Fantastic! We got exactly what I wanted. P.S. The guy's that brought the Spa out were fantastic. They had to bring it through my house to get it on to the back deck. Not a nick, chip or scratch to my walls or on my spa.
Description of Work: I purchased a spa from Prescott Spa in 2007. I sold that home & the new owners are still loving that spa. When I went to buy a Spa for my new home in June 2012, I went right back to Prescott Spa for my next Spa. I wasn't quite sure what make & model I want to buy this time. So they told me to bring in our bathing suits & try them out, which we did. But before I bought my spa I was talking to the salesman about a Jacuzzi brand one, so he told me to go get in it. Actually getting in one & trying it out before you buy it is much better then buying one in at a Big Box store, that you have to put it in place & once it is filled & heated you hope it feels has good as it looked like it did in the store. I can not say much about there repair service: Because there is nothing to say. In all the years that I have owned one of their Spas I have never had a problem with ether of my Spa's. The only time I see them is when I go into pick up chemicals for my spa & they couldn't be any nicer or more pleasant to deal with. They even gave me a $100 credit when I sent in a friend of mine that bought a Spa. Thank you Halina & Steve
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Debbie W.
05/2014
1.0
pool cleaners
 + -1 more
unknown
Description of Work: I phoned this business for my newly purchased old spa that was leaking. The owner was trying to tell me that I should consider buying one of their used spas, she knows the spa business. I explained to her I just purchased this spa and I just need a repairman, yet, she was persistent on me buying one of her spas. After, this merry go around talking she told me the price charged for a repairman and if he had to come back out for second time the charge would be double. I told her thanks but no thanks and I hung up, she called back and I explained to her I lost all confidence and respect in her and her business. I found a excellent spa repairman who came to service my spa for less money and it was just a few pipes that needed to be tightened. I am now enjoying my spa.
Rating Category
Rating out of 5
professionalism
1.0
Response from Prescott Spas
The reviewer purchased a pre-2000 model year used hot tub from another seller, and the spa was leaking when she had it installed at her home (we did not perform the sale or install). She wanted our store to guarantee that we could perform a spa leak repair on-site at her home. We , of course, could not make such a guarantee since we had no known history of this spa (it was not a current brand we sell), nor could we state a price for repair service. Not knowing what we would find, we always discuss the "worst-case" scenario for realistic expectations. We CAN and DO stand behind the spa brands that we do represent and provide authorized warranty service for, so of course, we proposed a trade-in discount for purchasing a new, working, warranted hot tub. We regret this reviewer chose to give our store an F rating for providing nothing more than information. However, we feel we have a good name in our service area, celebrating 10 years in business, and we appreciate all our loyal customers. We represent ONLY HotSpring Spas and Jacuzzi Brand Hot Tubs 2002-current.
Martha K.
05/2013
5.0
pool cleaners
 + -1 more
In 2010, on a very cold and rainy weekend in March, we were up here from the valley, and immediately knew we had some sort of electronic troubles with our spa. Nick, the son, made some very intelligent inquiries, and felt he knew the root of the problem. He immediately set up one of their techs to come out that very weekend, and determined it was the mother board, and was able to have the part with him and fixed it, even in the rain (our decking is covered but he still had to do some work from outside the railing). We couldn't have been more greatful! We were sure glad it was still under warranty, too. Needless to say, last summer, 2012, after having the unit for 6 years, another very frustrating problem occurred, where no matter how hard we tried, we could not keep the water clear. We did everything they recommended to replace and we always used all their line of chemicals, which by the way, are very trustworthy and reasonable. So the next step was a new Ozonator, which happened to be on sale at that time. Nick to the rescue again! He went so far as to take off the front of one of their floor models so he could explain how to take out the old one and apply the new more powerful and longer lasting Ozonator. My husband was able to understand everything Nick told him, and had it fixed in one afternoon! Voila! Our water is now crystal clear and we aren't using half the chemicals! And we saved a service call! But Nick had even went so far as to give us his direct line, in case we hit any snags. The whole family and staff are always ready to bend over backwards to make sure we are informed and satisfied. Kudos to a Family run business right here in our wonderful Prescott Valley!!! They even and quot;refilland quot; some of their chemical containers, as a savings to us, and the environment! Cannot say enough about this Great Company!
Description of Work: We purchased a home up here in Dewey from the Phoenix area, in 2007, and brought our Jacuzzi Spa with us still under warranty. We found Prescott Spas, and were immediately excited with the Family Owned comraderie and knowledge of our particular spa. So when we had a major problem, they were the ones to call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Prescott Spas
Thank you for this review (we just now went on Angie's List and saw it!). Print this response out and bring it in the store for your next water care product purchase and receive 15% OFF. Thank you again!
charles R.
08/2012
5.0
pool cleaners
 + -1 more
We shopped four spa stores in the area. Prescott Spas was the only one that asked for and remembered our name. They answered all of our questions and have provided detailed support. One issue with the heater was fixed by the owner coming to our house on a Sunday (the day after the initial installation). We wish all retail companies would have their customer service.
Description of Work: We purchased a new Hot Springs spa and Prescott Spas installed it at our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from Prescott Spas
Thank you for this review (we just now went on Angie's List and saw it!). Print this response out and bring it in the store for your next water care product purchase and receive 15% OFF. Thank you again!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Prescott Spas is currently rated 4.8 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Prescott Spas accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Prescott Spas offers free project estimates.
No, Prescott Spas does not offer eco-friendly accreditations.
No, Prescott Spas does not offer a senior discount.
No, Prescott Spas does not offer emergency services.
No, Prescott Spas does not offer warranties.
Prescott Spas offers the following services: Hot tubs, patio furniture & saunas.We only service our brand of hot tubs: HotSpring, Jacuzzi, Tiger River, HotSpot, FreeFlow