My Computer Works

The service was good.

Went very well :)

He refused the case, Period

Good services. thanks

Great and quick repair.

It went well.

very successfully

Help was efficient, professional. $$$ were a little high, but time will give an indication of cost benefit value

I keep renewing my subscription for over 10 years.

The technicians from My Computer Works that worked with me were wonderful! They were patient when helping me and answered every question I had, and then some. They spent a lot of time giving me step by step instructions on every program and application that I didn't know how to use. I had a great experience working with My Computer Works, and will definitely use them again.

I had a good experience with them. They were very responsive. They responded immediately. I worked for the person who was actually doing the clean-up. She kept in touch. Prices were very reasonable. They just basically took care of it right away.

The computer is working much better.

I've had a subscription to My Computer Works for probably around 10 years. They have saved me hundreds if not $1,000++ in repairs . . . and that is not even accounting for the downtime I would have encountering bringing in my computer for repair. I rarely give such high praise, yet I can't say enough good things about this company!!!

I called Angie's List and My Computer Works was suggested as the company I needed. I had tried all the help menus but I needed more advice. Computer Works called me to get the basic info of the problem and choose the right tech for my problem.Then they called me back at a convenient time for me and The Mac specialist found the problem very quickly and my problem was fixed.

The technician was punctual, courteous, and suggested ways to improve my computer's performance and safety. She offered her company's products and gave me prices, but was not at all pushy. She is actually the one who suggested that she install the Microsoft products which were of no cost to me, again stating that if in the future I decided to use her company's products, I just needed to contact her again.

I would like a refund of 49.99 fee paid to Angies List

The four technicians I worked with were professional, informative and efficient. A couple of times the call came later than had been scheduled, but then I learned the techs stay on a call until the project is completed. Once I understood that, I did not mind a call later than expected because that meant they would likewise work on my issues until completed. One evening the customer calls were numerous and complicated. One of the techs called and informed me that there would not be time to work on my issues that night as planned. He proceeded to schedule me for the next morning at my earliest convenience. I was impressed with how they handled the situation.

I had excellent service from My Computer Works. Sean T was my tech and he was very detailed. Sean spent 4+ hours addressing my issues. He got rid of any viruses on my computer, cleaned up my files extensively, updated software, and corrected some other things that were causing issue for me. I am very pleased with my experience with this company and tech, and would not hesitate to use them again in the future.

The technician took all the time necessary to correct a problem with my printer.

When I contacted My Computer Works, they were very considerate to a person who is not computer savvy and understood the problems I was trying to explain. They set up a time for a tech to call me and estimated how long it would take them to work on my computer. Right on time, I received a call from the technician. He estimated how long it would take. I did not have to stay on the phone with him while he worked. Sure enough, he was done on time and called to let me know everything was fixed and working fine. I signed up for continuing service and now pay a nominal monthly fee. I appreciate the fact that I have someone I can call whenever a computer situation arises.

Called them with the problem and within the hour was contacted for the immediate repair work on the computer while I was on the phone with the repair professional until job was done. Overall time about 45 minutes from call back.

They called on time. Provided the detailed instructions that i needed and most importantly they were very friendly and understanding that i am not technical!

I would never call this company again. I understand about delays but their failure to communicate as the afternoon dragged on was unconscionable. Keeping a customer informed is the very least they could do. They didn't. I am monitoring my credit card to be sure they didn't charge me for the no-show service I cancelled.

You pay for remote assistance in advance on your credit card for issues with your pc. There is no finish, they never performed their responsibility after waiting home most of a 48 hour period and thats after making calls, sending emails and finally reaching a live person. And to think I used to give them a grade of 100% during a Business Arizona survey. I may have left out a great deal of info so this is an update. On Sat I called requesting service. I was told I am 45 on a call back list. I waited appx 2 hours and than Im 44. I cant wait. Need to go shopping for the holiday. I filled out the report to postpone until 9 AM Sunday. 1:36 PM rolls around and nothing. I called them and found out I am now 15 even thou I did not receive an email from them. No one ever called. This is not the first time. I can no longer over look this. Im tired of hearing how busy they are. I cancelled service Monday AM and finally Monday PM some tech calls me. I told him Im not interested and that I cancelled after many many years.

They said it would take 1 hour 30 minutes to fix the issue. He said he would be here at 8:AM and he was late, he did not show up until 8:AM. He started working on my computer. At 9:45 he made a phone call and it was determined we could not get on line. We figured the cable modem was bad. I had to take him into town to pick up a part in my own car and pay for the part myself. During the very first phone call, I told him the model number so he should have came with the part so we did not have to go to the store. Even after he realized it was the modem, he continued to stay. When he decided he was finished, he handed me a paper with no charges. The paper only had a work order number, service date, and the total billable time. When I asked him about a bill, he said they would email me a bill. I still have not received the bill. When they charged my checking account, they put it in three different payments. During the time he was here, he received and made numerous calls to his wife and even texted her. They charged me for 5 and a half hours of work and I think it would be fair to only charge for 3 or less hours. They told me they would credit my account for up to 2 hours. I still have not seen that yet. I have talked to many people and they even thought he should have came with the part. The company told me that it is hard to return computer parts; however, when we did get the part, he opened it so he could take it back if needed to.