Queen of Maids

They accidentally billed me for extra time, but corrected it immediately after bringing it to their attention offering to cover any banking fees. Which there were none. Seemed like they an acceptable job of the cleaning.

I could write for ever about how impressed I was by this service. There were significantly cheaper than other services, yet did more work and better. They left nothing untouched. Even the container that holds my q-tips was cleaned... they did everything. Windows, walls and floors. In under 2hrs they cleaned about 2000+ square feet! I was unclear on the price as it was listed on Angie's List. When I called the office to ask, I was promptly transferred to the owner Jason. Jason was super friendly and happy to explain everything. I happened to request service the week prior to superbowl, so they were really busy and brought 3 ladies instead of the usual 2. Therefore, they spent less time but the price/time is per cleaner... It was confusing, but Jason gave me a great deal!!! I will definitely be hiring them again!

We purchased an Angies List of 4 hours of cleaning (2 people, 2 hours) Cost was $109, which was $11 discount. We didn't know how long it would take to do what we wanted - in the end they were actually done in about an hour and a half, so we could have actually had a bigger list for them to do at the onset. We are new to having Travertine floors and didn't really know the best technique for cleaning them properly. Dustyn and Courtney arrived on time - we had requested between 2:30 to 3:00 - they arrived at 2:45, looked at our list of things to do and got started. They worked well and did a very nice job. We had only wanted one tub cleaned - it was the tub in a Jank and Jill bathroom. After they left, we checked and noticed that the tub had not been cleaned, so we called "Marci" at Queen of Maids and the they came back and cleaned that tub. Special note regarding the tub - I had called this tub the one in the Jack and Jill bathroom and "assumed" they knew what I meant. Well, you know what happens when you "assume." Dustyn thought I meant the large tub in our master bath - he was unfamiliar with the terminology "Jack and Jill." In short, they did everything we requested - there was just a mixup on which tub my note referred to. I would call Queen of Maids back and probably request Dustyn and Courtney.

It went very well. They arrived on time and worked very efficiently. Also found a few things I had left behind and called them to my attention. I thought the price was very reasonable for the size of my house (40,000sq ft)

I purchased a Big Deal. It was ok. They came out a week after I purchased the Big Deal. There was no additional charge. Because my house is small, it only took 3 hours instead of the 4. She said she'd tell her boss to give me a credit for that hour. The cleaning was ok. I used a service before that did a better job. They were friendly. That was nice.

I had purchased a big deal for the service, and it was very good. There wasn't anything that I disliked.

It went very well. I have no complaints. I was very happy with the service.

The home didn't feel totally clean when you walked in the house. They didn't dust the furniture and the floors did not look like they were touched. I felt like the coupon was misleading. It was 4 hours of cleaning which would usually get your home totally clean, but their justification was we get done what we can in four hours and that's it. It was not a complete job. I think they should be up front about that and see that expectation. I've had my cleaned since then, paid less money, and got the entire house actually clean.

2 friendly women were very industrious and detail oriented they worked at a steady pace without breaks my expectations were exceeded

It's not good.They just didn't meet my standards.They're very nice and did their work but I've had several cleaning services from Angie's List but they did not dust properly my house. Like the dresser, they did the top of the dresser but they didn't do the side and the drawers.They were all dusty. Their price was too high and I wasn't happy with them.

job done in time allotted was good would have liked to have had a better estimation of time needed to include thorough washing and cleaning of venetian binds.

The provider was very quick to call me and set up an appointment. The communication was clear regarding date time cost method of payment and expectations. I specifically requested a move out clean. Their information listed on Angies List included the services I needed and requested. I was told it would take 1 1/2 to 2 hours. This was reaffirmed by the scheduler during the call. I was extremely satisfied with the responsiveness and professionalism of the lady scheduling the appointment. They did provide a reminder call which was helpful. The cleaners arrived on time. Her team and I walked through the house and discussed what needed to be cleaned. It was no more than what they offered on their move out cleaning service. The house is a 3 bdrms 2 bath single story and approx. 1400 sqft. I had already cleaned the inside of the kitchen cabinets and two ceiling fans. The house was completely empty and had a light cleaning prior to their arrival. After the walk through the lead started telling me that she might not be able to perform all the cleaning in an hour and that it might take more time or they would need to come back to finish on another day. I pushed back as this was not what I was told nor what was represented on the company information. I was moving and had deadlines as I needed to turn the house over in a few days. I was not happy with the excuses. However the lead communicated with the other two ladies and they worked very diligently. The crew did a superb cleaning the house. The garage was not swept or sprayed down as indicated on their site. They finished the house in exactly 1 1/2 hours. The lead walked through the house and explained what they did. They were very thorough, thus, nothing had to be re-cleaned. They did it right the first time. I was extremely satisfied with the work they did

In short....I'm very picky, and they did a great job!

Cleaners were on time and did a great job cleaning my home. I had asked for a specific mop I wanted them to use. They did with no issue. I do think the prices are a bit high but will use them again none the less. The ladies did a nice job.

They were very thorough. The only thing not done was the tops of the fans, but other than that everything looked really good. One of the better cleaning services I've worked with.

Excellent service. Maids did everything i asked and house looked great when they finished.

It was fine. They were great. They were on time. They did what I asked. They brought their own cleaning supplies.

I used Queen of Maids through an Angie's list deal, the cleaners arrived on time and did an ok job ( lack of attention to detail). I needed a housekeeper so after the coupon I reached out and had them hired for every other week. For $180 I expected a very thorough cleaning. The 1st cleaning January 2nd the cleaners arrived ( not sure if they are legal to work in the state) and they did a C average job. Lack of attention to details like dusting picture frames, baseboards left dirty, white cabinets in bathroom not wiped down. etc. I assumed that as they continued they would get around to cleaning more thorough since it would be the same team every other week. The lady on the phone who arranged the every other week is a main problem for this company. I advised her I wanted a Monday/Tuesday date. We discussed having the cleaners back in January 12th. Confirmed this several times. I went out of town, husband expecting cleaners and they did not show. I called the same lady acted like she didn't know anything and that being "every other week" then I had to be wrong with the date and it obviously wasn't set up to be cleaned until the next Monday - January 19th. Well this date came and went as well. No show/ No call and loss of my business. I do not recommend them.

This was terrible cleaning service. They didn't fulfill the service at all. They literally hit their 2 hour mark and they were done. I asked them to vacuum and dust the house and clean the bathrooms. It was so disappointing. The manager was very apologetic and wanted to make things right. He offered to re-clean my house. Ultimately I'm getting a refund.

Really bad, sad & dissatisfied. I realized it was a bad idea to use 1 cleaner , bUT I wish my home had a little lift in looks.

The husband and wife team were prompt, professional, personable and effecient. Since I had only purchased the 2 hours, they were only able to get the downstairs clearned and the master bath. However, this did include cleaning of the window sills and tracks and also patio door tracts where it slides. This took a lot of time and they did an excellent job with this. After clearning each area, I was asked to inspect to see if it was satisfactory and if they needed to do any additional cleaning. The brought all of their supplies but willing used several of my preferred items. Above I indicated price was fair as I just personally feel I should be able to get someone to clean a house for less than $27 per hour. However, I know this is the going rate and probably less than most. I did agree on the price of $109 for the 2 hours and that is what I was changed. If I were going to have another cleaning service, I would certainly have them back!

We were overall happy with the cleaning. There was confusion regarding the appointment day and time. We made an appointment directly through the Queen of Clean website and bought the deal through Angie's List afterwards. When purchasing the deal I selected the box stating that we already had an appointment scheduled. After going back and forth with the person from Queen of Clean we were set up with a different appointment day and time. I asked the person I was corresponding with to confirm that we weren't double booked and she said no. Unfortunately, cleaners did come to our home on the originally scheduled day and time. On the flip side, we were having a wedding at our home the coming Sunday and decided to have it cleaned instead of doing it ourselves. We really appreciated them working with us to get our home cleaned in such short notice. It relieved us of a huge burden. Someone else was at our home when it was being cleaned. She said the people were very nice and said that they were very detailed. The Angie's List deal was $109 for 4 hours but they were only at our home for approximately 2 1/2 hours. Our home is relatively small and we asked for one of the rooms to not be cleaned. I don't know for certain but it's possible that there wasn't enough to clean to cover the four hours without cleaning what are considered 'extras'.

They did an amazing job at cleaning everything to better than it was when we moved in! Not only that but they were fast about it too! Great service and I see myself using them again when we have the need!

The team of two arrived on time. Cleaned all areas I asked them to do. The serviced was good and I would have them to my home again.

Provider arrived on time and did a great job of cleaning all of my shutters and oiling all of my cabinetry.