Solar Safe Pool Covers

Wish I could give them 0 stars. Complete sham job. Asked for something that was fully retractable and the "sales person" Tom advised that obsoletely can be done. They even showed a video of it being retracted. After receiving the install, and going through the walk through, I was told that what I received was not retractable at all. They dont make it anymore. Spoke with a manager who told me that was a "misunderstanding" and that there is nothing that could be done. He told me that I would get a call back from owner within 30 minutes. Fast forward a day later, the owner called and continued to say that I was lying and that there is no way that we were told that was retractable; manually or automatically. He did acknowledge that the video they show shows it being retractable, but they do not sell those. Bottom line is, please be very cautions when or if you use this company. They will misrepresent what they sell and will place the blame on you saying "its a misunderstanding". I literally paid $4,000 for a tarp and anchors that I could have gotten at Home Depot for under $1,500. Horrible company!

We needed a completely safe pool cover because we had grandchildren visiting and a pet that was sick and therefore a fall risk for the pool. And, we needed it fast! Solar Safe really knows their product. I was impressed by how they had continued to improve on the design and installation process based on their years of experience. The employees have been with the company a long time and it shows in their efficient and flawless work. They arrived on time, stitched the cover on-site and taught us how to remove and replace the cover. They were respectful, polite, efficient, and knowledgeable. The cover fits tightly against the pool's edge and over the 3 boulders that are a part of the pool’s edge, so it was clear that our grandchildren and dog would be safe. While it was not an inexpensive project, in this case, it was worth it for the peace of mind. The office team was also helpful, answered questions I had and followed up appropriately. For all these reasons, I can definitely recommend Solar Safe Pool Covers.

The two-man crew showed up on time the day the work was scheduled to occur. Both were quiet and professional as they worked. They completed the job on time (took over 5 hours to do) and had no mess left to clean up. The operation, care and maintenance considerations of the cover were well explained to us by the crew and answered all our questions. I expect the cover to last 8 to 10 years and pay for itself in electrical and water savings, as well as being the safest pool cover to own. It also will allow me to shut down the pool for long lengths of time, saving a lot of maintenance time for me.

The whole thing took about 4 hours. It looks exactly what I was expecting. I wish it was a little more affordable, but now I do not have to worry about my kid.

Very good.

Very responsive

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