American Van Lines

The movers were supposed to arrive on a Wednesday and they didn't show up. They called us to tell us that they were running late and they would come the next morning. We had to be out of the house we were renting, so we were on a tight schedule. They didn't show up until the 27th at 2pm. In the agreement, they were to pack up our belongings. When the driver arrived he said "I didn't know I was packing anything." I had taken the initiative to start packing earlier because I'd known they wouldn't be able to pack the entire house in one day. They didn't give us a list concerning how many boxes went into the truck, items or anything. They were here until late that night packing everything. We flew to Florida, meanwhile they told us we were to get our stuff on November 8th--it usually takes ten days. The 8th arrived and our belongings weren't here and no one was calling us or telling us where our stuff was at. Finally, a week later, my husband was calling, and was able to get a hold of somebody. They told us that in the process of the movers coming to Florida, they had stopped at a rest stop where the truck was broken into: our possessions were missing. American Van Lines had to go and get another company to get our remaining items from where the truck was at when it was broken into. The truck that then arrived at our house was a huge semi truck. When they brought our stuff to us, everything had just been thrown into the semi. When this other company came to drop off our stuff, they stole my husband's watch from the counter. We didn't notice this until a day or two later. All our stuff was scratched from being in the semi. None of our TVs made it back, my daughter's bed was missing. Everything in the kitchen that they had packed was gone--no plates, no nothing. I had a standup jewelry box that I'd packed, all of our jewelry was missing. They took half of our couch as well--they basically didn't bring half the stuff back. Our dining room table is also gone. This moving company was contracted by Cigarette Boats to move our stuff and their lawyer is currently trying to get them to settle but American Van Lines is being unresponsive.