Response from MTR Builders Inc
12/02/2013 Dear [Member name removed], I appreciate the opportunity you gave me in quoting your project. As I mention to you in my letter dated 11/09/2013, my company is actually making custom cabinets specific to your kitchen spaces. In your review you mentioned a delay in receiving the quote for your project. Please understand that in order to give the customer an accurate quote, the designs must be reviewed until we are certain it is exactly what the customer wants; this prevents change orders in the future. After the customer approves the design, we are then able to give an accurate quote. In your case we had to send you the 3D designs and floor plans 3 times until it was acceptable to you. This process does take time. I understand you had a budget and the need to utilize a different source for cabinetry and installation. However, as I mentioned to you before, I was not able to work with your suppliers and installers as you preferred. I know my licensed sub contractors well as I have been working with them for several years; they have proven to do excellent work and are trustworthy. I am very particular about the sub contractors I work with, since I am taking them into my clients’ homes. For these reasons, I would not work with other sub contractors or suppliers unknown to me. I feel responsible not only for the project I’m working on, but also for the safety of the home. I wish you luck in your project and hope your kitchen comes out as nice as you would like it to be. Thank you, Mansoor Rowhani