High Desert Appliance Repair

I called to have my washing machine repaired at 9:00am. They had an opening that same day between 1-3. My technician Norman arrived as promised and quickly diagnosed the issue. He needed to pick up a part. He had 2 more stops to go. He said he would then get the part and return to my house to install it that day. He did exactly as promised! He was so professional and polite. I am super impressed with the service I received. I highly recommend this company!

Excellent as usual. Fast service and clear and honest diagnosis. Norman always explains everything very well. We will only use High Desert!

Norman was prompt, job was done efficiently. He called me out-of-state to report progress. He was kind and considerate to my elderly mother.

So thankful I found High Desert Appliance Repair 😊 we have a rental property and unfortunately have had to repair several appliances. I used to call Sears, but the process became convoluted and the contracted service was not as great as it was in the past. Fortunately, I called High Desert Appliance for my refrigerator water line repair and Norm was THE BEST! So honest and helpful, and fixed our refrigerator water line with integrity. Since then, I have been calling on HDAR for all my appliance issues. The scheduling and office staff are efficient and friendly, their technicians are honest and hardworking, and they guarantee their work. The owners of HDAR should be proud of the business they have built!

Norman was our technician. He was absolutely excellent. He did some diagnostics on our stacked washer and dryer. He was knowledgeable and was very patient in discussing what he found and what he recommended. My husband was, also, impressed with the website of the business. We would definitely hire this company again!

Excellent service end to end. They identified the issue right away and kept giving me the options in a very transparent way. They were able to fix the issue in a timely manner and charged a very reasonable price. I highly recommend this company.

Ray is professional, kind, and most importantly extremely knowledgeable about the appliances he works on and repairs. He is able to explain what went wrong and exactly how he will fix it. We have used other appliance repairs services in the past but nobody compares to High Desert.

They were able to come the day after I called. Great. The technician diagnosed the problem quickly. He just happened to have the part on his truck that was for another customer. He cleared with that customer that it was OK to use the part for our repair. The repair went quick and the unit is running as it should.

On time, good work. The oven is back in service.

Excellent service. Business was open when we called on a Saturday morning. Technician (Ryan) was able to diagnose problem from description given over the phone, then checked to confirm that part required was available. Made repair the same day. He was very efficient and we appreciated the care he took to protect area where he was working

Ray did an excellent job in analyzing the problem on my leaking washer and repaired it immediately. His professionalism was outstanding.

Repairman was fast and efficient but had to order new ice maker unit.

Went great. Responsive, punctual, polite.

Absolutely great service! Norm is the best repair professional I have had in YEARS. So courteous, knowledgeable and professional. I couldn't have been happier with the work and the outcome. I highly recommend High Desert Appliance Repair.

Very happy, it keeps things cold again.

On Saturday evening I noticed our 13 year old refrigerator/freezer’s ice trays not freezing. The next morning when I confirmed it was definitely failing I looked on Angie’s List and contacted High Desert Appliance company on Sunday at 11:30am and by 1:00 pm I received an email saying they could see me the very next day! I was not expecting an answer on Sunday, so I was already impressed. On Monday a phone call at 8:30 am told us they would be out that afternoon between 2-4 (or 3-5, I can’t remember which one). Our service technician’s name was Norm and he called my husband later in the morning and gave him a more exact time, when it was close to our appointment time Norm called to say he was on his way. The level of communication was fantastic. When he arrived he was not only very professional in appearance but following the CDC protective requirements. (* We also were wearing masks in our home for his safety.) He took apart the fridge and checked all the things one checks. This wasn’t some inexperienced guy just going by a checklist, Norm was a professional and knew his business. My husband was asking questions, he’s naturally curious, and Norm was gracious enough to take the time and answered each question thoroughly, explaining how certain things worked etc. Unfortunately, my refrigerator could not be fixed. In 13 years it served us. We really appreciated that Norm is honest and works for a company that doesn’t try to convince people to spend money on appliances that can’t be fixed. They charge a $65 service fee which was stated before the appointment was made. This fee would have been credited back if we had any work that reached over a certain amount. I think that is very fair. So, now I am off to buy a fridge. Norm was also helpful in giving us his opinion on which brands were the better ones we should be focusing on. Although our fridge couldn’t be repaired High Desert responded quickly to our service request. Norm came on time, gave us an honest assessment and advised us on which brands of refrigerators to look at. He was polite, professional and extremely knowledgeable. He is an asset to his employer. I would be confident in calling High Desert Appliance Repair for any future needs.

Norm did a great job l, quickly, with good explanation. Replaced our washing machine motor. Would definitely use them again.

Excellent Very easy to make the appointment. Norm is an excellent technician, friendly, very knowledgeable and is very easy to work with I would highly recommend him and this company Thank you

Couldn't expect better service. I called the day before to get them by and they were able to come the next day. The service technician was on time, calling ahead, and was able to diagnose the problem easily. We mentioned a problem noise with the GE refrigerator and he pretty much knew what the problem was, took it apart in no time and showed me the issue, a bad, poorly engineered circulating fan. He ordered a part for the washer and the refrigerator, went to get them, was back in a short amount of time, installed them quickly, and even cleaned under the shelves he had taken our of the refrigerator before putting them back. Then, he inspected the rest of the refrigerator, pulling the back panel off and cleaned the compressor coils, showing us how filthy they had become, and how we should clean them in the future. Before he left, he ensured the washer door seal he had replaced fit precisely, and had us run an empty wash cycle to ensure that the seal was properly seated. Even the cost was reasonable!

First time using this company. Very customer service oriented! Arrived at time specified and was very respectful and aware of using those items needed for CoVed19 protection and foot traffic on floors. Norman, repair technician was extremely knowledgeable of the needed repair. The job was completed timely and perfectly. Would definitely use this company, and Norman's services in the future. I highly recommend this Company to anyone needing A+ customer service and appliance repairs

Normally I would do the repair myself but this one had me stumped. Before I started replacing parts unnecessarily, I decided to give High Desert Appliance Repair a call based on all the positive reviews on Angie’s List. Within an hour of talking to the front office, their technician Norman called me and I decided to have him make the repair based on his input. I was not disappointed. Norm was excellent! Although my problem was a very odd one, he figured it out in short order and got my dishwashers back in service. I will definitely be using this company and Norm again.

Excellent, was scheduled and fixed within a couple hours. Great Service!

Norm was great! Called throughout the day to keep us updated on ETA. Very personable and knowledgeable during the visit.

First time using this system and I was surprised how quickly I got a call from them. Ray was the one I was working with and he was able to get my repairs done the same day all of this happened in less than 2hours. That is fast service

Amazingly well. I called this morning at 8:00 AM requesting a service call because mr refrigerator wasn’t cooling properly. During this devastating time with the virus issues I was concerned because I needed the repair but was concerned about letting someone in my home because of the virus. I was assured that the technician would come totally ready to enter my home in a safe manner and thatI had no need to worry. I was told the technician will be at our house between 10 and 12 PM. The technician called me at 11:15 AM to tell me he would be at my home right at 12 o’clock. He arrived on time, was dressed appropriately for safety. Immediately started working on my refrigerator and within minutes told me he realized that the fan had ceased working and that was my problem. he made a phone call because he didn’t have the part in his van, he was able to secure the part quoted me the price which I agreed to and said he would be back with the part within 40 minutes. He returned within that time frame put the new fan motor in, cleaned the coils in my refrigerator, reset the temperatures and all the technical instruments and was completed by 1:30 PM. The repair technicians name is Ray. He was absolutely amazing as well as the other people with the company. Shirley professional company. While Ray was gone getting the part from my refrigerator I texted several of my friends and gave them an update on my refrigerator crisis. At that time I told them if you ever need anyone to fix any appliance that you have please call High Desert Appliance Repair. I told him what quality work I received and then I would use them again in a minute. Thank you so much for your recommendation of this fine company!