Pitzer's One Hour Air Conditioning

Arizona summers are HOT! My Mastercool evaporative cooler took a dump and 3 providers said the were booked for 2 months. I found Pitzer's One Hour Air Conditioning & Heating on Angie's List. They scheduled me for the same day. Juan arrived 2 hours before my scheduled appointment and diagnosed the problem and had it repaired in a couple of hours. He was very courteous and knowledgeable. I live in a rural area where many service providers won't even come; One day service is next to impossible. Do not hesitate to call Pitzers. Thanks Juan

Because their employees are on commission, I was told that my heat exchangers were rusting out and to replace both furnaces. After getting a second opinion it turns out my furnaces are good for another five years. I cancelled my service contract and will hire a local company in the future.

We have them coming out in the next couple of weeks. We had done it on some special that they had given us a coupon, so it was like $89. The service was okay, the guy that came out was okay. Then they tried to up sell us on an annual service agreement, a warranty service agreement. That was bad. The lady over the phone quoted one price, then the tech came and quoted a different price that was higher. When we signed up it was a third price that was even higher. That was ridiculous. Price rating – I think cause we were on a special it would be an “A”, it definitely would not be an “A” if they had to do repairs, but since it was just maintenance I would say an “A”. We are going to be doing the same service on the coupon deal in a couple of weeks, and if they try to sell me the annual service package, we’re not going to bite on that.

I wasn't satistied with the surprising diagnosis, so I called another company. The technician didn't find anything wrong with the motors, instead he refilled the freon for $161 and the system has been working fine ever since.

Steve did the tune up. Some repairs were needed, which I had anticipated. Steve M showed me the parts that needed repair/replacement. He not only showed them to me , he showed me what was wrong and the repercussion of fining/replacing or leaving the part in place. He went through the itemized bill with me, showed me the best prices and warranty information. My system works better now that it did 7 years ago when we purchased the house. I asked so many questions regarding my unit, the parts/service needed and the charges. Every single question was answered professionally. It was a surprisingly nice experience.

Arrived on time, very friendly, thorough service - heat now works better.

It didn't go well, the AC unit froze up the first night because they didn't charge the freon correctly. They fixed it the next day. This is only one issue we have had with this company. Please be warned this company is no good.

Will let you know when/if we need the ac

The crew arrived on time and spent approx. 2-1/2--3 hrs cleaning the air ducts on this new construction home. Cesar also went into the attic to get the furnace info for the records and later furnace inspection and found a small water leak which he showed me and repaired. A small thing but he caught it. These guys were polite, courteous, careful to keep everything clean and did a good job. The Club membership gets us 2 services and discounts on repairs etc. There was no upselling from the sales guy Keith or todays' crew. Price for the Club and the duct cleaning were close to what we paid in Michigan 5 years ago for similar work.

All went well. on time and reasonable. will use them again

Salesman was competent and professional. However, because of friendship with one of their employees he promised us the very best deal possible. However, another company provided us with a proposal for (in my opinion) a better unit at a much better price ($1,000.00 less). When informed of this the salesman offered to match the other company's price, but because we believed he had already provided the very best possible proposal in the first place we had already accepted the proposal from the other company. I also had to question the honesty of his original statement that he was giving us the very best proposal possible.

without a hitch, on time, professional and inexpensive

The service turned out really good. They do a very through job.

They came the next day after I called and fixed the problem. If they would have stopped there it would have been a good service call. However they offered to check the furnace since it was almost 20 years old. During the check they stated the heat exchanger had 2 cracks and the furnace should be red tagged. They sent their sales person over the next day to give a quote on a new furnace. I had the furnace checked by 2 other HVAC companies. Both did not find any problems with the heat exchanger.

The service has turned out fine. They set up appointments right away and have always been on time. They have been good to deal with.

The last time they came out the man convinced my husband to buy a new water heater. He really pressured us to install a new one. He had the new one put in before we really had time to think about it. We had a friend that told us afterwards that we did not need a new water heater.

The service has turned out very good. They have been very attentive and put in an excellent product. Everyone that works for them are very friendly.

They service was just fine. They just did what needed to be done.

Excellent, on time, professional service.

It went very well with one exception. The first person arrived on time, but the second person did not arrive until 1.5 hours later due to the fact that he had to travel to Phoenix (95 miles each way) to pick up the replacement unit. Once they both were on site the installation was done efficiently.

I requested service through the online system. After two days without a call back I called the company directly to schedule service. The service person was polite, quick and cleaned up.

It went very well. He told us a couple of things we didn't know about our system that will save us money in the future.

The people that came,about six individuals, were very aware of the premise. They cleaned up well, even wore booties, and did a really good job. The unit has saved me money and it's made the home more comfortable than its been in the last thirty years. I cannot say enough good things about their service.

Their service has been great. They have been on time and quick. The unit has been working fine. They have done fantastic work for me. I have nothing but good things to say about them. I really like their attitude and they are really on the ball. Everyone is wonderful from the office girl to the technicians. I lost my thermostat book and the office girl provided a new book to me right away.

Their service is great! I work throughout the day and they are very accommodating to my schedule. I find this incredibly beneficial.