Tribal Waters LLC

They are horrible communicators, take no responsibility for shotty work or damage to your property, and their customer service is horrendous!!! STAY AWAY FROM THIS COMPANY!!

Absolute nightmare.

Great ideas---poor execution ever! Worst experience ever-sloppy work, they hired other companies to perform work and didn't guarantee that work. Issue after issue. Just about anything they do, required them coming back to fix mistakes that were made. Took no ownership of any mistakes. Highly unorganized. Crew was late and sloppy. Never took remaining trash that was left. Worst experience ever!

Our experience started off positive with Tribal Waters, they responded quickly to our inquiry, very friendly. We take responsibility for the poor experience we eventually encountered and recommend the next customer's learn from our mistakes. Here are some tips.... 1) Make sure all expected work is detailed in the original quote note: we verbally discussed plans & assumed it was in the original quote, but were charged later in the project 2) Examples of items to include in the quote -Tile budget -How many rows of tile do you want installed? -Do you expect stucco to be painted? - Yard clean up We did agree to some additional charges (because I added one more row of tiles) but when I received the charge it stated some additional work was added, when I inquired to understand the details I was accused of 'not trusting' the company. I believe it's my consumer right to understand the details of the charge, but at that point we just wanted the job done. We were also asked to pay in full before the job was completed, we have never had this request before so when we challenged it we again were accused of 'not trusting' the company....again, we paid it early to just get the job finished. I had planned to hire the company for two additional small jobs, but after this experience we have decided to use other suppliers. I didn't pay enough attention to other reviews before we hired this company.....I wish that I had.....another lesson learned.

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We called to have them come out to give an estimate. We received a call back to schedule. They took all of our info and gave us a date and time frame. No one came and no call was received to notify us that the appointment could not be met. Days later we received a call from the office and they were oblivious that no one showed. It seems that communication and scheduling are off.

He didn't listen to what we wanted. We wanted a fence and said so many times. He didn't like fences so it was right out. I said I wanted to remove concrete from our patio for a better flow to the pool, and he wouldn't listen to that. Whenever I asked about price, he would just say "Under a million dollars" and laugh. I felt that knowing the range in which we were talking was a fair and relevant question. And it was with other builders. Just not Tribal. He said he'd give us something in our available space. He said he'd give us a drawing in 2 days. I called in 3 days and he said he hadn't done it yet, but he'd get it to me that evening. Which he did. I emailed back some questions and thoughts and never heard from him again. They completely blew me off. We ended up going with Rondo Pools. I can't recommend them high enough. They listened to us. They made us feel like they actually wanted our business. Communication has been nothing but clean and clear since day one. The price was perfect. The product and baseline is very comparable to builders like Thunderbird, who were also wonderful. We just happened to go with Rondo. Save your time and start with them. At least then you'll have a bar set high and reasonable.

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We are still in the process but everything is going well at this point in time.

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This was the worst experience we've ever had with a contractor. I have about 8 pages of notes documenting our interactions with this provider, but I have summarized the major issues below. 1) The length of time it took to complete the work was much longer than we were lead to belive it would be. We signed the contract in the middle of March 2013. They began filling the pool on August 31 and we were still dealing with them to try and get things right in mid-October 2013 when we basically gave up. I don't believe there was anything significantly difficult about our pool - it is pretty straight forward without a lot of extra features and we didn't try to make any changes along the way. There was one two-week time period and one other weekend when we told them they could not have access to our yard, but those were the only delays on our part. 2) The workmanshp was very poor. The grout is already falling out and the deck is uneven. Pumps and so forth were incorrectly installed/set up. They had to come back and fix things several different times. They had even thrown stuff in the trash that we actually needed. 3) They had no respect for our time or our property. They damaged several items on our property through negligence and would leave without telling us something was damaged. The one time we did have them come back out and fix something, it ended up worse off than it was after they damaged it. There were several days when we were told someone would be out to do some work when nobody would arrive and other days when they would show up without any warning. I know it was an and quot;inconvenienceand quot; to them that we asked for notification before somebody needed in our backyard because we keep the gate locked. We have very legitimate reasons for this (including an attempted break-in) and we explained it to them, but apparently that just didn't matter. All we asked was somebody give us some notice - even an hour would have been enough on most occasions - so we could make sure the gate was unlocked for them. We also would have appreciated calls to let us know when they weren't going to make it. 4) We found them to be unprofessional. We requested a meeting with the owner and never heard back although we were told a couple of different times he would be in touch with us. After we requested the meeting with the owner, a and quot;quality controland quot; person was sent to our house (another forgotten appointment that had to be re-scheduled) and he spent hardly any time there and basically blew off most of our concerns. We ended up with a check for $150 to compensate us for one of the most minor issues we had raised. I could go on and on and we are still debating contacting AROC. The only bright spots were the ladies in the office and I'm sure they were sick of hearing from me. The sad thing is, they cost themselves future business from us. We have a 1/2 acre lot and our whole backyard needs to be finished - landscaping, built-in grill, etc. Had they done a decent job on the pool, we would have contracted with them to work on the other stuff as well. There is no way we would use them now, we don't want them anywhere near our property again.

It took nearly a year to finish our pool. We had to file a complaint with the registrar of contractors to get them to finish our pool. I do not recommend them.

Salesperson, Cully was very helpful start to finish, from giving us bids on interior finishes (plaster, pebble tec, pebble sheen), to cap and water line tile selection and was always available by phone with any questions or concerns we had. Jesse and crew began demolition of old plaster, cap/water line tile on January 20th and were finished with new interior on February 3rd. New pool equipment and light in place as well. Following week, Les their pool technician, came out and programmed Easy Touch panel to control pump, light, and sheer descents. Everyone at Tribal Waters, from sales person (Cully), to demo/plaster/tile crew (Jesse and team), plumbers, electricians, and pool technician (Les) did a great job. Would highly recommend them to anyone considering a pool remodel.

We did not go with them. The person who came to the house talked to us. He tried to get a feel of what we wanted. He gave us various options and explained how each of these options would affect the look of the backyard. He spent a lot of time with us actually trying to feel us and trying to help us out. He was going to come back with initial drawings that would give us an idea. He indicated the he was leaving the country for a while and the he would be in touch with us when he came back. He never did and we decided not to pursue that. He was very personable. They were not high pressured. They really worked with us trying to find what we were looking for. The quote was for $25,000. It involved a complete rework of the pool, complete re landscaping in the backyard and re building a back patio. So we felt that the quote was perfectly okay with all the work that we were looking at getting done. It was a good experience. We actually decided to do different work. We had a bunch of things that we were looking at doing. We decided to go to different companies to do the pool and instead of doing the patio and landscaping we thought of having a new job done; a new air conditioning unit and things like that. The initial responsiveness was great. We called them up. We have friends who used them to design a backyard and house. They had a wonderful experience with them. Professionally, he should have got in touch with us after he returned or have somebody else get back in touch with us. We will use him in the future.

I was very happy with the finished results. They were always right on time to do the job. They never left a mess at the end of the day and always worked very efficiently with their time. It took about a week and a half for everything to be done and we thought it would take 2 or 3 weeks.