Shelby Pools

This company is very unreliable, they operate out of their home and Fred Shelby's wife Barbara is who takes the calls, answers the phone with "Hello" (no identification of the company name). Long story short we waited over one month for this service to be done , we were contstantly stalled, several phone calls were made to follow up on what was taking so long several excuses were given. We were told they had no control over the delivery of the part from the 3rd party when infact we knew the part was available in one days time at most pool suppliers. They would not return one phone call that we placed, giving excuses like "we were not home so we couldn't return phone calls.... ". (so you mean say you are a comany in business since 2005 and you can not return a phone call to one of your clients because you were not home?)..... They promply cashed the check for the service fee and that was their only goal (to cash a service fee check) and move on. I have never encounterd a service provider like this, would never use them again and would not recommend them to anyone for anything. We had to get our insurance comany involved in this issue, and thus they will no longer be one of the companies that our insurance company uses. Another comany was called in and the spa was repaired in 4 business days and installed to our satisfaction. Fred Shelby Pools is a joke with an FFFF Rating....!!!!