Arizona cleanPROS

Very disappointed in this company. They keep me waiting as they were 1 hour and 45 minutes late for the appointment. Obviously they do not value my time. After they did arrive, I explained that because they were so late I would have to leave before they were done. I asked them to lockup when done. Five days later, my Realtor went to check on the property. I was very dismayed when he reported that the Condo had been left unlocked by the cleaners. Lets see, 1 hour 45 minutes late and failed to lockup when done. That equates to a poorly managed company that I would never recommend. This was the second service I used on Angie's List and very disappointed.

They did a super job, they were little more expensive than others but I would have them back. I will say the one minus that I would suggest to the company is the language barrier maybe consider becoming a little more proficient with English and not so much like sign language. I don't mean this in a bad way because they did a beautiful job but having some form of communication there would make customers a little more comfortable in communicating with the girls and I'm sure the girls would be more comfortable as well.

They were very excellent, pleasant, and thorough. They were very hard working and did a great job. I will be having them back to do the winter cleaning and I use them about two times a year.

They got me in their schedule with very little notice (3 days), did a great job of cleaning the interior of the house and washed the windows inside/outside. They cleaned places I didn't normally clean and got some stains up I had given up on. And that wasn't even their "deep cleaning". They didn't give up on finding my house, which is hard to locate, and put up with my overly friendly dog. They got done on time so I could go to an appointment. And they had a friendly attitude the whole time. We will definitely use their service again.

I was very pleased with the results. The women work hard and fast to complete all of the items requested and also did more than I expected. My hardwood floors have never looked so beautiful and they cleaned all of the blinds on my lower level. They charged $99 for 3 cleaners. Aida came and checked before the workers finished to make sure I was satisfied.

WOW!!!!! That is the first and only thing that needs to be said! This was the second time I used their service and I am still impressed by what they consider to be "routine" cleaning. They always show up on time, and finish cleaning quickly and leave no surface untouched. I honestly cannot remember the last time I hired a cleaning service who did such a fantastic job. I would recommend them and will continue to use them for the coming months or years even. The only issue I have ever had is with the scheduling team. I have run into problems with getting them to call me back. This is not enough of a problem to make me not want to use their service.

I called on a Wednesday for an estimate to clean my 1700 sq ft home. I can't remember her name, but the young lady that answered the phone was polite and professional. Gave me an estimate for the work I wanted done, explained how the 'man hours' works and set up a time for service that Saturday at 9am. About 8:30 she called to advise they were running a little late. I appreciated the notice because I hate when people when they are already suppose to be there to say they will be late! 3 women arrived about twenty minutes after 9, each of them introduced themselves and the one, who I guess was in charge, asked me to show her the house. I didn't need one of the office cleaned but showed her the rest of the house, and they got started. Took them about 3 hours or so, can't remember exactly, but I couldn't have been happier with their work and will be calling them again soon!

The team arrived about 20 minutes late but had called and left a message saying the address wasn't showing up on their GPS or something to that effect (which we have never heard of happening before). Like other people have mentioned, it's nice having someone in the group who you know understands English (not just the nod and smile) and can also speak it rather clearly. That way you know your requests/explanations are understood. Their team leader (Luz) was friendly and they got to work right away. The odd experience was the timing/schedule situation. I had explained in my phone call we wanted a thorough cleaning top to bottom for showing our home as we were on the market to sell. I also gave details. I did the same with the team leader. So, my understanding was we had them for the day, if need be. No one said otherwise or gave me a time limit. I knew there was a lot of work to do. Around noon, if I recall, the team leader told me they had to wrap up as they were only scheduled for 4 hours. I asked if she could stay (they weren't close to finished! They were doing a great job but I have to say when I watched them they could probably have moved a little faster.) Anyway she said she had to call the office to get permission. I also called to make the request. There was a lot of awkward back and forth during all of this and I was also trying to run errands, etc. But they did allow the team to stay, thankfully. In the end, they did an amazing job. The house was the cleanest I had ever seen it--maybe even cleaner than when we first moved in and it had been cleaned. The baseboards,which were filthy with dust, grime,and animal hair at the onset all came out like new! (I am sure that was time-consuming). Even with all of this hard work going on, the team remained professional,friendly and even smiley! I wish I had a team like this where we are relocating, because I trust them to really get the house CLEAN! I'd hire them again in a heartbeat. PS We left town the next day and had many showings during the week we were gone. We came home to TWO OFFERS on the table! We had a lot of traffic before the cleaning but I think the sparkling home made a difference and really helped get us the offers--thanks AZ Clean Pros!

So easy... just tell them what you need and it will be squeaky clean. Can't say enough....very impressed.

We booked AZ Clean Pros to do a deep clean of our new home over 2 weeks ago. They were to arrive at 1pm on May 1st - the day before all of our new furniture/clothes, etc arrived. They did not show up - nor did they call. After waiting patiently for 30 minutes (thought there may be traffic) we called. We were told they had some staffing issues and our appointment was not in the system. I had the quote, the name of the person that booked the appointment - and they said she was the person that was let go. They also then let me know I had been given an incorrect quote. The new quote doubled the cost from the original - no discount for incovenience was offered. They did offer to try and rebook - two days later - that was too late for us. We ended up doing it ourselves. What a disappointment.

Everyone was friendly, got right to work, and worked super hard climbing ladders and getting areas clean I barely dreamed would ever actually get clean again. They were amazing! Thanks, Aida and your fantastic team!

We contacted the company and got a quote of $400-450, depending on how much time they spent cleaning (6-8 hours). We were told it could get up to $500. Aida and her crew arrived; then Aida had to leave. The crew did a mediocre job, skipping closet cabinets, porch spider web, dirty rails, but the worse was the floor: it looked filthy....When they called us to come to see the job, we pointed out to Aida those problems and she started to clean them herself. She told us she would take care of it. One hour goes by, making the cleaning time 6hours, she calls us back. Now the manager is also in the house and the price was $550!!! We were shocked and said this was never the quote-we were expecting no more than $450 given the time spent. They said it was because the job was performed by 4 people. The number of people involved in the work was never mentioned on the quote. We felt ripped off, and they, believe it or not, started screaming with, very unprofessional. Anyway, the whole experience was bad..we ended up settling for $500, and had to do a lot of the cleaning ourselves before we moved...

Aida and her crew showed up a bit early and did a great job. The house was pretty much vacant and hadn't been cleaned in a while. Window cleaning was very thorough and well done. Vents and ceiling fans were dusted and the bathrooms were shining when they were done. The team worked more quickly than I expected, and a full deep clean PLUS inside/out window cleaning was much less than other estimates and the results were beyond my expectations.

They arrived on time and brought all their own cleaning supplies. The price was a little higher than I expected but they also did a better job then I expected. Sometimes you get what you pay for. They could have worked a little faster then they did but that was really the only thing I could find wrong.

Arizona Clean Pros arrived on time and got right to work. I had just bought a house and have been under construction for nearly 2 months prior to moving in. When the crew arrived I took them on a short tour of the house and told them what I wanted to have done. Without hesitation, the crew started working and did a fantastic job. The house was completely empty so it allowed them to clean everywhere. If I saw something that was missed, they quickly got the job done! I will most certainly be using them again!!!

They do what I expect them to do. There are no callbacks, breakages or missing items. Also, they come on time and I'm pleased with their services.

Very professional & attentive to post service issues. Owner is present during service. Small issues most times such as forgetting to throw trash in laundry room or kitchen, putting rugs back, etc. Overall we are pleased & issues are addressed promptly. (This is my 2nd review).

I was not completely satisfied and did not realize it until I was able to see it the following day in the morning light. Following are items that were missed = not ?thoroughly? cleaned: - Dusting Missed/UN-thorough: Daughter?s bedroom ? leather headboard, tall chest of drawers; Living room ? leather ottoman, coffee table shelf; AZ room ? black couch, glass table, stereo stand - Floors/UN-thorough: Hall - corners, edges; Kitchen ? under cabinets & table (that?s all I?d noticed when I called for a return crew) - Kitchen: Microwave ? Inside missed/outside smeared, Counter tops ? backsplash ?area?, table-wine rack - Fans: Missed ? Kitchen & Family Room A different crew returned the next day and corrected the "misses". HOWever, when I initally spoke to Dennis(?) to schedule the appt., I told him there would be a high concentration on "dusting" as I hadn't maintained it in a few weeks. I also did ensure it was understood that I have dogs that are only allowed in the kitchen/AZ Room, and that I maintain the floors due to this (throughout house). I also maintain the bathrooms, but not the floors each time. When I spoke to the person to get a crew to return and fix the "misses", he was EXTREMELY rude, saying my house was "filthy" which I DID NOT appreciate. There was NO FILTH, yes VERY dusty especially the bedrooms & blinds, however NO FILTH!! I also ensured I made it extremely easy for the crew to get through the house easily; everythting was picked up organized & neat, I removed all items from the china hutch (and placed in dishwasher) to ensure easy access. This was done throughout the house to ensure, again - "easy access". Also, it would behoove the "crew" to avoid speaking in spanish about what they will or will not do or make sarcastic comments "assuming" I do not understand - I do...! I did not review cleanPROS before this as I wasn't at all happy with the experience. I have hesitated since to go with try any of the housecleaning deals on Angie's List due to the experience, which is very unfortunate. Nonetheless, I did see a "Big Deal" for a full day housecleaning deep clean at $179 which I'm REALLY interested in for THIS WEEK; when I go to the deal, it shows it's a Los Angeles deal...? Please advise if this is available in Scottsdale, AZ...Thank you. Please let me know if you have any questions about this review; I elected NOT to 'share' this with my neighbors - FYI. And also, please advise about the current housecleaning Big Deal. Best Regards, Marsha Alire 480.946.0099

The team arrived 5 min early and were ready to work! The lead walked through the house with me going over specifics of what I wanted and the layout of the house while the rest of the crew was setting up to get started. The team then went right to work. My house was cleaned from top to bottom in just under 2.5 hours.... Including windows inside and out. The house smelled wonderfully and everything from ceiling fans to base boards was sparkling clean! I was very pleased - the lead then walked me though the house to be sure everything was correct and to my standards. The team was friendly, cheerful and took obvious pride in their work!!! ( even my teen commented on how nice, friendly and happy they were) Will definately have them back!!!

The cleaning crew arrived as scheduled and was very profession in going about the home cleaning. Note: as least one of the crew members spoke English so that I was able to communicate with them. This has not been the case with other companies that i have used. When the job was finished the home was the cleanest, that it has been. Cleaning Pros did a much better job than any other company that I have had in the home

The experience was ok. They didn’t care for paying by the hour because they don’t feel people move very quickly. The longer they stay the more they get paid. I am not really a fan of that. They were right on time and they did a decent job. I think the price was pretty competitive. They were a little bit late.

I learned about Arizona cleanPROS from the monthly Angie's List Magazine. I needed a "deep-clean" performed on my home and called Arizona cleanPROS to make an appointment. The cleaning crew promptly reached my home at the agreed to appointment time. They inquired to my needs and walked around my home as I detailed my needs. The payment method is calculated on an hourly rate, and since it had been a while since I had a professional clean on my home I was concerned about the length of time the crew would require. The functioned well as a team and had the job completed to my satisfaction within 2.5 hours. I was pleased with the outcome of their work.

The team was courteous, professional and very nice to my wife and children. I don't think my house looked this good when I moved in!

came on the scheduled day, did a good job. Price was within the range quoted on the phone. took a card over the phone which is important for out of town landlords.

I used Arizona CleanPROS when we moved into our house 6 months ago for a move -in clean. They did excellent work, and now that we are having our house refinanced and appraised in a couple of days, I wanted them to come back again for a thorough clean. A 3 person team came to my house, they were actually able to come an hour earlier than they had scheduled, which I was happy to accomodate, and they were here for 3 1/2 hours. There was a fair bit of work to do, as although I keep the house pretty tidy I have 2 kids under 3 and therefore have very little time for deep cleaning. After 6 months here, the place needed one. I am once again completely blown away by what a great job this crew did. It took a while, but they worked very hard the whole time and I have no doubt all 3 1/2 hours were needed. Our house is more than 3000 sq feet. They were friendly, professional, and meticulous in their cleaning leaving such wonderful finishing touches in nearly every room, from making my daughter's bed to even emptying our two diaper pails! In my opinion that was going well above and beyond! I am so very pleased with this company and I cannot recommend them highly enough. I hope to start having them clean our house once a month just to help me keep up! Thank you Arizona CleanPROS!