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Queen of Maids

4.6(
421
)

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

... +4 more

About us

We have no hassle online booking at http://www.queenofmaids.com. Queen of Maids is locally owned and operated. The cleaning teams we work with specialize in move out cleanings, move in cleanings, spring cleanings, deep cleanings, after party cleanings, post-event cleanings, and recurring cleanings. Queen of Maids offers a 200% Satisfaction Guarantee that your cleaning team will do an awesome job cleaning your home! Each cleaning team is experienced, friendly, insured, and bonded. Instant online booking * 200% guarantee * Simple upfront pricing * Background checked cleaners.

Business highlights

13 years of trusted experience

Services we offer

Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.

Services we don't offer

Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6421 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
6%
2
3%
1
4%
Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Write a review
Showing 276-300 of 421 reviews
Michael K.
04/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125
Harvey G.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned home
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Gordon H.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: A team of two (Svetlana and Victoria) spent about 2 hours cleaning our 2,300-square foot house. We were happy with their initial visit and have since scheduled them to clean the house on a monthly basis. Their office staff is very responsive and flexible if we need to change our appointment day or time.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Curtis W.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Enjoy online booking availability. Proactive in reaching out. No issues.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$117
Bethany H.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: My apartment was clean and fresh when I got home from work. It was no nice to be able to just relax in my home. Even my kids' stuffed animals were organized on their beds.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mary S.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Carol B.
02/2016
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Robert W.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: They were professional, careful and thorough as well as being quite friendly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Sheri M.
02/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy C.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: I was very please with Queen of Maids. They did a great job. I even had a follow-up call after to make sure I was satisfied or had any concern. I will definitely use this company again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Gwendolyn Y.
02/2016
5.0
floor cleaning, house cleaning
  + 0 more
unknown
Description of Work: | |The two cleaners did all they were asked to do: | Clean bathrooms including the floors, mirrors, shower doors, sinks, counters, toilets | Clean kitchen /family room including floors, counters, stove, oven, other appliances, sinks, fan hood | Vacuum all carpets | Dust all surfaces and objects on top of the surfaces | Dust all ceilings, walls, ceiling fans, and door sills | Clean all inside windows and window sills | | |
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
punctuality
5.0
Yes, I recommend this pro
$125
Andrew V.
02/2016
4.0
house cleaning
  + -1 more
unknown
Description of Work: Overall, cleaners did a good job; however, they did miss some spots. The owner called and checked on the service and when I told him about the areas where they could have done better, he waived the extra hour charge. He was very professional and intent on providing a high level of service. I would definitely give them another chance. | |The fact that the owner actually knows and cares about how his employees are performing is a huge plus.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bob T.
02/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Michael & Loretta M.
01/2016
2.0
house cleaning
  + -1 more
unknown
Description of Work: We had no English speaking maids both complained when we reserved 5hrs of work. Arranged well in advance aNd had 60.00 cash stoLen. Jason's the best. Shameless that employees would do this to a great business and to Jason. We're thankful Jason took the Loss and hoNored the agreement. I'd use him again |MONTGOMERY |Family.-
Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0
Response from Queen of Maids
This customer was very kind on the phone, however her account of what happened during her cleaning is not accurate. (1) Two cleaners were sent for this cleaning, one of which speaks English very well. We always have at least one person who can speak fluent English for each appointment. (2) The customer’s home was full of clutter, to which the customer acknowledged, and was very unorganized. This is one of the reasons why they need help with cleaning. The customer said they thought that $60 might have been taken, but they also mentioned that they themselves (the customer) could have put it somewhere else. This is not a new team and they have an excellent track record with customers and did not take any cash from the home. The customer went on to schedule two more appointments after we fixed her complaint from the first appointment (the one she mentions in her review). She was happy with continuing services and personally mentioned on the phone that the two subsequent services were “great”. I am puzzled as to why the customer would then leave a review that does not also include the other information from the following two cleanings she scheduled. Furthermore, I am surprised the customer is now stating as fact that the first team stole $60 when the customer previously admitted on the phone that they most likely misplaced it themselves. Furthermore, the customer failed to adequately explain in her review that when she originally called with her complaint about her first service, Queen of Maids worked to make things right, after which she expressed complete satisfaction with how everything was handled by our office.
Mary R.
01/2016
3.0
house cleaning
  + -1 more
unknown
Description of Work: They did a great job at first, then the last time they came, they did not clean the counters, bathroom counters or dust. I was very upset. However, Queen of Maids did offer to have the cleaners come back and re-do. I opted out. Queen of Maids was very nice re. the problem
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$175
Linda R.
01/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George R.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Aleta B.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep clean kitchen and bathrooms.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Roxanne T.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: I had a full house cleaning. 2 ladies worked very hard for around 4 hours and did an excellent job. I was very satisfied with their attention to detail!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Lizabeth W.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: They did an excellent job!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Dena C.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: They cleaned all rooms in the house and cleaned the interior windows. Excellent job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$220
Bobby B.
12/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: She broke the microwave oven.
Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from Queen of Maids
This review appears to not be from a customer of Queen of Maids. The name, address, and details provided by this person do not match any customers we have ever had. No service has ever been completed for a customer with the name provided here and no service has ever take place at the address they listed. Furthermore, we have not received any communication from any individual regarding a broken microwave, ever. In the event an actual customer has an issue like this, we would encourage them to contact us so we could promptly take care of it. If anything is damaged during a cleaning, a customer simply needs to notify us in a timely manner and Queen of Maids will make sure the item is repaired or replaced at no cost to the customer. We stand by our 200% happiness guarantee and we will always put our customer's first.
Charles P.
12/2015
5.0
house cleaning
  + -1 more
.
Description of Work: General cleaning - went very well, did all that was requested.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Lee M.
12/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Jami S.
12/2015
3.0
blind cleaning, floor cleaning, house cleaning
  + 1 more
unknown
Description of Work: Every ceiling fan has been broken by cleaning people. Floors were wiped but never clean. Only one side of blinds have been cleaned.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
$170
Response from Queen of Maids
This customer has been a long time recurring customer. Unfortunately the customer never mentioned once any of the concerns that she had. We send an email after each and every cleaning that allows a customer to leave a super quick, one-click rating for their cleaning. This system is to make it simple and easy for a customer to let us know if everything is going great or if anything can be improved for their appointments. Unfortunately, this customer not contact us by phone, email, or online chat regarding any of their concerns. This review is the first time we have received any feedback regarding the listed concerns. Had we received any feedback or mention of concerns by this customer, we would have promptly worked to resolve any concerns the customer might have had. We have a 200% satisfaction guarantee that we stand by where if a customer is not happy to a service, we will send a different team out at no cost to re-clean any areas. If the customer is still not happy, we will refund up to the entire service price. Furthermore, if anything is damaged during a cleaning, the customer simply needs to notify us in a timely manner and we make sure the cost is recovered or the item is repaired or replaced at no cost to the customer. We stand by our 200% happiness guarantee and we will always put our customer's first.

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Ceiling Fans,
Ceramic Tile,
Window Cleaning,
Carpet Cleaning

FAQ

Queen of Maids is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Queen of Maids accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Queen of Maids offers free project estimates.
No, Queen of Maids does not offer eco-friendly accreditations.
No, Queen of Maids does not offer a senior discount.
No, Queen of Maids does not offer emergency services.
Yes, Queen of Maids offers warranties.
Queen of Maids offers the following services: Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.
Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed