CLICK COMPUTER SERVICES

Initially, a service technician came to perform an on-site service call. He found that he could not fix the problem on-site and took the computer to the office. A technician at the office was experienced enough to be able to recover data from the damaged hard drive. The response time was very quick. Beits is extremely well versed in computer repair and services. They offered the Angie's List special discount which was quite helpful in the otherwise very expensive endeavor.

We were overcharged and got no benefit from hiring Click Services. The tech was very disorganized and 'sold' us on installing addition components on computers that were uneccesary and ignored the reason we called in the first place. He spent a lot of time passwording computers to restrict access that we did not need and did not request be restricted... then those passwords were bypassed by users within a week. When we complained to management, they did not come to our site to investigate. They were harsh and just wanted to be paid regardless of our dissatisfaction with the services. The money we were required to pay them was a complete waste. The computers that were not fuctioning are still not functioning.

When I first called, gave the person I spoke to my name and email address, she wrote it down incorrectly after I had spelled it out for her - As a result, I did not receive the forms and confirmation in an email as I was told. I called back, she repeated my email address and it was incorrect. I spelled it again for her and asked for the forms to be sent. Once again, she did not get the right address, misspelling my name - and I didn't get the forms again. When I tried to ask for her to spell it back to me, she seemed too busy and hung up. I called a third time, spoke to someone else and they discoverd the name was still spelled incorrectly. Finally, the forms arrived - the ones they want us to have before they come and do the work. The assistant arrived late on the day of the service, but stayed for a very long time trying everything possible to get the TV to work within my computer. I have no issues with the person who came to the house.

They removed all unnecessary functionalities and setup the day to day use the way we wanted it.

Click representative arrived within 2 hours of my call for help. He was very professional, friendly, and was able to solve our computer problems so my husband could continue working. He was very knowledgeable, fast and efficient. We would definitely call them again if we run into other problems. Very, very satisfied with their services.

They connected me remotely while on the phone with the tech. They called to tell me the time for the assessment and it was on time. They were good and fixed the problems. They quoted me a price for hour and it took a little over 1/2, so I was charged accordingly. There was a problem with billing though. I gave them my credit card prior to work and then got a bill - I assumed it would be paid by the card. They also did not give any discount for getting them from Angie's list and I assumed that by me telling them that in our first communication it would be credited. I was still very satisfied with the process and feel the company is a good one and will use them again for sure.

Dealing with Click Computer Services exceeded our expectations from our first contact. After inquiring about our needs, our telephone representative asked a few pertinent questions about our problems, ensuring that they were problems that could not be solved on our part, thus eliminating the need for a service call. We were able to get a technician on the same day each time we needed them. We worked with two technicians, both of whom were knowledgeable, professional and extremely pleasant. When one of the computers required attention at Click's computer diagnostic center, we got it back the next day. Our experience has been positive from beginning to end. We will definitely continue to use this company for our computer needs.

I received prompt responses via email with some follow-up questions and finally with a suggestion of replacing the computer since it just wouldn't be worth the expense of "fixing up" the old PC. I am impressed that this company would prefer to lead me in the best direction for me rather than leading me down the path of expense for me and income for them. They spent the time to give me advice for free. Any time I need an actual repair - these are my go-to-guys!

I tried doing all this myself and apparently I'm not as good as I thought at this type of thing because I completely lost my secure wireless network and even couldn't get my lan to work. Forget about printing anything. On my call to this company, the receptionist offered some suggestions to make sure I had tried everything I should have to fix it myself. After assuring her I had, she set up the appointment for the next day. The tech was a couple of minutes early. He was very knowledgeable and got right work. He fixed the problems in exactly 1 hour and it all cost what was quoted over the phone. I also received an Angie's List discount that was not mentioned on the call, so that was a little bonus at the end. I would recommend them without hesitation.

They were here for only an hour. They were there to answer any questions that I had. I haven't had any problems with my computer since they've been here.

The response time for both visits was wonderful, even early! Both technicians went immediately to work, told me what they were doing, answered my numerous questions, and made helpful suggestions. Even the office manager was super helpful when I got confused with my new computer and how to accomplish some tasks, and I know she was very busy! I would recommend them to anyone, and especially to someone who is not computer savvy, or very current. I would still be trying to get my new computer to turn on, let alone working the way it should!

Our technician, Shawn Ryan was wonderful! He solved every problem, and even took a computer home with him to work on, and then delivered it on a SATURDAY. They are a business that works. I will use them whenever I have a computer problem.

Went very well, enjoyed having them help us out.

He was able to give me advice on making upgrades. Professional, knowledgeable. Price was reasonable. They came out promptly. He also recommended a good source for the parties I needed to buy.

The technician was very prompt and professional. I asked him a ton of questions about downloading software, sharing files, iTunes, etc. He provided lots of options to fix the computer and allowed me to choose. I have used Geek Squad at Best Buy in the past and felt they were horrible. I would for sure recommend Click.

It went fabulously! A tech spoke with me about the problem on the phone before coming out, then was at our home within 3 hours. No time was wasted...he didn't repeat the same troubleshooting steps I had already done, but went right to work at a higher level of expertise. He was totally professional, but with a very relaxed and friendly demeanor. He explained every thing he did, and the reasons for it, as we wanted to know and understand. He didn't try to spook us with hokey-pokey high-tech talk that some companies do to keep clients dependent on them. We were thrilled that our problems were resolved 4 hours after our initial call. And we weren't even return clients with a huge system.

In discussion with the company they clearly explained their charges, policies and what they thought the problem was. The technician arrived on the stated time frame and was very pleasant and efficient. He took the time to explain what he was doing and answered my many questions. The entire process was very efficient and Shawn was excellent. It is now good to have a computer services company to contact when I have computer problems.

EMAILED COMPANY IN THE MORNING, RECEIVED A RETURN PHONE CALL IN LESS THAN 15 MINUTES. EXPLAIN NEEDS AND WAS ABLE TO SET APPOINTMENT FOR THE SAME DAY. TECH SHOWED UP ON TIME, PERFORMED NEEDED WORK, IN LESS THAN AN HOUR. EXPLAINED CHARGES, RECEIVING 20% ANGIE'S LIST DISCOUNT. BOTH COMPUTERS RUN BETTER NOW, THAN WHEN PURCHASED.

I called to make an appointment and they made one for about two days later. The tech arrived early and went straight to work. Not much chit-chat, went straight to the computer and fixed the problems we were experiencing.

They cleaned up three computers, and added a newer, stronger routing system, so that my daughter could pick up internet service in her room. My sons computer needs a new video card, however he did get a few of the games running better, and now we know how to fix this additional problem. It would have been nice if they had the video card and then they could have installed it directly. Now we still have to go the store and then install it ourselves.

Technician arrived within the appointed window we had agreed upon. He asked what problems we were experiencing and the tech began with my wife's computer. He removed several items from the start-up menu, updated all of the software being used, and did a series of diagnostic tests to confirm that the computer was operating better then when he arrived. He also installed several programs to help with spy-ware and other Internet evils. He then did the same checks on our other computer which needed fewer updates and now runs faster then before also. He was polite, efficient and left a detailed record of what he did and the breakdown of the charges for their work. He also left a new customer packet that contained a referral form giving that person the same 20% discount we received by being Angie's list members.

They were incredibly considerate and had excellent follow through. They went way beyond my expectations.

The tech that came out did an outstanding job. The job was done in a timely manor. They were very speedy in their response. Very courteous and helpful.

Experience was good. They did what they said they would do -- and the problem is fixed.

I don't know if the $25 travel charge was reasonable or not but I chose to use Click because the owner was a woman and I want to support women in business. In addition to $25 travel, Click charges $75/hr, which I think is high. Because of hourly charge, I don't know if I will use them again, although it is so convenient that they come to my home and that they did a good job. It will depend on other companies I get estimates from and if they come to the home. Gavin, the technician, was most polite and conscientious. After he completed his work, he tested the computer, CD/DVD drive, and software to ensure that it was operating correctly. He explained how the software and hardware worked and had me operate it so I would know what to do after he left. The drive was new, in the box, and reasonably priced. Before I made the appointment, Christina, the Owner, gave me information on different drives I could purchase; so, I could make an informed decision.