Landscape Magic

Kazi and his team did an amazing job with stepping stones, Sedona red rock, and boulders to cover the bocce court area in our backyard. His communication was fantastic, and they both started and finished the job much sooner than originally expected. Most of our potted plants are covered for the winter, and we will be excited to uncover them in the spring in their beautiful new environment. We love our backyard design now and are looking forward to working with Landscape Magic in the future on our front yard also.

The name is Landscape Magic and abracadabra Jon and his crew transformed our yard from barren red rock dirt to a lovely landscape of native plants, trees and rock. We smile every time we pull up to our new home. Jon was very attentive to our vision and solved some tricky drainage issues. Our project was completed within 1 week. We would not hesitate to recommend his services.

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They came out on the 2nd of May and did some work. They replaced the valves. Because they squeezed me in at the end of the day, they came much later in the day and were antsy to leave. I called the next day to tell them one of the new valves was leaking. They said they would be out the next week to finish the work and to look at that dripping valve. If you pull off one of the covers on these hubs (they look like manholes). Since it had been leaking for some time, a lot of the dirt in this hub/manhole turned into mud. When they came to install the valve, I left three of my tools including a small shovel for the mud/dirt, a gravel rake (since they were going to pull that entire box out, they'd need to rake and level gravel), and a trough (b/c the shovel was small). I thought these would be helpful since they only brought one shovel on the first day. I asked them to install a larger box than I had previously so there would be more room to repair/work on it in the future. They came back on the 7th and removed the old box and replaced it. While the workman were doing that, I took another individual to check the emittors and water flow. After 5pm, they were anxious to leave so I thanked them and told them to go ahead home. I bought a tree the next day and tried to plant it. I found my shovel and trough, but not the gravel rake. It was an older rake and had a wooden ash handle on it. Because of this, it was lightweight. I called to ask them if they found it/had it. It was after hours on a Friday so I left a message and asked them to just return it whenever they could. On Monday morning, I do not get a call back. I call them that evening before close. Any other time I spoke to the young woman in the office, Elaine, who was as pleasant as can be. I ended up speaking to Mr. Jankowski, the owner, and he cut me off when I explained the situation about the rake. He said he needed to call me right back. I did not receive a phone call that day. In the meantime, there was a bill in the mail that came. The bill was $425.32 so I thought to myself, perhaps I should not pay until I get my rake back. I thought they did a great job on the actual work so I mailed a check to them and figured they would call back to get me my rake. I called Dale Jankowski a few days later and he said, "Oh, sorry I forgot to call back. I'll have the guys drop it off on their way home today." I did not hear from them at all and never received my rake. I went to Home Depot to buy a new rake a few days later which cost me about $26. He didn't end up calling me that day. The following day, I called him back. I told him I cannot wait for my rake anymore. I said why don't you just send me a check for a new rake of $26? At this point, I still would've maintained a business relationship with him as he was reliable, on time, did a great job on the work. He said okay, I'll send you a check right now. He went into great detail about what the check will look like and how to cash it, etc. Almost a week later, I did not have a check in the mail. I called Elaine since she was back from vacation. She said we will take care of this today and mail me a check now. I told her no, I will come down and pick up the check since I had been promised that before. Dale had locked the door and said he didn't feel comfortable with my attitude. I told him all he has to do is slip the check under the door/through the mail slot or return my rake like he first promised. He said he had decided not to pay me. I told him if he did not pay me or return my rake, I would have to go down to the police station to file a report. After he refused, I went down to the police station and filed a report. The police officer said that Dale assumed responsibility by saying he would pay for a new rake or he would drop off the rake. The police officer said if the rake was that pleasurable to use, then they probably did take it. They are going to speak with Dale and will probably get back to me; however, there is a bit more to this story. This morning, I went to my mailbox to find a registered piece of mail. Paraphrased, he said, we did not take your rake, but given your aggressive phone calls and demeanor when you came to our place of business we have enclosed a $20 check so you can just buy a new one. Please do not contact us ever again. Any attempt to do so will result in an order of protection being placed against to you. A copy of this letter is being submitted to our attorney. I am upset that the situation escalated this much as I just wanted my rake back. He made a lot of promises and broke them so I do not trust him. I would have considered doing business with him again, but not after I feel he has belittled me and offended me in this manner.