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Queen of Maids

4.6(
421
)

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

... +4 more

About us

We have no hassle online booking at http://www.queenofmaids.com. Queen of Maids is locally owned and operated. The cleaning teams we work with specialize in move out cleanings, move in cleanings, spring cleanings, deep cleanings, after party cleanings, post-event cleanings, and recurring cleanings. Queen of Maids offers a 200% Satisfaction Guarantee that your cleaning team will do an awesome job cleaning your home! Each cleaning team is experienced, friendly, insured, and bonded. Instant online booking * 200% guarantee * Simple upfront pricing * Background checked cleaners.

Business highlights

12 years of trusted experience

Services we offer

Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.

Services we don't offer

Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6421 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
6%
2
3%
1
4%
Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Write a review
Showing 301-325 of 421 reviews
JOHN M.
11/2015
5.0
house cleaning
  + -1 more
very satisfied
Description of Work: cleaned house
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Donna M.
11/2015
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Mary C.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Very profesional and did a great job I received a follow up call after the service was completed to make sure everything went well. I will use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
PAM L.
11/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Michelle B.
11/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125
stephanie S.
11/2015
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$110
Response from Queen of Maids
.
Nathan C.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Ammar R.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: One lady came to clean. We asked her to clean kitchen and baths and she did an awesome job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Elaine W.
10/2015
2.0
house cleaning
  + -1 more
unknown
Description of Work: The representatives of this housecleaning company did not perform the services they advertise on their website. My husband and I had to complete the cleaning of our house, so I was disappointed and frustrated, to put it mildly. If I'm going to pay $125 for cleaning services, I expect a job well done, which didn't happen.
Rating CategoryRating out of 5
Response from Queen of Maids
This customer purchased a cleaning that included 2 cleaners for two hours. This cleaning took place on October 12, 2015. The team arrived on time and ready to go. We explain to all customers to note that if they purchase only a specific amount of time, it might not be enough time to complete a full cleaning of the home, depending on a variety of factors including the size and condition of the home. The team completed the cleaning of 2 hours. We called the customer the next day to do a follow up call. She answered the phone and said that she could not talk, but that everything went okay. She shared no other details with us and ended the conversation. Two weeks later she called our office to explain that she was not happy with her cleaning and listed a few things that she was not happy with. If there were any issues from the cleaning, the customer did not detail them to us when we called her next day after her cleaning. Furthermore, it is difficult to resolve a customer issue when we are initially told that everything is okay and then two weeks later they call to complain. Customers can easily and quickly contact us by phone, email, or even online chat. We are here to make sure your experience was great! And if anything is lacking in a service, we will resolve it to your complete satisfaction so long we are contacted within some reasonable time. As always, we take quality seriously and strive for perfection. If a mistake is ever made or something is missed during a customer's cleaning, Queen of Maids works to resolve it to the customer’s complete satisfaction.
Debbie L.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: If I could give an A+ to this group, I would! My home was cleaned beautifully and thoroughly, and I am very happy with how good my home looked...and smelled!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Tara O.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They were excellent and have already referred them to a friend!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Travis G.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned both bathrooms and the room I needed cleaned.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jennifer T.
10/2015
5.0
house cleaning
  + -1 more
it very well
Description of Work: whole house cleaned
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199.99
Teri M.
10/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Jeff T.
10/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$180
Laura A.
10/2015
4.0
house cleaning
  + -1 more
Satisfied
Description of Work: Clean house, baseboards, interior window, refrigerator
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$279
martha B.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I purchased an Angie's List deal with Queen of Maids and liked them, so have hired them to clean on a monthly basis for $109.00 each time.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
ARINDAM B.
10/2015
2.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Response from Queen of Maids
It might be possible that this customer had a cleaning with a different company but is leaving a review on our profile. This review indicates that the work was recently completed on October 12, 2015, but no work was completed recently for this customer through Queen of Maids. This customer did have one appointment though, on June 20, 2015. This individual purchased a cleaning that included 2 cleaners for 3 hours. The customer's home is more than 4,500 square feet, which often times takes up to around 5 hours with 2 cleaners. We explained prior to the appointment that the 2 cleaners for 3 hours would most likely not be enough time to complete a full cleaning for her size home. The customer said they she understood. During the appointment that was on June 20th, the cleaning team did what they could given the limited amount of time that the customer wanted them to spend. No extra time was purchased by the customer. Also during the cleaning, the customer was demanding and would often times give instructions to the team and shortly after give them different and conflicting instructions. The cleaning teams we work with are happy to work for and accommodate any customer's requests, but in some cases a customer's indecisiveness may further limit the time in a cleaning. Our office did a follow up call the next day and left a voicemail. We had not received any communication from the customer regarding her cleaning other than this review which may not actually be for a cleaning that was completed through Queen of Maids. If the customer had contacted us or returned our call, we would have been happy to work through and resolve any concerns the customer had. We are always happy to make sure that customers are completely satisfied with their services and stand by our 200% happiness guarantee.
Stephen B.
10/2015
5.0
house cleaning
  + -1 more
.
Description of Work: Thorough cleaning of 3 bedroom, 3baths. Very professional. Great job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Stephen B.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: The house looked so much nicer and clean. The girls did a terrific job!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Bill R.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Queen of Maids cleaned my condo from top to bottom and did an excellent job. I would happily use them again and recommend them to all my friends!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Dawn C.
09/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
laurie R.
09/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned my home.
Rating CategoryRating out of 5
Yes, I recommend this pro
Stanley V.
09/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: cleaned 1800 sq ft house
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Linda P.
09/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Ceiling Fans,
Ceramic Tile,
Window Cleaning,
Carpet Cleaning

FAQ

Queen of Maids is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Queen of Maids accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Queen of Maids offers free project estimates.
No, Queen of Maids does not offer eco-friendly accreditations.
No, Queen of Maids does not offer a senior discount.
No, Queen of Maids does not offer emergency services.
Yes, Queen of Maids offers warranties.
Queen of Maids offers the following services: Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.
Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed