RELIABLE CHIMNEY SWEEP

I called, leaving a voiced mail, needing two chimneys cleaned, right away. No callback, so I called again, two days later. No callback, again. I called a third time, giving them till the end of the day to respond. No response. There was no outgoing message on their voice mail, saying they were not available, etc.

They couldn't replace the damper, they added a kind of thing that has a chain hanging down the chimney where I can get it. The guy touched up the bricks a little bit and replaced the decorative screen with glass doors.

Lou answered when I called, gave me the price right away, and scheduled an appointment for two days later. He arrived on time. After putting down floor-protector mats, he began the cleaning process. He thoroughly discussed his findings with us and was on his way in about 45 minutes.

Excellent. He was quick and very efficient. Our fireplace is very old and was very dirty and he gave me an update on the condition of my chimney.

A+! He was punctual, informative, covered the area where he worked and left the area spotless. Our damper has never worked, but we didn't bring this up to Lou. On his own, he noticed it and told us that mortar was dropped on the damper when the chimney was built (in 1952) and stuck to the damper and that's why it didn't work. Who knew?! Although we didn't ask him to, he tried to remove some of the mortar to see if he could get the damper working He went over and above what he was hired to do, but did not charge us any more than his original phone quote for chimney cleaning. Additionally, he used a spray cleaner to clean the soot off our white painted bricks around fireplace. It worked so well that I asked him for the product name so I could buy some. When we paid him what he had quoted, he gave us, free of charge, the bottle of spray. We appreciated the energy/safety tips he provided, but he didn't "push" or "hard sell" us. We'd hire him again.

Wow! I called because the damper had malfunctioned in the home I'm renting. The representative (I unfortunately didn't get his name), asked me to describe the problem. When I did, he recognized the problem and told me exactly how to fix it myself. He then stayed on the phone for 20 minutes and guided me through the process. He then offered to come out on a Saturday if I needed to call him for the repair. Amazing!

I thought they were very informative about their job. They cleaned it very well and explained everything. The worker also showed up on time to the appointment. The price was very good too. I did call around for different pricing and they were the best.

unknown

THEY DID A GOOD JOB. THEY CLEANED UP VERY WELL AFTER THEMSELVES.