Pool Daddy

I can't express the value in finding a Company that I can trust. Pool Daddy is absolutely a trust-worthy, competent & friendly Company that I have been using for years. Anytime I've had any issues with my pool they have addressed it & made it right. I highly recommend them.

Had booked an apt with this company last week, and I had asked for a time frame. The day before my scheduled install I still hadn't gotten a reply from them to let me know what time they'd be here. I sent them a message the night before and at 10 pm they advise they'll be at me place between 12-5. After waiting all day, he ended up not showing up after having me wait for 5 hours today. Totally wasted my day and no follow up on the original apt nor to let me know they'd be late or anything! No communication at all. Disappointed, unprofessional, and inconsiderate of my personal time.

I needed my filter cleaned and pool maintenance done. My last pool service, DiamondBack Pool Service, didn't return my call right away, so I decided to try Pool Daddy. George removed the grid assembly then called me over and told me that the grids were broken and strongly suggested that I replace all of them. I felt the corner of one, which was broken, the rest seemed fine, no tears or obvious breaks. To be honest they were still in the assembly and I wasn't able to examine each of the grids separately - (but I wouldn't think that he should have been able either). Plus I had just replaced all of the grids eight months ago (after 3 years of use), and couldn't believe that they would have been broken already. He was going to charge me $40 per grid, while the other pool company only charged me $25. [After all this was over, I did call Diamondback and confirmed the grid prices, $20- $25 depending on size]. I decided not to have him order new grids but just clean the existing ones and clean and provide maintenance on the pool. He sprayed the grids with the hose while still in the assembly, instead of removing and cleaning each one separately. He left the mound of sludge on my lawn without washing it away. I use cellulose fiber rather than D.E., which I asked him to use. I left a new bag with him. After he had completed his work he came back with the bag completely empty. It was a 3 lb bag, and you're only supposed to use 9 cups. So after consulting with my guy at Leslie's I ended up back-washing and recharging the grids. I won't go further into details about communication issues, other than to say that Kimberly was very pleasant to talk with and very helpful during this whole process. It all ended amicably, but I wish I would have waited until my previous pool service returned my call - they're excellent. Another lesson learned.

I asked them to leave and we got a refund. The owner came up and he was immediately trying to sell me other services without even looking at the pool. He told me chemicals were included in the pool service. He was a slimy person. I would leave him a very poor review and tell anybody to be careful of their service. I scheduled an appointment and nobody showed up and when I called them, he said one of his guys was doing something.