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The Unpackers

Home and Garage Organization, Moving Companies, Closets,

About us

The Unpackers are a group of Professional Organizers who work as a team to unpack and organize your home completely, the day after the movers deliver your furniture and boxes. We organize and put away the contents of 12 to 15 boxes for only $240. We are able to give a very close estimate of the time involved to complete your home when you provide us with the number of boxes you would like unpacked. Rate as of 1-1-15 $240 minimum.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

Unpack & Organize - Homes. Garage Clean Out.

Services we don't offer

Boxes - Packing & Loading.

Amenities

Free Estimates
Yes
Senior Discount

ask for details

Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.931 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 31 reviews

Bruce O.
05/2016
5.0
moving companies, home & garage organization
  + 0 more
unknown
Description of Work: I made a last minute booking which they fulfilled. I guess because it was at the last moment, the owner went to this job. And I then had to cancel it after they arrived. |They were very professional and on time. I'd use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alicia U.
05/2016
5.0
moving companies
  + -1 more
Valerie and Laura came in and moved at lightning speed to group like items with like and reduce the visual clutter. They took everything out of boxes and helped me determine the best place to store it. They did more work in the hours they were here then I could have done in two months! Initially, I was embarrassed that I had to call them and ask for help. Now, I'm just so happy I did.
Description of Work: Valerie helped to finish unpacking and helping me organize my house after my move. I had been working on it for about two weeks by myself, but progress was painfully slow. My husband was frustrated looking at the mess and suggested we get some help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Dianne and Dennis O.
03/2016
5.0
moving companies, home & garage organization
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kay L.
01/2016
5.0
home & garage organization
  + -1 more
unknown
Description of Work: Unpacked, organized, and put away moving boxes contents. Also broke down many boxes and put in garage. Excellent workers. Speedy and made short work of a move-in.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ruth A.
07/2015
5.0
home & garage organization
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Rita B.
05/2015
5.0
home & garage organization
  + -1 more
Valerie knows exactly where your stuff should go for the best flow of your kitchen. She did this all in a couple of hours. Valerie is very professional and respectful of your items and has great suggestions. We found many pantry items that were expired. Also, many cabinet items went to charity - old dishes and plastic containers & glassware that hadn't been used in years. I was very impress with the whole process and had never used a professional organizer before. Thanks
Description of Work: Valerie organized my pantry which was in great need after 12 years of chaos!. She also organized my kitchen cabinets and drawers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carol B.
02/2014
5.0
moving companies
  + -1 more
Valerie and Jennifer came on time and did a wonderful job. They came up with storage solutions I would not have thought of. My move was stressful and the Unpackers helped immensely.
Description of Work: Unpacked a large number of boxes after my move, and sorted posessions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy B.
01/2014
5.0
home & garage organization
  + -1 more
I would hire them again in a heartbeat. She worked quickly and efficiently. She was also full of recommendation for future organizing projects and products available to help. I really appreciate this service!
Description of Work: She organized my closet or me. It was a total disaster to start with, but it's beautiful now!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Raina S.
12/2013
5.0
home & garage organization
  + -1 more
Valerie was called at the last minute due to my desperation needing help moving my 91 year old Mother from a two bedroom Condo into a small one bedroom apartment. Both my Mother and I were worn out before Valerie got there. Lucky for us another of Valerie's clients changed her appointment. All three of us went through items, separating those to keep and those to donate. Valerie came on time at 9:00 a.m. and left us at 1:30 p.m. with an apartment that my Mother could walk around in and feel like she had an organized new home. We had some laughs and she was helpful in reminding us to stop and eat and at least drink some water. We got so involved with opening up boxes and trying to figure out what to keep. Valerie helped us keep up a good attitude, that we can get all of it accomplished. She took out the empty boxes and made sure all was cleaned up before she left. I will use her again. She is a breath of fresh air.
Description of Work: Valerie came to our rescue and helped sort out boxes of clothing, kitchen cabinet items, living room decorations, dining room furniture, bedroom closets and dressers, bathroom cabinets, hall closet and laundry room. Also the porch storage room. This was a huge project and it could not have gone smoother.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lorna O.
12/2013
1.0
home & garage organization
  + -1 more
They do not return phone calls right away. When you mention their pricing, they become indignant, and advise that for what they do, no one else will do it cheaper, they are the lowest in the. "Valley " ... Their prices are industry wide, they've done research with others who do the same work, and they are members if some national organization who advises them what to charge..... Really? All I wanted was to have my garage organized. They never came out!
Description of Work: Way too expensive for what they do and they charge a travel fee !

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$120

Response from The Unpackers
As a small business owner/operator I was distressed to read this poor review by [removed member name]. Because we have no record of a call from [removed member name], I must assume the call was answered while in the field. Although we are willing to return calls on weekends, it would not be unusual on a busy UNpacking weekend to return calls on a Monday, during office hours. Our hourly fee does not match the dollar amount [removed member name] says she was quoted. We are unable to give an accurate estimate over the phone, which is why we do On Site evaluations. [removed member name] did not want an estimate based on our hourly fee. I regularly encourage our clients to "shop around" for a better deal, I am very aware we are not the least expensive. Because we are members of the National Association of Professional Organizers I am very educated regarding what our competitors charge. Some charge less, Many charge more. I would never say that "NAPO" influences what we charge. We are all Independent contractors. I like to make our clients aware of Bonding and Insurance issues, along with an special training for "Organizing". As in any business, when demand exceeds supply, the price may go up. We have been very blessed to stay profitable in this economy. I am very sorry [removed member name] found it necessary to write this review, and assume she found another great Organizer to help in her garage.

Jonas W.
11/2013
5.0
moving companies, home & garage organization
  + 0 more
It was good service; it was an interesting service and we appreciated it. They did not ask where we wanted things just put them where they thought they should go and now I am going to have to move a few things.
Description of Work: They unpacked all of our stuff; 2 people 4 hours each.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

Carol N.
11/2013
5.0
home & garage organization
  + -1 more
N/A
Description of Work: I used The Unpackers

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert A.
10/2013
3.0
home & garage organization
  + -1 more
Eh - nothing great to report. A solid C. Not worth the money paid. We found ourselves reorganizing the same drawers, cabinets.
Description of Work: Unpacked some boxes, tried to organize drawers and some cabinets in kitchen.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$200

Jane D.
07/2013
5.0
closet systems, home & garage organization
  + 0 more
She came in. I described my ultimate goal. She immediately started working and made many suggestions for a better way to organize. She had great suggestions on how to help improve my method/s of storage and organization.
Description of Work: It was a great experience. Several rooms, closets got organized much better. She is very thorough, efficient and left "me" with a feeling of accomplishment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael K.
05/2013
5.0
home & garage organization
  + -1 more
We moved into a larger home last year but even though we reduced our "clutter", we never quite got organized. The lady that helped us was full of excellent ideas for storing and arranging our stuff and really helped to get us out of our "analysis paralysis". We wish we could keep her!
Description of Work: Advice with organization and storage in our new home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Angie H.
03/2013
5.0
home & garage organization
  + -1 more
My experience with them was good, and I would use them again in the future.
Description of Work: The Unpackers helped me organize the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Raina S.
11/2012
5.0
home & garage organization
  + -1 more
Valerie Cantrell was eager to speak with us about our needs. She is very detailed, wanting to know what we needed done and what we expected. She was quick to return calls or emails. She is honest and communicated clearly what she would do and how she would make our home look and feel better before she left. We asked her to come in to our small condo and help us organize the small space we had for a bedroom and a few closets. Before she came she suggested we get large and small boxes to put items in as we started going through our "stuff". Valerie came on time and called to alert us she was on her way. From the moment she came into our house she made us feel at ease. She asked what we really wanted to work on and how willing we were to let go of items she would find. We always had the choice to say no. Valerie wanted us to accept our choices and she was quick to move on to the next item to say, "Stay or Go". The more we said those words, the faster we went through clothes, hats, shoes, jewelry, electronics, pictures and art supplies. As a husband and wife we had fun saying to each other, "Out, gone, or your are not using it, so get rid of it. It is just Stuff. Lets give it to someone else that will put it to use tomorrow. Our empty boxes got filled and we needed more. Valerie has a wealth of information as to stores to purchase better storage containers. Ones to hang, ones to slide under the bed, and some for drawers. Valerie had suggestions for art and school supplies to be donated to teachers for students. There are consignment stores for new and gently used items from your home also. We laughed alot and she just kept encouraging us to "lighten up or load". Lesson of the day, be happy with the small gifts life brings.
Description of Work: We could not have ever had a more experienced and passtionate person to help us with household organization. Valerie Cantrell made us feel at ease with opening up our home. She never felt like a stranger. The first day we put in a request to have her contact us via email, she was prompt and very professtional. On the date we set up she called to confirm and was on time and energetic to get started. We worked on our bedroom storage and closets. With her positive, can do attitude, we put many items in boxes for donations. We will tell everyone how much of a relief it was to have more organization and how nice it is to look into a room or a closet and find everything at a glance. Not digging through piles of "stuff". It still feels great today as we look around and smile. We never needed those things hidden away for all those years. Use it or pass it on to someone that can.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Jane M S.
11/2012
5.0
home & garage organization
  + -1 more
Valerie came in and helped me organize my craft room which was an overwhelming mess of fabric and other crafts. The first thing she did was point out some very wasted space in a closet that I could not imagine going through. With her help, I managed to sort the pile into smaller ones - goodwill, rubbish and keep. I now have a closet full of bins with organized fabric, office supplies and other craft items. Valerie helped me by guiding me along the way with good questions that kept me motivated and moving. While going through various bags, Valerie found my wedding ring which I had stored away 5 years ago and forgot all about! When she left, she left me clear instructions on how to continue organizing and how to keep organized in the future. Valerie was professional, had the ability to communicate her suggestions in a clear manner without being critical or making me feel embarrassed. I am not sure I can say enough good things about the total experience.
Description of Work: Emptying closets and bookshelves; sorting into 3 piles - goodwill, rubbish and keep; sorting and re-storing fabric and other items into bins in an organized manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Linda W.
11/2012
5.0
home & garage organization
  + -1 more
Great organizer. Just a little pricey once you use up the Angie's deal. ;)
Description of Work: The package offered on Angie's list was a good deal. I needed more time, however, and it was rather expensive. My garage started to get organized, but there was too much left too do.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia M.
10/2012
5.0
moving companies, home & garage organization
  + 0 more
We recently moved into a home that required a complete kitchen remodel. We have been living out of boxes for two months. I contacted Valerie after reading other reviews here on Angie's List. She and one of her crew came to my house on time and in 4 hours had completely unpacked and organized my kitchen. I have a large amount of china and crystal and they took care of everything. I have no problems finding anything. I highly recommend Valerie.
Description of Work: Valerie and one of her crew came to help me unpack and organize my kitchen after a remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

ALEYNE L.
10/2012
5.0
home & garage organization
  + -1 more
It went very smoothly!! Valerie arrived promptly and after asking my priorities went right to work. I was very impressed that as she worked she would give me tips for future reference, on how my belongings should be packed or stored properly. She was friendly, informative, focused & very professional. I will definitely use Unpackers for my next organization project.
Description of Work: I saw this Angie's List Hot Deal for 3 hours of this service, and I signed up right away! I enlisted Unpackers to help me unpack after an out of state move and complete renovation of the house I purchased. Valerie was a miracle worker!! She asked for my priorities, helped me move labeled boxes into the rooms they belonged in, and then set about emptying boxes, shelving books and organizing the flotsam & jetsom. She broke down all the moving boxes and put them out to be recycled. In general she created order from the disorder that was overwhelming me. I am absolutely thrilled with the service I received!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Kim B.
09/2012
5.0
closet systems, moving companies, home & garage organization
  + 1 more
Absolutely incredible experience. They got 4000 square feet of home unpacked, organized, and beautiful in just under 8 hours. Very, very highly recommended. Thanks, ladies!!!
Description of Work: Great experience- our movers did the packing, The Unpackers did the unpacking!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Shanna B.
04/2012
5.0
closet systems, moving companies, home & garage organization
  + 1 more
Valerie and the Unpackers are amazing. I was completely overwhelmed moving across country into our house while taking care of two kids under three. After searching the internet, I found out about the Unpackers (there is also an article in the AZ Republic about them). I called, and they were there the next day. They work HARD, and they are FAST. They unpacked boxes and broke them down, organized everything coming out of the boxes, and made suggestions for future unpacking and organizing. This isn't a simple unpack-and-set-it-on-a-counter service. Valerie and her team unpacked and placed things where they go better than I would have done. The closets are color-coded and organized. The kitchen is efficient. Valerie will also pick up organization materials you may need: bookshelves, plastic bins, shoe racks, lazy susans, etc. She helped me completely rethink how to organize the new house, and then she accomplished it for me. This truly was money well spent, because not only did she take over a completely overwhelming task, but she accomplished it in a manner much better than I ever could have achieved.
Description of Work: Unpacking of moving boxes, organization of kitchen, organization of closets, organization of rooms in home, breaking down moving boxes, purchasing organizing materials

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Katie W.
07/2011
5.0
home & garage organization
  + -1 more
I moved to my new home the end of May...unfortunately while the renovations were still going on. In doing so, I had other matters to attend to other than unpacking. The day before I was supposed to return to work I realized that I desperately needed help in that area. After locating The Unpackers on Angie's List, I called Valerie Cantell, the owner, and told her my predicament. She was most responsive and immediately found a professional organizer, Cynthia Peden, to assist me that afternoon. Cynthia was just what I needed...she was extremely professional, calm in her approach and sized up the situation very quickly. With my input, she developed a plan and room by room made tremendous progress in a few short hours. It was a tremendous relief to have someone so proficient in organization helping me settle in. In addition, she was personable and kind which made it even more of a wonderful experience. The money for this service was well spent and in the future I will use them again.... I can't thank Valerie enough for responding so readily to my needs. Again, I have such favorable feelings about my interaction with Cynthia...she is an exceptional person. I highly recommend her to anyone in need of excellent organizational skills since I know firsthand the positive contribution she can make to your home (or office for that matter). In additon, Cynthia and Valerie shared some valuable resources with me, such as Rubbish Works and Classy Closets. Both are on Angie's List and provided excellent services. Lastly, Valerie also put me in touch with a housecleaning service (Sue Bowen) who was exceptional. All in all, by making that one call to the Unpackers, there were many positive outcomes as a result. Many thanks....
Description of Work: Unpacking of household goods including organization and setup of kitchen, study and bedrooms to promote efficiency and convenience for the user.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Randy M.
03/2008
4.0
home & garage organization
  + -1 more
They were very reliable and flexible and worked extremely hard.
Description of Work: I had the unpackers help me with a few organizational projects around the house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600
    • 1(current)
    • 2

Contact information

2219 E Catalina Dr, Phoenix, AZ 85016

www.theunpackers.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home and Garage Organization,
Moving Companies,
Closets,
Interior Design and Decorating

FAQ

The Unpackers is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

The Unpackers accepts the following forms of payment: Check
Yes, The Unpackers offers free project estimates.
Yes, The Unpackers offers eco-friendly accreditations.
No, The Unpackers does not offer a senior discount.
Yes, The Unpackers offers emergency services.
No, The Unpackers does not offer warranties.
The Unpackers offers the following services: Unpack & Organize - Homes. Garage Clean Out.
Boxes - Packing & Loading.

Contact information

2219 E Catalina Dr, Phoenix, AZ 85016

www.theunpackers.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM