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One Hour Air Conditioning & Heating - Sierra Vista

Heating and Air Conditioning, Dryer Vent Cleaning, Air Duct Cleaning

About us

Thermostats, A/C Repair, Heat pumps, Package Units, Energy Efficient, Indoor Air Quality, Swamp Cooler Repair, Heating Repair, Remodels,Duct work, A/C Replacement, Free Estimates, Home Comfort System, Comfort Advise, Healthy Air, COPD, Allergy, Asthma and much more Indoor Air Treatments

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Thermostats, AC Repair, Heat pumps, Package Units, Energy Efficient, Indoor Air Quality, Swamp Cooler Repair, Heating Repair, Remodels,Duct work, AC Replacement, Free Estimates, Home Comfort System, Comfort Advise, Healthy Air, COPD, Allergy, Asthma & much more Indoor Air Treatments

Services we don't offer

New construction installations

Amenities

Free Estimates
Yes
Senior Discount

yes, ask for details

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.619 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
0%
3
5%
2
21%
1
21%


Rating CategoryRating out of 5
quality
3.5
value
3.6
professionalism
3.4
responsiveness
3.9
punctuality
4.3
Showing 1-19 of 19 reviews

Kathy W.
11/2022
5.0
heating & air conditioning/hvac
  + -1 more
This company was very professional, he was the onyl one that gave us option that we can save money. They have very good warranty back up and I was very please with them . They are more cheaper, quite a bit lower . They were exceptional!
Description of Work: They install and brand new furnace and a/c
Rating CategoryRating out of 5
Yes, I recommend this pro
$10,328

Deanna D.
02/2021
2.0
heating & air conditioning/hvac
  + -1 more
Our furnace went out 20 days ago. We have a home warranty that has no "in network" providers, so we were authorized to call anyone we liked. Since I have used One Hour in the past for business, I naturally called them. Matt came out on a Monday (Feb 8). He was excellent. Determined that the blower needs replaced - so old, going to be hard to find a replacement. Recommended a new furnace. They were aware that we were working with a Home Warranty company. One Hour has made this VERY difficult to get handled. They do not respond to requests for emails or phone calls in a timely manner regarding the parts or the furnace so that we can get approval for a new furnace. We have almost had to call daily and sometimes multiple times a day to follow up on a simple request for an email. Our warranty company has called them for information and not been able to get the information they need to complete this repair/replacement. We are literally 5 minutes away from getting a new furnace approved and they cannot find the time, or as the local service manager just told my husband, "We don't talk to home warranty companies, so we're going above and beyond. The service tech is in the field and will call when he has the chance." (We're on day 4 of requesting that this five minute conversation happen so they can process approval for the new furnace). We have the money for the furnace, we just want to make sure we get reimbursed by the warranty company. If you have a home warranty, definitely call somebody else! The frustration of not getting what you need to follow up for a quick resolution to your heating/cooling problem is not worth it. We are going with another company. Why give our money to someone who can't spare 5 minutes of their time to make a follow-up phone call?
Description of Work: Furnace repair/replacement

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


John W.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Trouble shot unit and replaced starter.
Description of Work: AC service/repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Terry C.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! Cheaper than competition, more responsive and excellent quality work!
Description of Work: Replace heat pump unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

arthur R.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed and tuned up air conditioning unit. Did a great job.
Rating CategoryRating out of 5
Yes, I recommend this pro

David G.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Came to check my evaporated cooler. They wanted to replace the whole system and quoted me the above price. They are great service providers it's just most repairs are expensive since the use a tier payment type system. A simple job could cost hundreds just because it is on the item in a high tier.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,400

Marilyn D.
06/2014
2.0
heating & air conditioning/hvac
  + -1 more
Ended up paying for several new parts and maintenance agreement. AC smelled like something was burning one hour after tech left. Returned to fix it and wanted more money for the part that burned up. We argued the point and they fixed it at no cost. Few days later AC stopped working and tech responded and said we needed new compressor for $2,000 to $3000. We said no and called another provider for a second opinion. Second company said it wasn't the compressor and fixed the unit for under $500.00. AC still running great. I then called One Hour and they credited back my maintenance agreement money.
Description of Work: Called the provider for a routine maintenance call on the 2003 AC heat pump to get it ready for summer.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$1,000

Response from One Hour Air Conditioning & Heating - Sierra Vista
Dear [Member name removed] I am sorry to hear of your unpleasant experience with One Hour. We constantly strive to improve professional service to our clients. Your feedback is very important to us so that we can continue training our staff. It was our pleasure refunding your money as I feel we did not provide proper service at your home I only wish that you will allow us another opportunity to serve you in the future. Sincerely One Hour Management

Joseph M.
06/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: AC installation.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0

$5,000

Marti G.
03/2014
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
They came on a Saturday and all of the work was done within two weeks. They told us after the fact that the ducts were filthier than they thought they would be. They had to borrow our shop vac and step-stool to clean the duct work. They did an excellent job and we are very pleased with the work they did. They took the old heater and swamp cooler with them.
Description of Work: they replaced the heater and swamp cooler with a heat pump and air handler. They also cleaned the duct work, replaced the vents, put in a sub-electrical panel. They cleaned up after themselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Michael C.
01/2014
1.0
heating & air conditioning/hvac
  + -1 more
Came to do a routine inspection and immediately tried to sell me services and equipment that I didn't need. They didn't do the job right and it was part of the home sale. Used scare tactics to poison the well with the new buyer and caused me a great deal of grief. I would say this is not an ethical service provider.
Description of Work: I used ONE HOUR AIR CONDITIONING AND HEATING - SIERRA VISTA.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0

$250

Kenneth T.
12/2013
1.0
heating & air conditioning/hvac
  + -1 more
Couldn't figure out what was wrong with furnace. Replace fan switch for $400 bucks, still didn't work. Wanted me to buy a new unit. Contacted different company, they came out and fixed the real issue.
Description of Work: I used One Hour Air Conditioning & Heating.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$400

Bernard M.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
The initial crew arrived in response to a complaint that the furnace burners would light, stay on for a while providing some heat, and then go out almost randomly over the last month and more recently would shut down after only 5 to ten seconds. Due to the age of the system, the controls were failing. The technician noting the age of the furnace which was sitting right next to the water heater asked about the water heater's efficiency. Bottom line. I decided to have both units replaced. The newer units were ordered and arrived within the week. The crew came out, drained the water from the water heater, removed both units, replaced them and voila. Warm air and hot water. During installation of the furnace, the initial connections didn't work and were only fixed when a veteran technician recognized that the original circuit to the furnace was miswired. Installation was completed the same day. I'm very satisfied with their service and teamwork that turned a potentially bad situation good.
Description of Work: Replacement of 25-year-old furnace and water heater and removal of old units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

sterilla S.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
This was an excellent experience unlike many other home service events in SV i have experienced. From start to finish, no surprises, no extra costs. A proposal was written up on Fri to which my husband and i agreed, work started promptly on Mon AM. The team came out removed the old evap and carted it away, couldn't even tell there had been one there they were so neat. As one change out took place, they cleaned up thoroughly behind themselves. At every step of the process one of the team explained what was happening professionally and succintly. The whole process took about two days, and voila i had cold air. Got a follow up call and card from the company, which was something i had not experienced in SV before. This team was extremely professional and knew what they were doing, again unusual in this berg. That they explained everything to me as it happened was remarkable. Also, made sure i knew how to operate the system when i change over to heat. I will definitely use this company again, they do water heaters as well and mine is ready to die. Words cannot express how happy i am with this company and its team. BTW, the team is PART of the company not like bid outs that Sears and Lowe's has. i think that ensures professionalism as well although these young men are professionals on their own. The company is One Hour Air Conditioning and Heating at 1502 E. Fry, SV.
Description of Work: had the evap replaced with one touch heating and cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,194

Dawn J.
06/2012
1.0
heating & air conditioning/hvac
  + -1 more
See above!
Description of Work: The worst service ever!! It took a week to get our air conditioning fixed because they do not have parts on hand then the wrong part was ordered so we had to wait 2 more days. The first day they were to be at my home between 6 & 8pm. I recieved a phone call at 9:30pm telling me he had another service call before me and he would be there after that! There slogan is "One Hour Air Always On Time Or You Don't Pay A Dime" HAHAHA. When my air was finally fixed I reminded the service man of there Slogan since they were NEVER at my home on time. He then had a temper tantrum in my home in front of me and my daughter and began yelling about how much it cost to overnight parts and then took his things went to his van threw them inside and peeled out. Real professional (NOT) I would never recommend One Hour Air!

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Tyson J.
05/2012
3.0
heating & air conditioning/hvac
  + -1 more
The guy that came to the house was really knowledgeable and nice. He told me to wait until I got all the bids, and he would beat them. He told me he would come back Monday, but never showed up.
Description of Work: They gave me a quote to put in a new heating and air conditioning unit.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Sean O.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were prompt and completed it quickly. The price was extremely reasonable.
Description of Work: They did the yearly service on our central heating and air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Amy M.
10/2011
2.0
heating & air conditioning/hvac
  + -1 more
The sales pitch was high pressure, with the salesman telling us that the informational meeting should take two hours. This was the meeting where we thought he would simply measure the house for the estimate. We told him we had another appointment and cut it to 45 minutes. When the estimate was ready he insisted on giving it to us in person with incentives for signing immediately. Each time the price changed (the initial estimate was $6400 with a final bill in excess of $8200) the sales person insisted that we must meet in person for the estimate. I nearly hung up on him before he finally agreed to give me a price over the phone. Due to measurement and calculation errors the salesperson and technicians had to return to measure three times and still ordered the wrong registers. Once the ductwork was roughed in and the unit was in place we made the mistake of paying the entire bill. 6 weeks later they actually completed the job. During the intervening period we had to keep our two and half year old child out of the sharp metal cuttings, old registers, new registers and other items they left piled in the living room and dining room. When they finally completed the job they were nice enough to leave a pile of drywall debris and cigarette butts to remember them by. On a positive note they did do the paperwork for a credit from SSVEC and the actual unit and ductwork seem to be good quality. The installers were pleasant and courteous. However, although the options here are limited, next time I would find someone else, perhaps hiring a company out of Tucson.
Description of Work: Company removed our gas heater and swamp cooler and installed a heat pump and AC unit. They also ran ducting to a room addition.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$8,200

Russell B.
08/2011
1.0
heating & air conditioning/hvac
  + -1 more
It didn’t happen and I’m glad that I didn’t fall for their scam. It would have been really bad to pay for Freon that was already loaded into the system and just waiting to be released. Amazing.
Description of Work: I contacted One Hour in March of 2009 to ask how much they would charge to connect a single Ductless Mini AC/Heat Pump system I had installed in my enclosed garage room. I had already installed everything to include running the lineset. All they had to do was make the final connections and evac the system. I was quoted $700 dollars. I was told it was due to the labor involved and for the cost of Freon. Well, I knew they were scamming me immediately as the ductless units come pre-loaded with Freon. I immediately discontinued communications with this company. It ended up costing me $135 from another company that quoted me $95. I wasn’t happy about that, but at least it wasn’t $700.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0


Beverly T.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
I am very pleased with this company and the professionalism displayed on each contact with them. They know what they are doing. The quality of the work is fantastic. I have them on speed dial but have not had an emergency with the new unit.
Description of Work: I requested an estimate on a new central AC and heating unit after my compressor blew up. They came over in an hour and did a thorough check of the damaged unit. Did a check of the house and gave me an estimate within an hour for a new unit. I was still waiting to hear from other companies. I went ahead and signed the contract with this company. I was very impressed with their knowledge and professional courtesy. They installed the new unit two days later, carefully removing the old unit and not damaging any of the grounds or landscaping. It was hooked up and running in a couple of hours. They offered a twice a year cleaning and checkup visit and I took them up on it. There have been no problems with the new unit and the follow-on visits were timely and trouble-free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

    Contact information


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Dryer Vent Cleaning,
    Air Duct Cleaning

    FAQ

    One Hour Air Conditioning & Heating - Sierra Vista is currently rated 3.6 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    One Hour Air Conditioning & Heating - Sierra Vista accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, One Hour Air Conditioning & Heating - Sierra Vista offers free project estimates.
    No, One Hour Air Conditioning & Heating - Sierra Vista does not offer eco-friendly accreditations.
    No, One Hour Air Conditioning & Heating - Sierra Vista does not offer a senior discount.
    Yes, One Hour Air Conditioning & Heating - Sierra Vista offers emergency services.
    No, One Hour Air Conditioning & Heating - Sierra Vista does not offer warranties.
    One Hour Air Conditioning & Heating - Sierra Vista offers the following services: Thermostats, AC Repair, Heat pumps, Package Units, Energy Efficient, Indoor Air Quality, Swamp Cooler Repair, Heating Repair, Remodels,Duct work, AC Replacement, Free Estimates, Home Comfort System, Comfort Advise, Healthy Air, COPD, Allergy, Asthma & much more Indoor Air Treatments
    New construction installations

    Contact information


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day