase about the whole thing. I learned much more from nursery employees at Mesquite Valley Growers in Tucson and by walking around the neighborhood to see what was growing. don't know if any other companies are any better...
Description of Work: landscaping
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
$5,000
Ann M.
06/2014
5.0
tree service, landscaping
Ā + 0 more
unknown
Description of Work: Landscaping in the backyard. Tore out low lying bushes at back wall, replaced with rock; planted trees and fixed any irrigation problems, not only within the area they worked but in the front yard as well. They were prompted and finished the work on time as I had painters coming the following week. Very pleased with service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Adam S.
03/2014
2.0
lawn service
Ā + -1 more
.
Description of Work: First, they returned my call two days later, made the appointment to come out to give me an estimate for the sprinkler repair, called me the day of the appointment to let me know they were on their way and asked did I know there would be a service charge. I said no one mentioned a servfice charge and how much was the charge. I was told $35.00 but when the representative by the name of chuck arrived he told me the service charge would be $75.00 which would include the hour allotted for the estimate. Upon having the estimate comleted I was told that three sprinkler heads and a new control box would be needed which would cost a total of $350.00 plus labor for the repair. He told me that he would have to order the control box and it would take a week. That was almost three weeks ago and I still haven't heard from them. I'll call them today to cancel my job request and besides he kept trying to tell me that I only had three watering stations, when for over 25 years I've been watering with six stations.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
punctuality
1.0
PAUL P.
08/2013
5.0
lawn service, tree service, landscaping
Ā + 1 more
I have been using them for four or five years. I have a desert landscape, I needed someone professional to do that, and I am very happy with them. They come every month and I pay them annually but for what they do, the price is not bad at all. They keep my yard looking nice and they are excellent. That is not only a good price but during the months from May to September, they come twice a month, which is once every two weeks for about $100 a month. I have an 11000 sq foot lot and I am very pleased with that price. The workers that come over, don't sit round, they always get there and get the job done. They always let you know when they are here and when they are going to leave. If you have any pets, you can get them in or out of the yard. It is a great service. They always come over too, if something occurs and if you don't want to wait for their next visit, then they send somebody out and deal with it. They haven't raised their contract price on me since I initiated with them in 2007. So I have had the same yearly price that whole six year period.
Description of Work: I use Southwest Desert Images for yard care. The yard is all gravel, there is no grass here and there is trees, bushes, plants and flowering and cacti and they keep all that trimmed and cleaned up. They haul away anything that is damaged by storm and rake the yard when they are done. They take care of the weeds and pull it from underneath the gravel. They did the original landscaping of the house when it was built.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Raymond L.
03/2013
4.0
landscaping
Ā + -1 more
It was an ok experience considering all they had to do was plant a tree.
Description of Work: They replaced a Mesquite Tree.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$160
Terry C.
09/2012
1.0
landscaping
Ā + -1 more
Contacted to get an estimate for landscape work. It took 2 calls to get someone to do an estimate (should have been the first warning). Prices were OK and they appear to be the largest landscape company in the area and do a lot of work for home builders. We contacted back to schedule work to be done. No response. My wife called 3 times and went by the office twice over a period of 3 weeks. No response back. I went by the office and talked to the secretary. I found out that the person who provided the estimate was the owner's son and it would be best to speak to the owner. I left a message for the owner and requested a call back. No response. I would not recommend this company for any kind of home owner work. They are apparently only interest in very large jobs and do not act professionally with individual home owners.
Description of Work: Contacted to get an estimate for landscape work. Prices were OK and they appear to be the largest landscape company in the area and do a lot of work for home builders.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Pattie T.
02/2012
1.0
landscaping
Ā + -1 more
r
Description of Work: We hired Tom O'Connel who works for Southwest Desert Images to pave our driveway. We ordered to have a color mixed in with a cement. This was $2,000.00 extra. Not to have the cement painted. When the driveway was paved it turned to a bright white, we ordered an earth tone color. So they ended up painting it and never finished the job. At the begining of the job they were there but once things started going wrong there were lots of delays. We would call, email Tom O'Connel many times before he would answer and there was always a sickness in his family for the delays, mother sick, sister operation etc. He never came to do the final work and shortly after we developed cracks in the driveway and now 4 years later some of the cracks are getting quite worse. The price was competitive with other companys. But the work ethics were bad with not providing what we asked for and the unresponsive behavior when they made their mistakes.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$14,000
Contact information
4938 E Buffalo Soldier Trail, Sierra Vista, AZ 85650
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*Contact business to see additional licenses.
Service Categories
Landscaping,
Tree Service,
Lawn and Yard Work,
Lawn Irrigation,
Masonry,
Concrete Pouring and Repair
FAQ
Southwest Desert Images is currently rated 3.9 overall out of 5.
No, Southwest Desert Images does not offer free project estimates.
No, Southwest Desert Images does not offer eco-friendly accreditations.
No, Southwest Desert Images does not offer a senior discount.
No, Southwest Desert Images does not offer emergency services.
No, Southwest Desert Images does not offer warranties.
Southwest Desert Images offers the following services: Landscaping, plant installation, irrigation, sod, seed, driveways, soil tac, concrete patio and sidewalk & masonry.
Contact information
4938 E Buffalo Soldier Trail, Sierra Vista, AZ 85650