Wholesale Window & Doors

Estimate Experience I called, seeing the listing on Angie's List, to schedule an estimate. One of the owners came out to measure. He told me they do not do interior doors, it would be more cost effective to go buy them myself and pay his guys on the side to install. This was a majority of the work and I do not have the vehicle to accommodate nine interior doors. I asked if he could do this and I would just pay him. He said he would call me with the estimate once he looked into the interior doors. We played phone tag about five days later and he gave me the estimate over the phone stating he was not good with computers. The estimate was the lowest of the four I received so I went with them. He came out a second time to measure again and provide an in writing estimate. It took a while for the math to make sense, he was going faster than I was and coming up with a higher number than me. It was a confusing process. They do not take credit or debit cards, so our only option was to write a check and I felt there was pressure to write a check on the spot. He set the expectation it was a lot of work and would be a three to four day job, totally understandable. Meanwhile I had to go to Lowe's or Home Depot to buy doorknobs for the doors. Since there were so many exterior doors I was concerned about using the same house key. He said that's a common request and the crew would be able to rekey the doors, it's very easy and buy the same brand of locks as the key we have now. Then that was it, there was no other information or items for us to prep for the work. After the paperwork was signed, which I wish I would have read more thoroughly, and deposit was made a second gentlemen came out to measure again. Scheduling the Work A few days later the office called and let me know the materials had been ordered and they would reach out once items are received, or they have a date of receipt to schedule the work. The scheduler told me this was a two day job, which is different than what the owner said. We scheduled the work for about two weeks later to allow for all materials to come in. Meanwhile we bought doorknobs a few days in advance. I called a few days before the scheduled work date to confirm materials have been received and we're still on for the date discussed. The gal who answered the phone said yes and they were going to try to get all of the work done in one day and there would be three crews of two people at my home all day. This seemed like it would be chaos and overwhelming to me, but I trusted they had done this before and know best. I also have valuables in my home and became concerned about so many strangers in my house and in every room all at the same time, but I kept my mouth shut and went with it. I also had questions such as if I needed to empty all closets for the doors to be done, etc. The gal on the phone told me no, but to hang sheets over our things to prevent white dust. I wish someone would have proactively reached out to tell me that. Day 1 of Work Two of the crews, four guys, showed up in the morning and the third crew was coming a bit later. I showed the guys around, crated our dog, and asked if they needed any of our back gates unlocked and whatnot (again, wish someone would have set expectations of those kinds of things ahead of time). One crew began on exterior doors and the other interior. One of the guys, he was clearly in charge and had a high level of experience, told me immediately seeing the work there was no way it was going to be done in one day, it would be two or three days if everything runs smoothly. The crews seemed to have a lot of things going all at one time and many doors and windows wide open the entire day when they did not work those items. They tended to skip around a lot rather than work from one side of the house to the other. This was frustrating for me as I was trying to clean up a bit and keep an eye on everyone. The technician installing the closet doors asked me if I could empty the closet before he did the install. I let him know I called and they told me that was not necessary and why the change, he said he'd try to make it work and never mind, he did make it work but if he needed that I wish someone would have told me ahead of time when I asked the question. The third crew was supposed to arrive about 12pm and they showed about 2:30pm. All h*** broke loose. One of the guys in this third crew began playing Latin music loudly with all of the doors and windows popped out or open, making jokes, telling horror stories about other customers to the various crew members and when he did he was very animated in his retelling of the story and cursing loudly (the "f" bomb) and repeatedly in my front yard. I was mortified. None of the other guys asked him to stop or keep his voice down. Based on the content of the conversation and just needing the work to get done I felt uncomfortable and did not want to confront him about it. He slowed down the progress of that day by being late, his music, and need to stand around and distract others constantly. It was a mess and since everything was open all day, even doors and windows that did not need to be, there were a lot of bugs in my house. The crew cleaned up with a shop vac after themselves but I had a lot of cleaning to do that night. This day we learned: -The sliding glass door was delivered without the screen -A door that swung the wrong way was ordered and the correct door needed to be reordered -The technicians did not know how to rekey locks despite what I was told in the meeting with the owner -Set ground rules to avoid becoming a nag or in an uncomfortable position, as I was, upon their arrival (e.g. no music, no cursing) Day 2 of Work One crew of two guys showed and they were in for a full day, again they were waiting on someone to drop off the screen and some windows they needed to install. They were professional, polite, efficient as they could be. They did what work they could while they waited, again, the technician dropping off materials showed up hours later than expected. When they were done I went around to check the work. Several windows I could not open, something needed to be trimmed to slide more easily (glad I checked). Sealant was needed in a few places and sealant leaked on to several items within my house that needed to be cleaned up. Two of my ceramic tiles were damaged by the crew installing the interior doors, the sander wore away the top of the tile and we'll need to have those replaced. The screen that arrived for the patio door was broken and would have to be re-ordered, not sure how this was not checked the day before. One window in my husband's office the way the furniture sits we cannot open the new window, I asked the technician about it and if they ordered the wrong window and he showed me what was written down and it was ordered that way by the owner who did the estimate. I'm not sure why since he saw the furniture in place when he measured and it's not what we discussed when he was here, there is nothing I can do about it now. I asked one of the guys if the lock on the sliding glass door could be rekeyed to our house key like all of the other locks. He was extremely dismissive and said, "Unless that specific request is in the work order we don't do it. Sorry." And literally turned his back and walked away, so I guess our conversation was over. When he came back I said, "I was not told a key lock would come with the sliding glass door, since it does I want it to match all of the other locks. I did not know to ask for it." His response was, "Call the office if you want or you can call a locksmith." And he turned his back and walked away from me again. Did he treat me this way because he did not care? Is it because I am younger than him? Is it because I am a woman? I really don't know, but I do know it was disrespectful to anyone - let alone a customer who is paying his salary. As I was going around the house checking the work the lead technician told me I had to primer paint the sealant around each of the exterior doors after three days, but no later than 10 days later. What? This was very new information. He explained why and all of that, but this was the first I had heard of it through the whole process. More money and time to spend. He also let me know the correct door and screen would be in a few days later and he'd be back in the afternoon. Then I was asked for payment in full. I told him the work is not complete so payment is not due, I went and got the agreement. "...when substantial part of the work is complete." If I would have read that I never would have signed the agreement. I withheld $239 which is about the cost of one interior door and wrote a check for the rest. I was furious. This day we learned: -Go around and check all of the work by opening and closing all doors and windows several times to ensure they work -Check for sealant spilled to be cleaned up before it's permanent -Read the agreement thoroughly before signing and ask for modifications until work is 100% complete, no one should receive 100% payment until the work is 100% complete. -Write your own addendum to the estimate for the windows and doors writing down if it's a right or left swing door or which way you want the window to open -Have them write in all oral promises (e.g. rekey locks) -Do not interact with the technicians too much even though they are in your home, just call the owner or office -I had to ask the technicians to hang back up the blinds and such over replaced windows -I really wish that the company had some sort of standard document for customers to prepare and set consistent expectations for the work being done They did come out with the final door and screen. We're happy with the outcome, but the road to getting there was rougher than necessary. We have had to unexpectedly rekey locks, paint, and replace tiles at extra expense.

Brian Olson came to the house and gave us a quote for replacement windows. He advised us that all the windows being sold now in AZ were all the same and the only thing that made the difference was service. I had quotes from Window World and from Affordable Windows. I decided to have 2 of the 7 windows done by Affordable, since they were about 30% more expensive than Wholesale. The windows they installed were beautiful. They had a specialty glass I wanted and the outside frame was just more stylish then Wholesale and Window World. Professional, no stucco damage and they cleaned the windows before the install. Not the same story with Wholesale Window and Door. First, they installed dirty windows and when i asked about it they advised they could not clean them now that they were installed because of the caulking having to set. Next, the stucco all around the windows had to be repaired. The repair was done right however, my house is beige and now I have grey cement around the windows. The house color was custom and I do not have any touch-up paint. Lastly, I believe the push/pull to open and close the window is backwards. The lip to open the window is in the middle of the window where the lock is. Example, when you open a single hung window the lip is now at the top of the window near the ceiling. When you need to close the window, you have to try to grab the inside and outside to try to pull it down since the push/pull lip is all the way at the top. Ridiculous. So now i have to pay someone to come out and clean the windows, about $80. And I need to get the house painted, about $1600. I guess I will just have to live with the backward windows. What a HUGE mistake having Wholesale Window and Door do the other 5 windows. I am not sure what kind of service the other Angie's List customers received that prompted them to give such high marks, but I am very very disappointed in my decision.

Order was placed for over 30 windows and 3 French Doors. Installation was scheduled since we were told that all products ordered were received from manufacturer and ready to be installed. Initially we learned that two of the windows were measured wrong and no doors arrived -- they forgot to order the doors. Installation began. Problems began to occur. Side panel by front door installed with crooked grid. Closer look showed the panel had not been installed properly. One front window that was installed contained only horizontal grids -- no vertical grids. That window was not reinstalled until we sent a photograph proving what the window looked like before. A window was broke during installation. Rubber beading did not fit correctly in another window. Kitchen countertop was cracked near sink during the removal of one window – crack was approximately 15 inches long. Had to make arrangements for countertop to be repaired. Installed 2 windows that were incorrectly measured, broke existing window trying to install rubber bead and broke the new window that they brought to replace the window that they previously broke. Came back with new windows, windows were the wrong size and had to be reordered. We were told job would take 2-3 days. Job ultimately took from June 17 to August 7 – a total of 52 days.

My gut told me something was wrong from the very start, but I didn't listen. Save yourself a lot of frustration and DO NOT buy cabinets from this place. I could go into the details of all the things that happened, but what's the point. To summarize, it took 2 months from the time of installation until I didn't need to deal with this place anymore. There is still one cabinet door they were to replace but I never heard back from Ray after waiting for a month so I just gave up. This company has the worst communication skills I have ever seen. At the time, the price was right but once I saw the quality of the cabinets I ordered the price wasn't so great anymore. They didn't look near as nice as the ones I saw in the "showroom", and I use that term loosely. My cabinets were special ordered. The cabinets in the showroom were in stock cabinets. So, factor in the horrible installation job, the numerous phone calls trying to get information from these people and the length of time it took to get it all finished to a point where I was "ok" with things, well it just wasn't worth saving a couple thousand dollars. Please take my review seriously and shop elsewhere for your cabinets. One last thing, Brian who came out to fix everything is this company's only saving grace. This company raves about its reviews on Angies list, but the only reviews are for windows and doors. No reviews for cabinets. Now I know why. There are also no reviews for cabinets on this company's website. BBB does have anything about their cabinets either.

They cleaned up so well that you couldn't even tell anyone was here! It took two days but was well worth it. There were about 5 workers here from 7am-7pm the first day and about 3 workers they second, shorter day. They were very pleassant and friendly.

He gave me the names of websites to look for fiberglass sliding doors. Nothing I wanted. Would never use someone that would not come out and see the site. He wanted me to measure the door and would give me a quote over the phone. Obviously, replacing a sliding door with another sliding door is what he wanted to do, but I want a French Door. He just wasted my time.

I chose this company based on the good reviews to provide me with a quote on replacing all windows in my house. Scheduling was quick and I was able to schedule an appointment for the following week. The estimator arrived promptly at the scheduled time and took the necessary measurements. However, unlike other companies who sent me a quote, I was told that I would have to call in order to obtain the quote and provide a decision as to whether or not I wanted to accept it. I was not able to call in to obtain the quote until a month later (now), and was told that they are so busy that they don't keep quotes for longer than 2 weeks. No effort was made to remedy the situation and I felt like they could not be bothered with doing so, and that my calling them was a large inconvenience.

We emailed them for service. They contacted my wife last week to set up a meeting for this week. All of their services on contrary to what they advertise on their website. None of their services were provided. I would not highly recommend them.

5 new windows. Great deal and good business.

It went great from start to finish . They were on time and neat. They were all very professional people, from the pricing with David to Larry for the final measurements , to the installers. Robert and his partner were very good installers.... 9' slider, 8' picture window and 9 standard windows....just took 2 days! Good job guys....windows are great and we've had numerous compliments from neighbors.

I just purchased a beautifully remodeled, older custom home. For all the money that has been spent building and remodeling the house however, it still had all of the original single pane aluminum windows. Some of the latches would not function, I could see daylight between the track and the window, and the three front rooms (west facing) with the biggest windows were 10 degrees hotter in the afternoon than the rest of the house. I did some research on window replacement and came up with a budget based on what I expected it would cost. I then called several other companies to come out and give me a quote. I was absolutely floored. Estimates were between $25,000 and $40,000 to replace all the windows. This project looked like it was a non-starter based on cost, and it was making sense why the windows were never replaced. During this experience, I joined Angies List and did some research on some local companies. Based on the reviews, I called Wholesale Windows and set up an appointment. Bryan came out and worked up a written estimate to replace everything with dual pane, argon filled low-E glass vinyl frame windows. I was so happy with the price he quoted I immediately signed his company up to do the work. There were two sets of measurements done, after which the windows were made to order. About three weeks later, I set up an appointment to have them installed. Three men came out and did about half the house on one day, and the remainder the next day. Durnig the entire time, the crew was absolutely punctual, friendly, and professional. The installation went very smoothly, and very minimal damage was done to the area around the openings. What little damage there was, they repaired immediately. All I had to do was some minor touch up painting. One screen was slightly bent, and frankly, I didn't even notice until one of the crew pointed it out. He made a note that a new screen would be ordered to replace it. Now that the windows have been in for a couple of weeks, I can confirm all the good stuff they say about new windows. It is a little quieter (I live on a busy street, so it is noticeable, although it didn't help as much for the barking dogs), and the temperature difference is vastly improved in those front rooms that catch the afternoon sun. Not to mention they all operate smoothly, seal tight and latch closed, just like you would expect a window to do. Overall, I am completely satisfied with the transaction. Just one note however - if you take on a project like this, get quotes from everybody else FIRST. Get the entire range of options explained to you by more than one sales person. Some of the sales people are clowns, and you have to deal with their pitch as best as you can, but after all the other quotes come in, call Wholesale Windows and get your last quote. Bryan is a no-nonsense guy. He is friendly and respectful, but he will not play bidding-war games. He knows his industry, and he can get you the best deal that he can.

Friendly installers, they worked through the storm very hard workers. They damaged plaster finish in our bedroom , that was just completed on Friday and Brian the owner, told us that they don't paint. When we spoke with Brian prior to ordering the windows he assured myself and my husband that they would repair any damage. Brian was very friendly when we ordered and with a problem not so much. He reluctantly gave us a $50.00 credit to repair the plaster. Buyer beware. Read your contract thoroughly, don't rely on the owners verbal statements, because he will say you put words in his mouth.

Fabulous. Every single detail was exceptional. The product is excellent. The installation is excellent. Superb service in every regard.

This was my first experience in purchasing thermal pane windows for installation on an older house. All of the windows removed before installation began and one of the patio doors was removed after the window installation began. The original meeting went well but a written estimate of the total cost was not available. The contract for the installation did include the cost but did not include the estimated installation date. The installation was later scheduled for approximately 3 weeks later but an opening for earlier installation occurred and was done. The four windows removal and installation were quick and well done. New trim on the inside was required, unpainted wood trim was used. All of the nails did not go all of the way in. Some were set in to the proper depth but a few were left and I had to set them prior to painting. The patio doors ordered were about two inches shorter than the patio doors that were removed. I was expecting that the replacements would be the same size as the existing patio doors. The smaller patio door installation went well with the exception of the height of the door. Foam was used to fill in the 2 inch gap and was going to be covered with silicone putty only. The second patio door was installed in an opening that was not plumb on one side, which was not noticed after measurements by 2 individuals prior to ordering the windows and doors. The base and the top of the opening were not parallel either. The wall was repaired and the door was installed with an uneven gap at the top of the door. Because of the problems with the patio doors, the installation took until after 9:00PM, but it had to be done because I was not willing to have that large an opening overnight. Two installers returned the following day to put trim on around the two patio doors to cover the excessive opening at the top of the door. A glass type or a coating on the glass to assist in reducing heat induction was not suggested but would have been helpful in providing the cooling/heating effect I was looking for in having the thermal glass windows installed.

They were very prompt at coming out, taking our order and measuring windows. Did a good job because they fit right in and it was all cleaned up and they were only here about 2 hours. They look really nice from the outside and work real well.Good Job!!!!

Brian ( The Owner ) was exceptional to work with and under cut all previous quotes that I had from Costco, Arcadia Windows and Home Depot by more than a thousand dollars. The only company that followed up after their initial bid was Costco with a online questionnaire as to why I didn't go with them. It seemed to me that if they know you will be getting a bid from Wholesale windows they know they will be undercut. Wholesale windows was on time and did exactly what they said they were going to do with a great product. The installers were professional and very friendly. Dog friendly too! They were careful to keep all the gates closed and paid attention to the dogs so they wouldn't get out or get in any broken glass. They had it all knocked out in one day and worked into the night until the job was done. The windows look terrific and cut out all traffic noise ( I live on a busy street ). They also worked on a Sunday which worked out great for me. I will definitely recommend them to anyone else and have.

They were so neat, when they left you couldn't even tell new windows were put in. They were so professional. It looks like these windows were put in with the house. They were very courteous, about not getting in our way. They gave us all the information regarding the windows and installation before they started the work.

One of the owners (Brian) came out on a Sunday to measure and talk through the estimate. He was very friendly and open about the choices, and was able to process the order all within the same visit. A second person (Larry) came out to verify the measurements. Once the order was turned in, it took about 4 weeks for the windows to ship. They called and set up a date for the install, and completed all of the work in a single day. Overall, very happy with the results and process.

The installation was done quickly (little more than half a day), with litllte intrusion, and great clean-up.

Call this company first and last. Brian was straightforward and honest. They beat all 4 of my previous estimates and the 2 guys that installed the doors were professional and knew what they were doing. Spray foamed all the gaps and did a great job of caulking and cleaning up. This company is going do all my windows next. No question. Great experience!

They were hundreds less than my other bids and they allowed me to email pics to do the initial estimate so we could speed up the process. They ended up fixing my shower for LESS than they quoted which was amazing. They were all sooo very nice every time I called. I would for sure use them again and refer them to friends.

The guys are right here now and doing pretty good job, they came right on time. They have good products, knowledgeable, honest, and they were more flexible than I am.

They were very good. I worked with one of the co-owners, Brian. They did a very, very good job. They were prompt and they pointed out possible areas of concern. They did a great job on the details and the follow up. It was good service overall with Brian and the company. Brian actually referred the guy that did the installation; it wasn't one of their employees. The price was very competitive. I absolutely plan on using them again.

Although I did not have work done by this company, I thought it necessary to report my experience with them. I called for an estimate to have a large window blocked in. I made an appointment with a very nice lady who scheduled me for 2:00 the next day. I received a phone call from someone named Brian a few hours before the appointment. He said I should consider a certain type of energy efficient window and asked for measurements. I told Brian that I was under the impression that he would take measurements when he came to my house. He reponded that he would get in touch with me after he finished an apointment he was on his way to. I never received a phone call back and Brian never showed up at my house. I called Wholesale Windows and Doors and Brian told me I was supposed to have given him measurements. I was disgusted with the service and his attitude and ended the conversation. When I wait at home for someone to show up, I at least expect a phone call. I will not be doing business with them.

They were fast. They were out and clean and done. The job went quite well. Their price was good. It was $3000 or $4000 less than two other stores. They did exactly what they said they were going to do, and did it on time. They also cleaned up after themselves and didn't leave any mess. Everything was rock solid. I would recommend them.