Spencer's TV & Appliance

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BUYER BEWARE!! They took our money for 3 defective appliances...2 dishwashers & 1 stove. They sent out, in our opinion, many poorly-trained (or untrained) repairmen who replaced parts while telling us the appliances worked fine. We were treated rudely and with the utmost of disrespect as well as accused of requesting unneeded repairs! Were that true, why would they continue to replace expensive parts on appliances that were working properly??? Eventually, after a tremendous amount of repair calls and a tremendous amount of wasted time (remember, you have to stop your life and be available for up to 4 hours on the day of the repair!), they begrudgingly replaced all 3 appliances. They also took our money for a 4th appliance, another stove, that after 6 years of repair calls for the same issues, still refused to replace it! We were treated as tho it were our fault that we were unlucky enough to end up with 4 defective appliances! We had to involve our salesperson nearly every step of the way, or we would never have gotten repairs as Centurion, their Extended Warranty Company, kept saying the appliances were in no need of repair. In 2013, our fridge died, and we were desperate, so we called our salesperson and bought one over the phone...we're really not stupid to keep buying from them; we were just desperate as we had a freezer full of food! In late July, 2016, we had excessive water in the veggie bin and called for a repair. They sent out an apparently poorly-trained repairman who had no clue. He also checked out the freezer. They gave us a repair date 10 days away!!! Suddenly, we had freezer frost in our freezer! Interesting timing... The same repairman came back and used his dirty fingernails to scrape the freezer frost into our ice bin, then wiped our floor with a dirty rag, rinsed it and wiped more freezer frost! DISGUSTING!! We sent our salesman an email saying we would not let this Neanderthal back in our home! He called us to say that they just couldn't seem to make us happy, (Well, Duh!!) so they were going to replace the fridge and refund our money for the extended warranty. (FYI, we wrote a detailed summary of our history with Spencer's to not only the Operations Mgr., but the V.P. who is a Spencer family member). No response...and certainly no apologies! They replaced it a month ago on Aug.1. When we then discovered THE BRAND NEW FRIDGE had similar issues, we had no choice but to call the Operations Manager as our salesman was on vacation. He did not want to repair it, but wanted to refund our Invoice from 2013... what a guy...it would only cost us $260 + tax more than in 2013 for the new model! And they would pick up the new fridge. Of course we refused as it was a ludicrous offer! We are currently awaiting repairs from a factory-authorized repairman. Also, it did take us writing one last email to our salesman 3 weeks after the offer of the refund of our warranty price to have a check cut and mailed. RUN TO HOME DEPOT OR BEST BUY!!! Their prices are comparable and, in our opinion, their Service couldn't possibly be as bad as Spencer's! (BTW, we had no choice but to give them 1 star as zero stars are not offered!)

For both the purchase of the Bed in January of 2015 and purchases in 2014 that consisted of a complete kitchen and later a UHD TV, the service has been excellent. Spencers will price match anything you purchase but I have never found the need to go perform review of pricing around the valley, Spencers seems to have already done that. Service for us has always been excellent, we have always used Blake but believe we would have had the same experience with anyone, and delivery and set up has been completed according to the agreed upon plan. We had one problem with a wine cooler we purchased which the installers fixed but the fix didn't stick. Blake went out of his way to engage a specific specialist from their service supplier who no only fixed the problem but spent over an hour with us afterwords going over all of the appliances we had purchased making sure we understood all the function and how to maintain them so they would last a maximum amount of time. I would be hard pressed to buy product elsewhere. I like the selection, I like the staff and I like spending my money in a local business.

Amazing price. Great followup on a minor issue. Two years later still no issues. Great local company. Would buy from them again, but appliances so reliable that that won't be for a while! Lucky to have such a good, solid company with capable sales and service people.

Salesman was very helpful. After I pointed out that I could get the same appliances for less money elsewhere from a competitor, the salesman made an adjustment to satisfy me. Delivery was prompt. I called the following week after delivery for an adjustment to the refrigerator door. I was given an appointment within that week. The men came out promptly and made the adjustment to my satisfaction.

In store experience was excellent. Delivery and installation was also very good except installers left all paperwork inside the dishwasher when they ran it through the first cycle.

They were great. They did what they were supposed to do. We were happy.

It went pretty well. For the most part, I was satisfied with the turn around and information as far as some specifics of how appliances work. I guess I wasn't satisfied with the answers and expectations with the dishwasher that didn't performed as I expected. There was some damage to one of the ovens that I didn't get a follow through as I expected.

They did an excellent job. We check their prices and they were comparable or less. Very professional at every juncture. The installers used by them were all very loyal and professional. All clean-up their work and were timely on the schedules. We would use them and recommend them to our friends. Sales were helpful not pushy. They responded to all our questions right a way. Very very pleased with them.

the job began 11-7 and was completed 11-26. all issues that were questioned were resolved. Since I did not know what to expect; the job could have been easier on me if I had more guidence. CAUTION: if you decied to have additional work done---it is a separate job and even though Spencers used them on a job in your house---they may not provide you the same quality work as they did when working under the Spencers name.

Excellent job from start to finish.

The problems with refrigerator continued and were minimized by the sales people. A service repair person was sent out to check the refrigerator. A service person was sent out three times and finally replaced all components of the freezer section, but it continued to overheat and frost. We've reviewed the Electrolux appliance and informed the manufacturer about our concerns, especially as this continued to be a problem. After reporting our problem to the Better Business Bureau, Spencer's replaced the refrigerator with the same brand and model. I am not sure that this will totally solve the problem. The Electrolux sales representative wanted to avoid buying back the refrigerator but if the problem develops in the new refrigerator, we will request a different brand and model from them.

They are an appliance store here in Scottsdale. They have a couple of others in the area but Scottsdale is the one that we use. Spencer's was fine. I have used them before and I am relatively happy with them. I think you get reasonable prices and good service. They will be pretty much all A's.

They were excellent. They get an A+.

It was a painless sales experience. The guys who delivered everything were very professional, and they knew what they were doing. Nothing was broken in transit or upon assembly, so they did a good job. I would use this provider again.

I think it went fantastic. I can't imagine how it could have gone smoother. The installers were personable but more importantly, they were professional and got the job done quickly. I was impressed that the son had injured himself and had one of his hands wrapped up, yet he and his father worked extremely well together and as I mentioned, were done in about 25-minutes. I thought it was ironic that the longest segment of the job was unwrapping the new unit---they were extremely careful to not damage it and took all of the appropriate actions to protect the new oven from damage. I was also glad that they removed the old unit so that I didn't have to deal with it.

They are driven to customer service. They will go above and beyond anything you need done. It was an awesome experience with them. There is no job too big or too small that they won't do. I would highly suggest to use them first.

They were good. They were responsive, punctual and professional. I would use them again in the future.

Their service and pricing are excellent. They delivered and did the installation on time. Their service was great. They were just very good. They described all the different options of all the different company brands. They gave details like who made them and all of that. I picked up a particular brand because I’ve had good experience with that brand before. They were very good and they delivered promptly. They installed correctly and everything was just a good experience. They were nice and friendly people to work with. The staff knowledge and professionalism were good. They greeted you promptly when you come in the door. It was just a very good experience. They were very responsive. I had to wait for my stove for a couple of weeks. It was on sale and there had been a lot of response. They called promptly when it came in and got it delivered promptly. It worked out very well. The dish washer came the next day. I would use their services again in the future.

They have a really nice store with high-end products. They were surprised that I wanted such an expensive oven. They came out here when they were expected to, but I wasn't really pleased about the installation that they carried out. It's like they did not want to do it and were looking for some reason not to. They were in a hurry to get out of here. I don't have any problems with the product, and I use it every single day. The price was also great.

The sales person was knowledgeable on the phone and helpful once I went to the store. I purchased the Whirlpool washer & dryer on Friday and they installed them on Saturday. They were fast and efficient and had the best price.

I went to the Scottsdale store because I had 3-4 unpleasant experiences at the Mesa store. Mesa store always feels like a high-pressure swap meet. This store had nicer appliances and less of a feeding-frenzy amongst the sales staff. The installer said I'd been undercharged for this type of installation, so he called Spencer's. The staff told him to finish installation and they would make up the difference;it was their mistake not mine.

WE WERE PLEASED WITH THE PRICE OF THE OVEN, THE TIMELINE FOR INSTALLATION, AND THE QUALITY OF THE WORK COMPLETED. OUR FITTING WAS NOT STANDARD, AND THE WORKER MADE OUR NEW OVEN FIT PERFECTLY. WE ARE ALSO PLEASED WITH OUR OVEN'S PERFORMANCE.

I HAD BEEN RESEARCHING WASHERS AND DRYERS FOR ABOUT 6 MONTHS AND VISITED SEVERAL DEALERS. AT OTHER STORES, I WAS EITHER COMPLETELY IGNORED (PERHAPS BECAUSE I WAS A WOMAN ALONE) OR THE SALES PEOPLE DID NOT KNOW THEIR PRODUCT. AT SPENCER'S, MY QUESTIONS WERE ANSWERED BY A KNOWLEDGEABLE SALES REP. HE REALLY KNEW THE PRODUCTS. THE APPLIANCES WERE DELIVERED WHEN PROMISED BY A VERY NICE, EFFICIENT INSTALLER.

SALESPERSON VERY POLITE AND ABLE TO ANSWER QUESTIONS ABOUT MAJOR APPLIANCES.