Chris and Greg did a great job on diagnosing the problem with my washer. However, with the newer electronic boards and the fact that the pump was going out, they couldn't guarantee that replacing these parts would solve the problem. The cost of repairs was going to be $600+. We decided because the washing machine was over 7-years old that we would purchase a new washer & dryer. It was going to take a month to get the new washer, so Chris & Greg offered a loaner machine for the time that I had to wait. This saved me the expense of going to the Laundromat. Most appliance companies would not have done that. They also offered 12-months same as cash and were competitively priced with Sears. When the washer & dryer arrived, the delivery people were very careful in fitting through our door. Because of the size of the laundry room, space was very limited. Not a scratch on anything, which was not my experience on my previous washer & dryer.
Description of Work: Washer was in need of repair. Diagnosis and determination of cost of repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynne T.
10/2011
5.0
appliance sales
+ -1 more
The only glitch I had was that it took longer than I expected to get the gas dryer in place. I already knew that wherever I bought my set from I would have to wait while the gas dryer was ordered (stores do not keep gas dryers on hand). I had the new washer in place for three weeks before the gas dryer came in. Not KG's fault. I am very satisfied with my new Speed Queen washer and dryer set. I feel that I will enjoy this set for many, many more years to come!
Description of Work: I wanted to shop local and keep the money in the Sierra Vista economy so I chose to purchase my new washer and dryer through the smaller independent applicance center, KG's. I had done business with their company about fifteen years earlier when they were located on Fry Blvd, and I was satisfied with their service back then. Their new showroom on Hwy 92 is very nice. They don't have as much selection as the larger Sears does, but they do have a good selection to choose from. I was amazed to find out that they carry the Speed Queen Brand. It is the only washer and dryer still manufactured completely in the United States. I went online to the Speed Queen site to learn more about their product. Their washer and dryer sets are commercial quality, built to last many years. In fact, their washer transmission is guaranteed for ten years. The set had all the features I was looking for, without all the little LED lights and beeps that the newer machines seem to have.
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Service Categories
Appliance Sales and Installation
FAQ
K G'S TV & APPLIANCE is currently rated 5 overall out of 5.
No, K G'S TV & APPLIANCE does not offer free project estimates.
No, K G'S TV & APPLIANCE does not offer eco-friendly accreditations.
No, K G'S TV & APPLIANCE does not offer a senior discount.
No, K G'S TV & APPLIANCE does not offer emergency services.
No, K G'S TV & APPLIANCE does not offer warranties.