Queen of Maids

I happened to come to our unit unexpectedly and discovered that they had not cleaned at all - in fact the crew just hung out in our house and took a nap on the sofa and charged us for the services. They charged me 101.00 to not clean. Thankfully they refunded me when I complained. Perhaps they do a great job when they know you are home, they know we live out of state - and did the worst job ever. It's unfortunate you can't trust people who are supposedly professionals..

They did a outstanding job! Came right on schedule as soon as the movers were out! Cleaned my home spick n span! I have scheduled for them to come out on a regular basis at my new home! Thank you!

First thing, they did not showup on the time and I have to stress out the need to do it on time. Finally they came 2 hours late and did very high level cleaning and its not worth for $210. They did not clean baseboards, furniture, doors and glass doors and everything they said extra. Finally they also do lot of scraches my steel sink and they used very hard liquid to clean my stove nob and it completely changed the color... This is NOT worth of service

Margie and Raymond were excellent! They did a fantastic job cleaning and completing all the work on schedule.

The schedule was between 8:30-9. The cleaners arrived at around 9:45. I had 2 cleaners for 2 hours. All that was cleaned was my Master bath, the kids bathroom, & a half bath downstairs. I had used them before but I was home. They had done a great job. This time I wasn't home when they arrived, my teenagers were. Every other room was exactly how it was left except the bathrooms, the carpets weren't even vacuumed.

Queen of Maids sent Brenda over, and she did a MAGNIFICENT job. The place looked brand new. The windows and mirrors were brilliant, the stove and oven spotless, and the tubs and shower surrounds were sparkling.

If you go with Queen of Maids, ask for Brenda and Steven. They are both thorough and consistent. They get the job done efficiently and on-time. They are dependable and we've already had them clean our house 3 times and plan on continuing with their services.

I purchased the promotion for 2 cleaners for two hours for $125 and was very satisfied. They did a WONDERFUL job. They arrived a little early, which was not an issue for me. They went right to work. They were well organized and extremely pleasant. I've scheduled my second appointment with them for the following month with the same cleaning duo. I hope this will be a long lasting relationship, as finding people to are as effecient and thorough as they are is hard to find.

I purchased the promotion for 2 cleaners for two hours for $125 and was very satisfied. They did a WONDERFUL job. They arrived a little early, which was not an issue for me. They went right to work. They were well organized and extremely pleasant. I've scheduled my second appointment with them for the following month with the same cleaning duo. I hope this will be a long lasting relationship, as finding people to are as effecient and thorough as they are is hard to find.

two cleaners cam and got right to work.

Very well. The two ladies worked hard and knew what I wanted done in a short amount of time.

House looked great upon completion.

They could have cleaned a little better. The workers were fine.

Queen of Maids did a complete final clean of a house I was selling. The did all bathrooms, tile, travertine flooring, dusting, granite counter tops, etc. Their work was exceptional. The house sparkled when they'd finished. Their work was so good that I've retained them as my regular housecleaners at my new home. Their front office staff is very customer focused and accommodating. I recommend Queen of Maids without reservation for big, small or any housecleaning needs. They do a fantastic job.

Life happens. I understand that, but a company that excels makes sure to consider life is happening for their customer too. I had a cleaning scheduled for Friday. On Thursday I was contacted to reschedule it for later in the day to due to one of their workers having an injury. No problem. I could work with a 2:30PM appointment instead of an 11:30AM appointment, but this required juggling who would be home for the cleaning (customer service person was made aware of this). Family coming in that night at 5:30 you see. I was advised if they finished the prior job early, they might show up before 2:30. Sounds good. 2:30PM Friday - No one. 3:00PM - No one. No call. I called - I was advised they were 20-30 minutes out. 3:45PM - No one. No call. I realized at this point we're cutting into family plans. I had no choice but to cancel the cleaning. How could this have gone better? If on Thursday Queen of Maids was honest: "look, we're scheduled very tight, so we're not sure we can cover you and also let you meet your plans... we suggest you contact another service if you can." A+ customer service at that point would have been if they already had another service to suggest... you know, that old "life happens" thing? This isn't the first, and it won't be the last time that an injury or illness messes with a schedule. But unfortunately, none of that A+ service happened. I came out of this feeling like I was working for Queen of Maids, not that they were providing a service for sale to me. Not what I expected. Had to do a whirlwind cleaning myself before heading to the airport. Probably won't contact them again.

I can't home to a beautifully clean home. It was so nice to not have to stress about cleaning in preparation for my landlord's reinspection. My favorite thing was that my daughter's stuffed toy cat collection was lined up neatly on her bed. I did not expect the level of organization and cleaning I received and would definitely hire again.

Fine. I did have an incident that I worked out with the owner and it went fine. They were here January 6th. It cost $125.

They were okay. I think I used them twice and then I switched to another group. They weren't really responsive. I had to fit myself into their schedule. I wanted cleaning once a week and they only wanted to do it every other week because other people did every other week. That doesn't work for me. They said they would be there between this time and that time, and they never got there. They said they ran into things and problems at the last place. They were not too good with their responsiveness and being on time. They used water on the wood floors which stained one of the areas. I was not a really happy camper. They could have found a way to clean my house once a week. They could have used something besides water. I think they had a mop with water in it and they left the bucket on the wood floor which caused staining and it was right in the middle of a high traffic area. Now instead of looking good, it's got this dirty brown spot. Their timeliness wasn't really good. They weren't really on time per se. They were 45 minutes or 1 hour late. It didn't seem to be a big deal to them, but I don't sit all day waiting for them. I don't hire cleaning people to sit there and wait for. I went on and moved to another group. They were nice people and the guy that I worked with on the telephone was fabulous. He was very kind and responsive, it was just that they couldn't get me weekly maid service which I wanted. They didn't seem to be trained well enough to not leave a bucket of water on a wood floor. I wasn't happy. I have been happy with other maids. My last maid ended up with cancer so I had to scurry around to find somebody and those Queen of Maids wasn't a fit.

It was very positive. The two cleaners showed up on time and got right to work. I had a specific list of things for them to do: upstairs bathrooms, and a cleaning of the main floor and they worked the full two hours and the parts of the house that were cleaned were done well. After a chaotic week of moving in, it was nice to have the main floor cleaned and feel more put together. The front office was also very friendly and worked with me to reschedule when needed. I believe I was charged the $40 change fee because of changing so late but it was worth it to me to feel as though I got my money's worth on the deal. Both the front office and the cleaners were professional and polite to work with.

We paid $125.00 for 2 people to clean our home for 2 hours. It was frustrating that we could not schedule the cleaning to take place over the weekend so we had to settle for a Monday appointment at 11:30am. Both my wife and I work full time so we could not be there to supervise. We placed our order on Angie's List through a special coupon/ deal on January 31, 2015 and never heard from the company after that. My wife had to email the company to see what the problem was, and only after that we were able to schedule the service. They came today, 02/08/2016 and did average work. The cleaners did not call when they arrived nor did they call to let us know when they were leaving. The areas they did clean were done fairly well, but we expected more. We have had better service and value using other cleaning companies on Angie's List. The reality is, for $125 we expected more to be done, but our expectations were not met. *Update- . I would appreciate the company contacting the client. There was a miscommunication in the initial set-up but was resolved quickly. That was not the problem. The problem was that the actual service. We have had housecleaning services in the past and was looking for new company in the area. The company was given a priority list (I know not all would be done). Top priority was the bathrooms (garbage was not taken out- done with every cleaning service I have gotten) and there was a wrapper on the floor next to the garbage can in the bathrooms. I put away all personal items in the bathrooms and I also removed all rugs etc. for easy cleaning. The overall cleaning was average. I have always gotten a text or phone call from a company if I wasn't home to notify when they arrived and left. Also if I wasn't there, a list of items that was done was left. The details are lacking in this company. We did the Angie's List review first because this to me was the actual service we received and possible services that one will receive.

This was a big deal purchase. It went real good; they were on time, and did a really nice job.

They left early and it really bothered me.

I was very pleased with the work of these two ladies. I feel they did a great job!

One of the gals cleaned the bathrooms while the "helper" did the baseboards. It took the "helper" the entire 2 hours to do the baseboards. A job that I can do myself in an hour. I had asked them to do my floors. Only one of the gals did the floors. She went over them with a duster and then used a spray bottle and a dust type mop to mop her way out of the house. The carpeted areas were vacuumed with my own vacuum, which was fine. I was disappointed with the way the tiled floors were done. I was also disappointed with the amount of work they were able to complete in the allotted time. They didn't do a bad job, just didn't get much done. The main girl was very nice and professional. It was obvious that she had brought a sister or friend to help her and had to spend time telling her what and how to do things. Overall the job that was done was just ok. If both the girls were experienced I'm sure they would have been much faster and more efficient.

I was very happy with the work that was provided. I would use this company again and I recommend them. They took direction and provided good service.