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Queen of Maids

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

About us

We have no hassle online booking at http://www.queenofmaids.com. Queen of Maids is locally owned and operated. The cleaning teams we work with specialize in move out cleanings, move in cleanings, spring cleanings, deep cleanings, after party cleanings, post-event cleanings, and recurring cleanings. Queen of Maids offers a 200% Satisfaction Guarantee that your cleaning team will do an awesome job cleaning your home! Each cleaning team is experienced, friendly, insured, and bonded. Instant online booking * 200% guarantee * Simple upfront pricing * Background checked cleaners.

Business highlights

13 years of trusted experience

Services we offer

Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.

Services we don't offer

Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6421 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
6%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 176-200 of 421 reviews

Donna W.
10/2014
5.0
house cleaning
  + -1 more
They do a great job, if there is a problem the office manager or owner remedy the issue right away, but there are usually no complaints. They are also very flexible if I need to change my cleaning date or add extra services.I'm very happy with how easy it is to pay through CC and I can add a tip right onto the bill.
Description of Work: I use Queen of Maids as my monthly cleaning service. They clean my 3000 sf, 3 bedroom home for $140/mo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Christian S.
09/2014
5.0
house cleaning
  + -1 more
The 2 of them were very thorough. They passed the white glove treatment. The kitchen and both bathrooms were of particular concern for me, but they did an excellent job cleaning those rooms up. They were both so pleasant and attentive. I needed the house cleaned in order to feel comfortable having my children there. Their good work made it happen and put me at ease. I will definitely recommend QoM's to anyone that will listen.
Description of Work: Provided a move-in cleaning of my new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Kiddy C.
09/2014
5.0
house cleaning
  + -1 more
They were very prompt, thorough, and courteous. They had great communication and it was well worth it.
Description of Work: They came to my house and cleaned three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Zenya W.
09/2014
5.0
house cleaning
  + -1 more
The crew was on time and very polite.They went above and beyond. They cleaned places I forgot to ask them to clean because I was in a rush! As they were walking out they kept running back to make sure everything was done perfectly.
Description of Work: A 2 person crew showed up and cleaned my empty apartment before I turned in the keys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Sharon K.
09/2014
5.0
house cleaning
  + -1 more
They missed at least 1/4 of the cupboards. Price is very high per hour for simple light cleaning. Very disappointing - no refund or even partial refund offered. UPDATE: They provider sent a second cleaning crew out at no charge. It was great. They were extremely responsive and professional. I would recommend them to anyone.
Description of Work: They were suppose to clean/damp wipe all empty cupboards and drawers. Basically dust and bits of sawdust, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Queen of Maids
I believe this review was a result of confusion during the conversations we had with customer. The customer provided feedback that some of the cupboards were not wiped out during her cleaning. We promptly responded and offered to have a different team come back at no charge to take care of the missed cupboards, however, the customer's schedule was very busy and as a result we couldn't find a time to get another team in there based on her schedule. During our follow up conversations with the customer, she mentioned that she would like to schedule a future cleaning and asked if she could instead have a discounted price for a future cleaning. I was happy to offer the regular discounted price to the customer and an additional discount because the customer said some of the cupboards were missed during her first cleaning. However, I did not communicate thoroughly that the additional discount could be applied to the future cleaning. The customer thought she was only going to get the regular Angie's List discount and not an additional discount for the first appointment. After that conversation, we were waiting to hear back from the customer for when she was ready to reschedule her next cleaning. At the time of this review, we had not yet received a phone call from the customer to set up another appointment. We have since contacted the customer and clarified that we originally intended and always intend to make things right for a customer. We are in the process of getting things set straight for the customer. We take pride in offering the best customer service around. We stand by our 200% happiness guarantee and we will always put our customer's first.

Janice L.
09/2014
5.0
house cleaning
  + -1 more
We were very happy with the job done by Samuel and his wife! Our house never looked cleaner!
Description of Work: Home cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Stephanie S.
09/2014
5.0
house cleaning
  + -1 more
We have been using Queen of Maids for the last couple of months. Punctual, consistent, careful and dependable.
Description of Work: General house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jane M.
09/2014
5.0
house cleaning
  + -1 more
I have had a favorable experience with them. I used them a month ago, and they are scheduled to come out this week. We have had them for 2 or 3 months. They are very personable, and they do a good job. They are great.
Description of Work: They did whole house cleaning. It is 1300sq ft, 2 bedrooms, 2 baths, kitchen, living room, and dining room.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Anne S.
09/2014
5.0
house cleaning
  + -1 more
I hired them one time and they were great.
Description of Work: They did general cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lais P.
09/2014
1.0
house cleaning
  + -1 more
After scheduling they informed me that it would be either 1 person for 4 hours or 2 people for 2 hours each. That was not expressed in the fine print. Normally they send 2 people out. so I was expecting 2 people for 4 hours since that was the allotted time of the deal.
Description of Work: The deal was for 4 hours of house cleaning
Rating CategoryRating out of 5
$109

Response from Queen of Maids
Unfortunately it appears that the customer did not read the details included in the Angie's List deal which clearly states, "4 labor hours" and "... can be any combination of workers totaling 4.0 hours." In this case this customer's frustrations are a result of her own actions. We continued to happily assist this customer through the process of contacting Angie's List to get a refund for the deal that she purchased.

Tom and Debra A.
09/2014
5.0
house cleaning
  + -1 more
I hired Queen of Maids to help me clean house for my two bachelor sons. I organized and clean the main house and only wanted help deep cleaning the kitchen and bathroom. They were on time, friendly and professional. Marilyn did a great job cleaning the kitchen and laundry area while Ally?s work in the bathroom was nothing short of amazing?I?d never see that room look that spotless! They even had time to vacuum and mop the rest of the house for me. Thank you again. The boys were extremely pleased to come home to such a clean house.
Description of Work: Cleaned kitchen and bathroom. Vacuumed and mopped main living area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Kristin M.
09/2014
5.0
house cleaning
  + -1 more
They were great. They were on time,and they were really courteous. It was a husband and wife team, and they just did a really great job cleaning, and they were really personable.
Description of Work: I had house cleaning with them. They did whole house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mandeep S.
09/2014
5.0
house cleaning
  + -1 more
They called and came a little early than my appointed time ,which worked for me. This is the third time I have used this service and they are wonderful. I like that they are do a quick walk through and check their notes for any extras. One example is that I like to make sure the top of my refrigerator is cleaned , so many other companies have left this out. It is just something I personally notice. Anyway, they are great, punctual, and polite. They even move some furniture around and get all the little details. I have had three teams all great. I would recommend them and I will use them again. In addition I like that the company calls and asks if everything went well, and sends a satisfaction survey via e-mail with a comments section.
Description of Work: Cleaned house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Lee M.
07/2014
5.0
house cleaning
  + -1 more
They did a good job. They seem to be fair to other prices that I've looked at.
Description of Work: For housecleaning, I've used Queen of Maids.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

NANCY W.
07/2014
5.0
house cleaning
  + -1 more
This was a major cleaning project: Layers of dust on all furniture and carpets, bathrooms that had not been touched in months. The two person crew - Jose and Marilyn - arrived 15 minutes before our scheduled appointment and worked for 2.5 hours diligently. When they left, the apartment looked like new. Marilyn worked miracles in the bathrooms and the kitchen. Jose tackled the carpets, furniture and floors. I was impressed with their efficiency, and their ability to make such a huge improvement in the apartment in so little time. I have scheduled them now for biweekly cleaning.
Description of Work: Cleaned 2-bedroom, 2-bath apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125.1

Kristi A.
07/2014
5.0
floor cleaning, house cleaning
  + 0 more
We were given a window for the appointment and told we would receive a phone call that morning to verify our appointment. We received the call to confirm our appointment and the crew of 2 arrived on time as promised. The crew was friendly, professional, and started working immediately. The crew worked hard the entire time they were here and showed great attention to detail. Not only did they clean the typical areas (counters, floors, tables, etc.) but they also paid great attention to our blinds, door frames, baseboards, windows, etc. When the crew was done working, they asked me to do a walk through and make sure that I was completely satisfied before they left. We were very happy with their work and will definitely use them again!
Description of Work: A deep cleaning of the entire lower level (approximately 900 sq ft) of my home including Living room, kitchen, dining room, family room, and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Jacqueline S.
06/2014
5.0
house cleaning
  + -1 more
Excellent! Everything was perfect! Arrived exactly on time and went above and beyond to make sure I was happy. Both ladies that came were super nice, friendly and very thorough. I couldn't be happier!
Description of Work: Cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

William U.
06/2014
5.0
house cleaning
  + -1 more
When my tenant left the house and I put it up for sale the house was extremely dirty. I started out with a 2 person crew, a person who cleaned on the side. While they were cheap and cleaned the major stuff they just couldn't get the details done. So I hired Queen of Maids to go in and take the house from basically clean to model home clean. They did a great job and I would recommend them.
Description of Work: Detail cleaning of house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Ann P.
06/2014
5.0
house cleaning
  + -1 more
I was moving so the house was empty. they performed all the services on their "basic' list and then I added wiping out the cabinets, oven, and fridge. They were running late so someone called early in the day letting me know they were behind an hour and did I want them to try to get another team there at the scheduled time. i declined the later time was better for me. They were to arrive between 3:30-4:00 but didn't arrive until 4:10 which wasn't a big deal to me. They double checked what I wanted done and went right to work.
Description of Work: Full house cleaning with add on services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$225

Carina C.
05/2014
5.0
house cleaning
  + -1 more
The team came in and got right to work really cleaning all of the details. I don't think my place has looked so good!
Description of Work: Team of two came in to clean my place from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Sam K.
05/2014
5.0
floor cleaning, house cleaning
  + 0 more
I had already called a few other providers before I found queen of maids and funny enough none of them called me back within a reasonable time. So I found these guys and was like, "Welcome to the 21st freakin' century!" A small business that has online quotes and booking - So awesome. Aside from that, the story is pretty boring because they showed up on time, cleaned what they said they would, and that was it. Oh, and the owner called me the next day to make sure I was happy before he charged my card. Pretty cool, A+, highly recommended.
Description of Work: Cleaned all my rooms, fans, bathrooms, kitchen. Vacuumed, swept, dusted, mopped.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Ward G.
05/2014
5.0
house cleaning
  + -1 more
Rosario is so friendly, always showed up on time on calls to let us know. She works so hard and does an amazing job every time all with a friendly attitude.
Description of Work: Monthly house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Andrea H.
05/2014
5.0
house cleaning
  + -1 more
The team was punctual, friendly, and did a great job of cleaning.
Description of Work: Move-out cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

david L.
05/2014
5.0
blind cleaning, house cleaning
  + 0 more
They did an excellent job and will recommend them to my in-laws.
Description of Work: Husband wife team cleaned extremely dusty house, including appliances, cabinets, scrubbed bathroom and kitchen. they were very punctual and thorough and efficient. the owner of the company is very responsive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

KENNETH R.
05/2014
5.0
house cleaning
  + -1 more
The two cleaners arrived slightly early. They brought all of their supplies and tools with them. They went right to work after verifying what I wanted done. They worked without stopping and completed the word as estimated.
Description of Work: Complete cleaning without extras. 3bedrooms, 2 bath area. the house has a fourth bedroom used as my office and I did not want that cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Ceiling Fans,
Ceramic Tile,
Window Cleaning,
Carpet Cleaning

FAQ

Queen of Maids is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Queen of Maids accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Queen of Maids offers free project estimates.
No, Queen of Maids does not offer eco-friendly accreditations.
No, Queen of Maids does not offer a senior discount.
No, Queen of Maids does not offer emergency services.
Yes, Queen of Maids offers warranties.
Queen of Maids offers the following services: Book your house cleaning online in 2 minutes on our website at www.queenofmaids.com. House cleaning. Maid Service. Home Cleaning. Move in Cleaning. Move Out Cleaning. Vacation Rental Cleaning. Recurring Cleaning. Weekly Cleaning. Monthly Cleaning.
Pet waste cleanup, hoarder homes, exterior window cleaning. Mold. Refinishing surfaces. Restoration. Biohazardous materials.

Contact information

., Phoenix, AZ 85016

https://www.queenofmaids.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed