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Banker Insulation - Prescott Valley

Fireplaces, Insulation

About us

Family owned, licensed and BPI Certified Arizona Corporation; engaged in the installation of insulation and hearth products since 1977.

Business highlights

48 years of trusted experience

Services we offer

Full range of insulation processes including; Fiberglass Batts & Blown-in, Open & Closed Cell Spray Foam, Cellulose, Radiant Barrier, Insulation Removal. Sales, service & installation of indoor & outdoor Fireplaces.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%


Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Showing 1-2 of 2 reviews

Kathleen C.
07/2013
3.0
fireplaces
  + -1 more
I ordered a gas insert for my fire place from Banker Insulation of Northern Arizona in Cornville through Mr. Jim Weber on Feb. 16, 2013 with a desire to be able to control and work it with one hand or finger since I have arthritis in my hands, and I made that clear to the salesman. The insert I was sold and that was installed on Feb. 26, 2013 needs both hands at the same time to start and control the gas. This was not made clear until after the insert was put in. The salesman told me he would find one that would do that and then only charge me the difference between the two items, considering the cost of the incorrect one as part payment for the new one. This was told to me by both the man who installed the unit and the salesman. I waited to hear from him for about 2 months and heard nothing. I called around the first part of May, 2013 and he once again said he would look for a new insert that I can use. He sounded vague as though he hadn't given it any thought at all. I called the office again on June 10, 2013 and told the woman that answered that I wanted the insert removed and a refund of my payment. She said she would notify the salesman, Jim Weber, to get in touch with me. At this time I have heard nothing from Weber. I contacted the Better Business Bureau 6/16/13 and reported the problem. At this point, 7/11/13, neither one of us has heard from Banker. If I'd belonged to Angie's List when I was looking for a fire place insert I would never have chosen to buy from Banker since they already have an F rating. Live and learn. UPDATE, 7/29/13: On 7/24 someone from Banker's head office, I believe, got in touch with me and apologized, saying he had known nothing about this until being notified by the Better Business Bureau. He said he was very sorry I'd had this problem and there would be a check in the mail right away for a refund of what I had paid and someone would be out the next day to remove the insert. This was done on time and everything has been taken care of. It's too bad that the original installation wasn't done as I requested.
Description of Work: Installed gas insert into my fire place that I can't use. See UPDATE of 7/29/13 below.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$534.76

Response from Banker Insulation - Prescott Valley
We are sorry the initial installation was not smooth. We're glad our team was able to resolve this situation. Thank you for allowing us to make this right.

Jim C.
05/2012
1.0
fireplaces
  + -1 more
They installed the new gas unit and put the chimney pipe through the pre-existing chimney. Apparently, they didn't seal it very well at the top. It moved a bit, making the gap at the top quite large. It rained extremely hard 10 minutes after they left, and the chimney gap enabled the deluge to come inside, creating a flood in our home. We called him immediately to come back, and his solution was to put a plastic bag over the fireplace.
Description of Work: We hired them install a gas fireplace in a place where we'd had a former wood fireplace.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


    Contact information

    5790 N Fulton Dr, Prescott Valley, AZ 86314

    http://insulationcontractorprescott.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Insulation

    FAQ

    Banker Insulation - Prescott Valley is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Banker Insulation - Prescott Valley accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Banker Insulation - Prescott Valley offers free project estimates.
    Yes, Banker Insulation - Prescott Valley offers eco-friendly accreditations.
    No, Banker Insulation - Prescott Valley does not offer a senior discount.
    No, Banker Insulation - Prescott Valley does not offer emergency services.
    No, Banker Insulation - Prescott Valley does not offer warranties.
    Banker Insulation - Prescott Valley offers the following services: Full range of insulation processes including; Fiberglass Batts & Blown-in, Open & Closed Cell Spray Foam, Cellulose, Radiant Barrier, Insulation Removal. Sales, service & installation of indoor & outdoor Fireplaces.

    Contact information

    5790 N Fulton Dr, Prescott Valley, AZ 86314

    http://insulationcontractorprescott.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed