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Queen of Maids

4.6(
421
)

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

... +4 more

About us

We have no hassle online booking at http://www.queenofmaids.com. Queen of Maids is locally owned and operated. The cleaning teams we work with specialize in move out cleanings, move in cleanings, spring cleanings, deep cleanings, after party cleanings, post-event cleanings, and recurring cleanings. Queen of Maids offers a 200% Satisfaction Guarantee that your cleaning team will do an awesome job cleaning your home! Each cleaning team is experienced, friendly, insured, and bonded. Instant online booking * 200% guarantee * Simple upfront pricing * Background checked cleaners.

Business highlights

13 years of trusted experience

Services we offer

Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.

Services we don't offer

Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6421 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
6%
2
3%
1
4%
Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Write a review
Showing 376-400 of 421 reviews
Evelyn G.
03/2015
5.0
house cleaning
  + -1 more
.
Description of Work: House Cleaning
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Beverly S.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Floors, bathroom, vacuum, carpet in 2 rooms. Would like to hv them again when I am able to pay for their services. They were there 2 hrs exactly. Husband and wife team
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
ANTHONY D.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Two ladies arrived promptly and performed an outstanding job vacuuming, cleaning surfaces and dusting.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Evelyn G.
03/2015
5.0
house cleaning
  + -1 more
.
Description of Work: House Cleaning
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$158
Ken L.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: 2 cleaners arrived on time, brought their own materials and cleaning supplies, did a very good job, and finished promptly. They made my day much easier.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Howard B.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: General Housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Julianna A.
02/2015
5.0
house cleaning
  + -1 more
They did a great job.
Description of Work: Clean my home
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Leah V.
01/2015
5.0
house cleaning
  + -1 more
Great job
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Thelma W.
01/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned a 2 bedroom condo, 1350 sq ft. I had to finish dusting after they left. Some spots were never touched. Also, had to wipe down the shower walls.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$99
Betty H.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Two ladies came and cleaned for 2 hours. They were very efficient and cleaned the kitchen very well,cleaned 3 bathrooms, vacuumed and mopped all floors. I am pleased with what they accomplished in two hours.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Molly H.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: The cleaning women are always punctual, and do a very thorough job of cleaning. I wish I could afford to have them come twice a month, but I am pleased with the work they do on the current schedule of once a month.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Laury R.
12/2014
5.0
house cleaning
  + -1 more
Great job!
Description of Work: Amazing service and amazing quality of work. There is no way that I my own quality was as good as what Margie provided. I am a big, big fan!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Dennis H.
12/2014
5.0
house cleaning
  + -1 more
.
Description of Work: They went through the house like two small tornadoes. It was spotless when they finished.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Patricia B.
12/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: The cleaning they did was satisfactory. However, they arrived 15 minutes late, and quit 15 minutes early, so for all intents and purposes, I was shorted an hour. They did not do dusting, nor move things on kitchen counters, but worked around them. The work they did was good on floors, and bathrooms...there just wasn't enough attention to kitchen and general dusting. I would have brought this to their attention, but I only looked at the upstairs before they left.
Rating CategoryRating out of 5
quality
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$159
Chuck G.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Mary Kay G.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: I hired them to clean monthly. They do the best job I have ever had from a cleaning service. Very proactive, so more of the deep cleaning things are already done without me even asking!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Tom S.
12/2014
3.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$160
Cathy G.
12/2014
1.0
house cleaning
  + -1 more
unknown
Description of Work: I had visitors coming in town and thought it would be easier to hire them than do everything myself since I had just had some construction done. I was embarrassed when company came at how dusty everything still was. Would not recommend or ever use them again.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
punctuality
5.0
$156
Response from Queen of Maids
During our follow up call with this customer, which we do with all new customers, she expressed that she was not happy about her cleaning, however, she was not able to provide us with specific details of what was not completed. In addition, this customer purchased a 3.0 hour cleaning, which was not enough time for the cleaning she wanted given the size and condition of the home. We always encourage customers to schedule and book enough time for their cleanings and if they insist that extra time will not be needed, we explain that some things in the home might not be completed if time runs out. During the follow up call with the customer, I offered to send a team back out at no additional cost that day to clean anything that might have been missed during the appointment; however the customer declined. I also offered to give the customer a free 2.0 hour cleaning at no additional charge for a day of her choice, however the customer declined again. We take quality seriously and strive for perfection. If a mistake is ever made or something is missed during a cleaning, we always work to resolve it to the customer’s complete satisfaction. We are never satisfied until our customers are happy.
Rebella K.
12/2014
5.0
house cleaning
  + -1 more
I don't have any complaints.
Description of Work: I purchased the Big Deal $109 for 4 Hours of Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro
$109
Keith N.
12/2014
5.0
house cleaning
  + -1 more
went well
Description of Work: clean
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Lauren F.
11/2014
5.0
house cleaning
  + -1 more
I'm outside of his service area.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$159
Michele C.
10/2014
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$109
joe W.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: 2 cleaners came to clean my house. Touched all areas i requested. Did a great job and within the allotted time.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Sandip S.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: 4 hrs of professional work for 2560 sq.ft house. Please with their work.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Zana B.
10/2014
3.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from Queen of Maids
This customer scheduled one cleaning in the beginning of September. After the service was completed the customer said that the cleaning was "Great!". We are currently trying to follow up with this customer to inquire about this rating, which conflicts with the great feedback they gave for their service two months ago. If this customer really was unhappy with their cleaning, they could have contacted us about their concerns by phone, email, or online chat. We take pride in offering the best customer service around, but it is impossible to resolve a customer's concerns if they do not contact us about those concerns. We stand by our 200% happiness guarantee and we will always put our customer's first.

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Ceiling Fans,
Ceramic Tile,
Window Cleaning,
Carpet Cleaning

FAQ

Queen of Maids is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Queen of Maids accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Queen of Maids offers free project estimates.
No, Queen of Maids does not offer eco-friendly accreditations.
No, Queen of Maids does not offer a senior discount.
No, Queen of Maids does not offer emergency services.
Yes, Queen of Maids offers warranties.
Queen of Maids offers the following services: Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.
Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed