Swimming Pool Service & Repair

Excellent. Good timely work and clear ongoing communications. Very responsive to all requests.

Everything was excellent but I should have asked how long it takes i.e. it takes a while to muster all the different skill forces to make it happen.

Great company that has been around a long time. Very responsive. They will fix everything and do good work. They are pricey but sometimes you get what you pay for and I think they are worth it. I've used them on and off for years.

Very groovy

That went well. I’ve used them a couple of times. The experience was very good. They were very good and their price was competitive.

About 10 years ago, I hired this company after my pool was vandalized to the tune of $10,000 worth of damage. They did a superb job of removing the three gallons of used motor oil that had been thrown over the back wall, replastering the pool, and replacing the equipment. Thinking that all they did was major repair work, since then I've used Leslie's for routine chores like cleaning out the DE filter. Recently, I had an unfortunate experience with Leslie's that caused me to decide never to use Leslie's service again. I called another company for a recent DE filter cleaning; after that outfit's serviceman was done, the filter, which optimally runs at 10 to 12 psi, was running at 20 psi. Their guy, apparently thinking old ladies are ipso facto stupid ladies, told me the filter was supposed to run at 20 psi. So, I called Swimming Pool Service and Repair and asked if they would kindly send someone to look at the equipment and see if it was running adequately...or what. For the cost of a service call, their guy came over and checked everything out. While he was here, I described my misadventure with Leslie's, in which their sales/service guy tried to maneuver me into buying a $1500 pump that was not needed, and I asked him what, really, is the law about the required replacement of single-cycle pool pumps, since I didn't get an explanation that made sense out of the second service company, either. He, interestingly, had been trained on the specifics of this law, and so could explain that minor repairs, such as the one mine had needed, were legal and could be done by pool technicians, but that the pump had to be replaced if the motor failed. Hallellujah! A straight story. Many years ago, when I was a journalist, I did a little investigative piece on the practices of local pool service companies. I happened to have a friend who worked in a pool store. He tested the water in my backyard pool and explained exactly what the chemistry was and what maintenance it needed at that time. I then took samples of water to every pool company in town. The only one that produced a report that jibed with the one I knew to be accurate was Swimming Pool Service and Repair. Still honest after all these years!

They have always been prompt and professional with appointments , work and billing. The analysis of the problem was difficult - focused on the challenge, implemented plan to fix and took to task. They had to add in sub contractors - excellent work at fixing leak and repair of tile. I have had experience with a moderate amount of other pool companies - because of their knowledge, and professionalism i will not use anyone else

I purchased a house in December of 2012 that had a 11,000 gallon damaged pool. I need new tiles, pool re-surfaced, heater repaired and spa wall replaced. I went out for four estimates before I made an offer on the house. Two firms told me all I needed was patch work,all new pumps and controllers. Swimming Pool and repair were the most knowledgeable and had come to me highly recommended. They do work all over the USA fixing others bad work. I would call them pool doctors. My pool had a cracked spa wall and the chemistry was not kept up properly from the prior owners which etched the tile grout and lifted the old 3M pool finish. The pool had been repaired by another firm before I moved in. They re-glued the missing tiles with silicone, patched the crack spa wall, replaced the DE filter, replaced the spa pump under home warranty and the timer on the main pool pump. The rest of the house was in great condition but the pool was a mess. Swimming Pool Service and another firm caught all the issues on the pool before I purchased the house so after I bought the house I got three new bids. Swimming Pool Service was not the lowest price but provided the best options. Their detail work on the tile was excellent. They rebuilt the spa wall with metal rods and cut out the cracked cement decking and resurfaced it to match the existing deck. Not only did they fix the heater that two firms said needed to be replaced they also changed out my main pump motor with an AFD and replaced the impeller instead of replacing the complete assembly like three others told me. After the pool was refilled they spent time to go over all the repairs in detail and came back after the bill was paid to patch up a minor flaw I missed.

Light was replaced. O-ring was replaced by owner. In floor cleaner head cleaed. Over priced. Ask for rates!

Burt was professional, on time, and polite. He came out to my house to provide an estimate on pool refinishing and salt water conversion. He provided a thorough consultation without trying to up sell me. He answered all my questions and provided recommendations based on what I needed. I would recommend Swimming Pool Service and Repair.

Since relocating to the Valley, I have heavily relied on Angies List for my resources, to which our realtor is now recommending it to his customers. This company was our first bad experience. We had a swimming pool heater that was not working properly.It took this company 5 attempts to fix the heater and because they don't give you an exact time, my husband had to stay home and not go to the office 5 times. The company sent a technician that was not knowledgeable who replaced many parts that did not need to be replaced, charged us $1100 and left without the heater working. Finally, in the fifth attempt, the company gave up and said that they couldn't fix it. We had to replace the heater and pay another $1196. The same new heater costs approximately $1600 so we paid more than if we had purchased a new heater at the beginning and we had to stay home and not go to work five mornings. This was a bad experience and we are hoping that other Angie's list customers can avoid it.

Bad...bad..bad...

See above response.

They were excellent. I spent $500 on that work and they were very good. They were very responsive, friendly and knowledgeable.

I had dealt with this company several years ago (but didn't recall it), but as a result of Angie's list research, I wanted to work with them again. It was initially difficult for us get the company to come out for the estimate visit. I called the firm again, and a more prompt response was obtained. "Aaron" measured the pool, quoted the job, and provided a written estimate. The work was done professionally, Aaron worked to coordinate all of the subcontractors used, and did some of the work himself (on the pool filter). He was willing and able to answer all questions I had about the service, about maintaining the pool and my pool and spa equipment, and he suggested different run times for my pool and spa that would prevent some of the staining I'd had in the spa. All work was done 3-4 days from starting the work, and the results were good. Price is fair.

Had error message on spa heater and non-functioning pool light. I had tried to fix these items personally but could not figure out the problem. The company quickly figured out where the problem was, fixed the light that day and returned the next day with the heater part that was defective.

I am thrilled to FINALLY find a pool service and repair company that knows what they are doing, listens to the clients issues, tells you what they are doing and diagnoses the true problem, not just say the whole system needs replacement or break things so they can be paid to fix them. I have been through the ringer with scam artists and shady pool service companies and finding this company and Aaron has been a WONDERFUL experience. They try to save you money, not try to rip you off. I highly recommend them and will be using them again!

Called on Monday morning and was told I was scheduled for Tuesday. No one called on Tuesday. Wednesday someone left a message telling me to call back and reschedule. On Thursday, the repair moat called and came within 15 minutes. He quickly repaired the problem.

The experience was good overall. The contractor was very good at communicating and completed the work as agreed.

This was an excellent experience. The company responded more quickly than expected and the gentleman who appeared was very knowledgeable and personable. Work proceeded as promised, and the company went out of their way to keep us informed at every stage of the project. We had struggled for four months with another company to get our problem fixed. This company clearly had the experience and personnel to get the job done and all four staff we met or talked to were very patient, helpful and a pleasure to work with.

My lawyers believed I was at substantial risk from a dangerous thug and urged me to immediately sell the house and move. To accommodate this concern (since I couldn't put the house on the market with a puddle of motor oil in the backyard), Swimming Pool Service and Repair moved my job to the top of it's list, speeding the repair along by several weeks. They were extremely helpful during a very difficult time. Ultimately, I could not afford to take the large financial loss that moving would have entailed, and so I'm still in the house. The pool job proved to be excellent. Everything works perfectly, and the self-cleaning system the company installed is a vast improvement over the one that was here when I bought the house. In a strange way, because my insurance covered most of the costs, I actually came out on top, with a practically new pool. Swimming Pool Service and Repairs first-rate service went a long way toward accomplishing that.

VERY EFFICIENT, EFFECTIVE AND TOOK THE TIME TO EXPLAIN WHAT THEY WERE DOING. HAVE USED THEM MANY TIMES.

WE'VE USED THIS COMPANY FOR MANY YEARS AND HAVE ALWAYS BEEN SATISIFED WITH THE WORK PERFORMED.