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THOMPSON'S STEAM WAY, INC.

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Thompson's SteamWay, Inc. ~ we are a Family Owned & Operated in the Quad-City area since 1993. "Spots Come Back ~ We Come Back" The most thorough cleaning or it's FREE! Guaranteed

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Oriental & Area Rug Cleaning, Tile & Grout Cleaning/Sealing, Carpet Cleaning, Upholstery Cleaning, Hardwood Floor Cleaning. 24/7 Water Damage Restoration .

Services we don't offer

Window cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.951 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
4%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 51 reviews

Cheryl N.
03/2018
5.0
carpet cleaners
  + -1 more
I have used Thompson's twice now and they did a great job both times! I doubted that anyone could clean up the mess my sick dog made during our stay in a rental house. I thought for sure that we would have to replace the carpeting. That would have been thousands of dollars. Thompson's to the rescue. Not only did we NOT have to replace the carpeting, but we were NOT charged a dime for anything regarding the carpeting. The carpeting was pristine clean! Thank you, Thompson's!!!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joyce T.
06/2017
5.0
floor cleaning
  + -1 more
They did a great job. Showed up on time, performed the agreed services and a few extra things for the agreed price. Definitely will be bringing them back when we need our tiled cleaned again.
Description of Work: Had my tile floors cleaned and sealed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you for taking the time write a review. We are glad you are happy with the service. Remember we also specialize in area rugs as well. Happy New Year to you and your Family. ~ Mark Thompson, Owner

Manuela M.
06/2017
5.0
carpet cleaners
  + -1 more
Great they were punctual and professional.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you [Member Name Removed], we appreciate you taking the time to leave us a review. Remember if you have any questions, don't hesitate to let us know. Thank you Mark, Owner

beatrice G.
12/2016
5.0
carpet cleaners
  + -1 more
The carpet looks brand new! Not only is it perfectly clean, no smell has returned. I don't know how they did it, but I was amazed. The two carpet cleaners were polite, professional experts. I highly recommend them. Truly, the best carpet company I have seen in quite awhile.
Description of Work: Two sick dogs on very light tan carpet, not in a small area, all over entire living area. A complete mess. My husband and I agreed we needed to replace carpet, but decided to try a carpet cleaner first. Glad we did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you so much Mr. & Mrs. [Member Name Removed] for trying us before replacing your carpet! And that your puppies are feeling better! When I did a follow-up call to see if you were satisfied with the result your response was: "the guys you sent were absolutely terrific! We thought we'd have to replace the carpet and it looks brand new!" Thank you for putting your trust in our knowledge! Please contact us if you have any questions. Thank You Mark Thompson, Owner

Kathy L.
09/2016
5.0
carpet cleaners
  + -1 more
I received excellent service from this company. Everyone was reliable, honest, professional, and friendly. Our carpet was heavily soiled -- we have lived here for 12 years with 2 big dogs. Now our carpets look as good as the day we moved in! It was a pleasure to do business with this company.
Description of Work: Carpet cleaning throughout our entire home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you [Member Name Removed] for your review, we appreciate it! Mark, the owner (did the estimate for you) and Nelson & Keegan (owners sons / did the cleaning) appreciates the feedback. We all strive to provide quality service to our clients and community for the past 25 years in the Quad-City area! If you have any area rugs you need cleaned...we are located on Gurley just west of Gail Gardner Way, in Prescott. Thank you again Karen

Ed W.
12/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They pick up, do a great job cleaning, and deliver. Great service.
Description of Work: I will only let them clean my oriental rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from THOMPSON'S STEAM WAY, INC.
Thank you so much [Member Name Removed] for your review, we appreciate you taking the time to write a review. We are opening a new shop, stop in and visit us! 1446 W. Gurley St., Prescott (Gail Gardner / Gurley) Thank you again Mark Thompson

William T.
07/2015
5.0
carpet cleaners
  + -1 more
They are very reasonable, it's not bad. I have used them 2 or 3 times in the past.
Description of Work: Thompson's Steam Way came out to do the carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you Mr. [Member Name Removed] - we appreciate your review! Please let us know when your ready to get your carpets cleaned again or tile & grout, area rugs or upholstery. Thank you again Mark Thompson, owner

Erin A.
07/2015
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
They did great. I haven't used them in about two years because I put in hard wood floors but they are the best carpet cleaning service I have ever seen. I would use them again if I had carpeting. They were a little pricey but everybody said that they were probably the best they found.
Description of Work: I used them for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you for taking the time to submit a review. The technician Chad Thompson appreciates your feedback. We pride ourselves on following IICRC industry standards in cleaning carpet, tile & grout, upholstery and area rugs. Thank you Mark Thompson, Owner

thomas M.
07/2015
5.0
carpet cleaners
  + -1 more
They always do a nice job. Every time a spot comes back they come back every time. They are very smart. I have used them for several years and they are good. They do a great job.
Description of Work: I used the services of Thompson's Steam Way for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you [Member Name Removed] We appreciate your continued support ~ you have helped greatly with our success! Thank you! Mark Thompson, Owner

Debbie O.
07/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They're just the best. They took them a few days ago. I've used them several times. I've not used anybody else for carpet cleaning. Friendliness, honesty, and I like their price and the fact that they're pretty prompt. I do at times tell them, "I don't need the carpet back right now, I know you're really busy. You can put me to the back of the line if you want", and they've done that, but that's only because I've spoken to.
Description of Work: I use them all the time. My carpet is out right now.
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Response from THOMPSON'S STEAM WAY, INC.
Thank you so much [Member Name Removed] for your kind words! Your continued support since 2005 and referrals has helped greatly with our success of 23 years! My sons, Chad, Nelson & Keegan appreciate your feedback - they will see you soon to return your nice, clean rugs!! Thanks again Mark Thompson, Owner

Genna S.
07/2015
3.0
carpet cleaners
  + -1 more
The owner has a nice personality. I remember that I was satisfied with them. I don’t know why I changed provider. It was a long time ago, I liked them but then there must have been something to quit.
Description of Work: Thompson’s Steam Way did some work for me. They did do some work for me a number of years ago. I must have had them three times.
Rating CategoryRating out of 5
Yes, I recommend this pro

Janet A.
07/2015
5.0
carpet cleaners
  + -1 more
They were excellent and I will absolutely use them again in the future.
Description of Work: I used Thompson's stream way a couple of month ago for my carpet cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
[Member Name Removed] - thank you so much for your kind words, we really appreciate it! The technicians Chad, Nelson & Keegan Thompson are thankful for your long term support (since 2003)!! You and your referrals to friends & family have helped greatly with our success of 23 years, Take Care and we will see you again next year! Mark Thompson, Owner

Robert C.
06/2015
5.0
carpet cleaners
  + -1 more
I think they're very responsible. They got the job done right. I have no issues at all with them. They're a very good company. I'd grade them the best. They're very competitive. I think they're probably a little more than the normal but they did a wonderful job.
Description of Work: They cleaned some carpets for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from THOMPSON'S STEAM WAY, INC.
We appreciate you taking the time out of your busy day to submit a review for us! Thank you for your kind words, "They got the job done right" - we pride ourselves on following Industry Standards from IICRC (Institute, Inspection Cleaning & Restoration Certification) thank you for noticing!! The technicians Chad & Keegan Thompson appreciate the recognition of their work. Thank you Mark Thompson, Owner

Bruce C.
06/2015
4.0
carpet cleaners
  + -1 more
They charge a minimum price for a minimum area. It includes a couple of small rugs.
Description of Work: They came in and they cleaned the rug.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you Sir for your comment - we appreciate it! The technicians Chad & Keegan Thompson take pride in their work - they are glad you are happy! Thank you Mark Thompson, Owner

Eleanor L.
06/2015
5.0
carpet cleaners
  + -1 more
We’ve used them many times and didn’t use anybody else. Their performance is on the highest level.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Response from THOMPSON'S STEAM WAY, INC.
Thank you Mr. & Mrs. [Member name removed] We appreciate you taking the time to submit a review. The technicians Chad, Nelson & Keegan Thompson are carpet cleaning and tile & grout cleaning turned out Beautiful for you! It's clients like you, that have supported us for years (since 2008) that have helped greatly with our success. Thank you again Mark Thompson, Owner

K P.
06/2015
5.0
carpet cleaners
  + -1 more
It was quite well. They were friendly and on time.
Description of Work: I used them maybe six years ago. It was quite sometime.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you so much for your review, we really appreciate it! We've been a small, family owned & operated since 1993 in the Prescott area! Please contact us again if you need Rugs, Carpet, Upholstery, wood floors or Tile & Grout Cleaned! Thank you again Mark Thompson (owner)

FRANK L.
06/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They do an excellent job. They are reliable and excellent. I would certainly use them again.
Description of Work: They cleaned the carpets and the upholstery furniture.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you Mr. [Member name removed] for your kind words. The technicians, Chad & Keegan Thompson, are glad you were happy with services! Thank you again~ Mark Thompson

Kenneth F.
06/2015
5.0
carpet cleaners
  + -1 more
We were very satisfied with their service. It was a family owned company. The technician that came out and steamed was the son of the company owner. Everything was quite satisfactory. It took them a while to get back to us. It was a miscommunication- it wasn't really a big deal but it was a couple of days.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from THOMPSON'S STEAM WAY, INC.
Thank you for taking a moment to submit a review for us - we appreciate the feedback. The technicians, my sons Nelson & Keegan Thompson are happy to hear that you are satisfied with the service and results. Thank you again Mark Thompson, Owner

Sherri M.
06/2015
5.0
upholstery cleaning
  + -1 more
They did a great job! They were very professional and I was comfortable with them. They were quick and they did the job which nobody else wanted to touch. I haven't had to call them back out. Will definitely use them again for cleaning my furniture.
Description of Work: We had a special couch and we had an elderly dog. She got on the couch while we were sleeping at night and she soiled the couch. It was one of those we can't clean and they did it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from THOMPSON'S STEAM WAY, INC.
Thank you so much Mrs. [Member name removed] for your review, we really appreciate it. The technicians Chad & Keegan Thompson are glad that you were "happy & impressed" with their work! Thank you for recognizing our integrity. Mark Thompson, Owner

Eileen B.
06/2015
5.0
carpet cleaners
  + -1 more
I called this company because of their reputation in the area. They are considered very professional, reliable, and customer centric. I first asked for an estimate and they promptly responded, scheduled a visit and assessed the work. They offered to return within a week and do the job. No hassles and the results are amazing. Also, while they were here, the senior representative had clear memory of being in my home five years ago to extract water due to a pipe burst. It was a sign to me that they were the right choice for my current need. I was reminded of all the great qualities they displayed and the great results they achieved in a much more stressful situation! No matter the job, if or when you need to give attention to your floors, carpets, or rugs you can confidently call Thompson Steam Way! They are the best!
Description of Work: Stripped a wood tile floor that had wax build up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from THOMPSON'S STEAM WAY, INC.
Thank you Ms. [Member Name Removed] for taking the time to post a review, we REALLY appreciate it! Thank you for your kind words, we are a small family business, therefore the technicians, my sons, do remember their customers! We strive to provide our community with excellent service including education and customer service. Thank you again Mark Thompson, Owner

Wade P.
08/2014
5.0
carpet cleaners
  + -1 more
They did a great job on carpets and they looked great after words and took rugs to shop to clean then also.
Description of Work: Cleaned carpets and rugs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495

Response from THOMPSON'S STEAM WAY, INC.
Hello Mr. [Member Name Removed]~ Thank you so much for taking the time out of your day to post a review! We really appreciate it, and we appreciate your loyalty! It's people like you that keeps small, family owned/operated businesses alive! Glad you were also satisfied on your tile & grout cleaning this year. Thank you again Mark Thompson, Owner

Bruce C.
07/2013
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
I originally only wanted the sofa bed cleaned but with their $150 minimum, they also did the rugs.
Description of Work: Steam clean a sofa bed and two small (less than 3 x 5) rugs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from THOMPSON'S STEAM WAY, INC.
Thank you (removed member name)~ We appreciate you and your review. Chad and Keegan Thompson were glad that they were able to clean the rugs for you as well as the sofa bed! Thank you Mark Thompson, Owner

Kathy H.
06/2013
5.0
carpet cleaners
  + -1 more
Absolutely the best, worth the extra $$$. They protect your walls and furniture while doing a terrific job on the carpet steaming. The team was very professional and cordial and went the extra mile. Top quality service.
Description of Work: Thompson's steam-cleaned the berber carpeting throughout the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from THOMPSON'S STEAM WAY, INC.
Thank you so much Kathy for your kind words! The technicians Chad & Keegan Thompson appreciate your feedback. It's clients like you that have helped greatly not only with our success of 23 years, but also to continue to better ourselves as a team! Thank you again Mark Thompson, Owner

Gary C.
02/2013
5.0
carpet cleaners
  + -1 more
From the time I called to get an estimate to the time they locked and closed the door when finished, everyone at the company was very professional and caring. They performed exactly as they promised on the day and time they promised. Excellent follow-up also. I would highly recommend them. They are the best I have used in the Prescott, AZ area.
Description of Work: The Best!!
Rating CategoryRating out of 5
Yes, I recommend this pro
$450

Response from THOMPSON'S STEAM WAY, INC.
Thank you (removed member name)~ We appreciate your words and your review of our Family Company! The technicians Chad, Nelson, Keegan Thompson, myself and my sister (office manager) pride ourselves on our Customer Service. Thank you for recognizing our integrity! Mark Thompson, Owner

Susan D.
06/2012
5.0
carpet cleaners
  + -1 more
They were really good. The price was very reasonable. They were extremely courteous. They did a really good job by keeping a small piece of furniture under the chairs, so that it doesn't sit directly on damp carpet and it was really nice. They seemed very professional.
Description of Work: Thompson's Steam Way came out and cleaned the carpets in my bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSON'S STEAM WAY, INC.
Thank you (removed member name) for your review - we appreciate the feedback and your kind words Mark Thompson, Owner
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Contact information

1446 W. Gurley St., Prescott, AZ 86305

http://www.thompsonssteamway.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Pressure Washing,
Water & Smoke Damage

FAQ

THOMPSON'S STEAM WAY, INC. is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

THOMPSON'S STEAM WAY, INC. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, THOMPSON'S STEAM WAY, INC. offers free project estimates.
Yes, THOMPSON'S STEAM WAY, INC. offers eco-friendly accreditations.
Yes, THOMPSON'S STEAM WAY, INC. offers a 10% senior discount.
Yes, THOMPSON'S STEAM WAY, INC. offers emergency services.
Yes, THOMPSON'S STEAM WAY, INC. offers warranties.
THOMPSON'S STEAM WAY, INC. offers the following services: Oriental & Area Rug Cleaning, Tile & Grout Cleaning/Sealing, Carpet Cleaning, Upholstery Cleaning, Hardwood Floor Cleaning. 24/7 Water Damage Restoration .
Window cleaning

Contact information

1446 W. Gurley St., Prescott, AZ 86305

http://www.thompsonssteamway.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM