PRESCOTT MAID TO ORDER LLC

The cleaners were great both times. Efficient and hard working. My issues are with the micro-managing and up-charges for every little thing. They had a woman who came prior to even scheduling cleaning. She walked around with a clipboard writing down each thing I wanted cleaned. Then April from the office called with a price (which was relatively high both times, but being new to this area, figured all are just as high. . During the actual cleaning I wanted one more thing cleaned. The lady with the clipboard had to pop back in while the cleaners were there to give her okay, AND to tell me it will cost extra. I have never before experienced this. What the owner apparently sees as being efficient, I see as going a bit too far.

Maid to Order, AKA MTO Janitorial, has been cleaning my office for many years. The owner is friendly and hard working. Her office person April is also friendly, efficient and knowledgeable on the operation. The cleaners arrive over the weekend, do their job well, and do not mess with my desk space or file space, which is important for my office security. I recommend Maid to Order, or MTO Janitorial.

I hate leaving neg FB. We own a VRBO and hired this company to clean. Very inconsistent. The beds looked like someone had slept in them after the maid service made them. On one bed, the flat top sheet had the bottom part, with the tag at the head of the bed. Not tucked at the foot. Several times I had to go over and re make the beds. One cleaning, right after they left, I went over and the smoke alarm was beeping, for a new battery. No one called to advise me. I would not recommend them.

They were wonderful, but they were also very expensive. Due to financial reasons, we wanted to cut back on them. They said that was fine, but they raised the rates. So we let them go. The gal that I have got now charges about $50 less a time. Maid to Order was exceptional. There was never a single thing I asked them to clean that they would not clean. I'm talking about really strange, bizarre things like dog cages. They told me that they were there to make my life pleasant and that I should let them know whatever I wanted. I liked them except for the price. Sometimes, we did not get the same people. Once they did send out a very young gal who was very stupid. She tried to shove a big sponge into a little after dinner antique glass and shattered it. She was upset. I tried very hard not to explode because it was my great aunt's. That passed; things like that happen. I like them; I can't afford them.

unknown

They came and provided me an estimate on 6/30/14 and were to call me back at the noon hour to confirm if they could do the job or not by Thursday 7/3/14 ., I never did receive the call. I called and left a message. I received a call the next day and was lied to by April. She claimed that she said they could not do it this week. However, if that were true, I would not have set up an estimate visit.. I needed the job done by 7/3/14 due to family coming in.I needed someone in the 4 day period. Mon-Thur. I dont want a company to give me excuses as to why they didn't call as promised. They called today and I told them to cancel.

I have used this company for almost one year. They come every two weeks and do a very good, professional cleaning. Always prompt and timely. I would recommend Maid To Order.

They have been cleaning my house for the past year 2 times a month. They show up on time. They are very good and will clean anything you ask them to. Previous I have asked house cleaners to do something and they said they did not do it. They do everything with out a problem, even my dog crates. I was having a family reunion and they worked with me scheduling a new time to fit around the reunion.

NEVER.....NEVER Hire this cleaning team!!! Lucy, the owner came to my home & we discussed what needed to be done. My home is a1100 Square Foot, 1935 Cottage near the Court House of Prescott AZ, so we're not talking Mac Mansion by any means!! She walked around my tiny place and I let her know there was a special event at the Cottage in a few days. I expressed the BASEBOARDS being cleaned, Fan blades, and Ironstone on the ledge above the Stove were very important!!! These are area's I can no longer clean, since I have had Spine Surgery. "No Problem, I'll mark those items down, so special attention will be made to them" said Lucy, the Owner of this Company. Lucy quoted me $180.00 to do this 1 time cleaning......keep in mind, I really don't have a dirty house, just needed a spring cleaning, so I would be able to enjoy my guests that weekend, with out the back pain that comes with normal cleaning. I even took her into my Garden, and offered her Eggplant (12), Serrano peppers, tomatoes (10), Zuchinni (5), and other goodies which she gladly took home. As Lucy was leaving, I asked what the cleaners would be using on my Original 1935 Wood Floors..........Lucy said "we only use water, because cleaners leave a film floating in the wood". Although I use Bona on my Wood Floors, and had never had a cleaner use water, it seemed better that some dollar Store Cleaner! The cleaning crew arrived as scheduled, 8:00 am, the day before my guests would arrive. They got to work quickly, and all 3 cleaning girls in different rooms. I headed outside on the back patio with my 2 Doxie's, so we would not be in the way. Half way through the cleaning, one of the Girls asked me to check the bath tub, to see if it was clean enough. Since it is a vintage tub, cleaning it to sparkle like a modern tub, is not going to happen, I told her it was wonderful. When the girls were done, I was told I could come back in. I asked one of the girls what she was cleaning my 1935 wood floors with, because I could smell a Lemon Cleaner smell, (Please remember, Lucy had told me "We only use water, because cleaners leave a film Floating on the top of the wood") the House cleaner pulled out a Bottle of Lysol Antibacterial Cleaner, and stated " People like the clean Lemon smell, so we use this, and AJAX some times too"............... WAIT!!!! WHAT!!!????? On my Original 1935 Floors? Too late to say anything, she was just finishing up the entry way! An "Quality Inspector" (part of Lucy's team) come by to make sure the job is done correctly. hahahahahaha!!!! As the "Quality Inspector" and I walked around my tiny Cottage, I noticed the Fire place Mantle had never been dusted. Then looked down at the baseboards..........they had a liquid that had been splashed and dried on there, and they had failed to clean that toooo! Entering the kitchen, I noticed to Fan Blades in the Dining Room were Filthy with the dust build-up, and the glass Globes had never been Windex !! The Kitchen Glass Cabinet Fronts were covered in finger prints, and the lower cabinets had never been wiped down, then looking at the baseboards.........well, well, they had not been wiped either!!!.....Really??? Remembering Lucy said " No Problem, special attention will be made to them" I then looked up......the White Ironstone Pottery was covered in a cooking oil & dust film!!!! When pointing it out to the "Inspector", she asked the girl who cleaned the Kitchen, her response was "I cleaned all that" WHAT.....????? I'm Looking Right at it!!!! At that point, I was about to loose my temper, (remember, I had just pointed out 8 problems), and I asked them to leave. The best part *******The "Inspector" handed me a Number card, and asking "What is this for", the "Inspector" answered "For your future Cleanings, if you fill up the boxes, you get a free cleaning" Perhaps, they should have these cards for screw ups, because I could never see anyone using them more than the first Horrible cleaning Box!! I made 3 calls to the Cell # on Lucy's Business card, and left messages...........10 days later, Oddly I haven't heard from her........hmmmmmmm!!

The owner, Lucy, comes out personally to set up the initial work. She also comes back to make sure everything was done properly. That to me is a nice plus. Beyond that they were on time and did what they were supposed to do.

fair to poor

It was wonderful. I have signed up to have them come once every 2 weeks. They work so well together and are very sweet. Their work is excellent.

Good

Lucy is the owner, and she comes out herself to figure out what you want, then gives you an estimate. The workers then come out and take care of everything. Lucy also follows up to make sure everything was done correctly.