OneGuard Home Warranties

Description of Work: I unfortunately had a/c work that needed to be done 2 times in July in Texas. While the a/c was not working in 100+ weather, it took them over a week to get a contractor to my house and approve the repair. Both projects needed parts, and the contractors cannot order the parts before the repair was approved. After calling multiple times, they seemed to have no way to expedite the process (or were unwilling to do so). The contractors were not transparent, nor was the home warranty company itself during the process of diagnosis or approval, leaving me wondering if they’d repair it at all or if I was wasting my time. I can only imagine how slowly they’d treat an active leak...

Description of Work: Ac maintenance check.

Description of Work: swimming pool and hot water heater

Description of Work: My refrigerator stopped working completely. One guard reviewed situation and deemed it best to replace the unit which they did. Kathy Cluff and Tina Laundeds were great and very professional

Description of Work: hot water heater repair air conditioning unit

Description of Work: .SEC Hvac Controls One Guard used

Description of Work: Drain Clearing

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Description of Work: shower drain plugged

Description of Work: Air Conditioning, Plumbing

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Description of Work: Heating/Ac & Electrical

Description of Work: Various emergency repairs

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Description of Work: I used the services of ServiceOne/OneGuard Home Warranties for home warranty services.

Description of Work: We set up a home warranty program with this company.

Description of Work: They provide our home warrantly system.

Description of Work: The sllers of the house we purchased offered to pay up to $250 for a one-year home warranty. We selected the "Essential" plan and optional additional coverage for the garage door opener. Both came to $429, which the seller paid at closing. The deductable is $59. We've been in the house not quite a month. The first thing we used was their re-key service. They came out immediately and re-keyed our locks (it covers up to 6 locks -- we had 3). The next was for a special they were running -- furnance tune-up, etc. for $59 and $30 for add'l furnaces (we have two). The third time was just this week for a new bake element for our upper oven that burned out.

Description of Work: House inspection to cover pre-existing conditions.

Description of Work: One Guard Warranty are crooks! I purchased a home around May 24, 2011. We were in the process of having the home leveled when the foundation contractors had to excavate under the home. What they found buried 1.5 - 2.0 feet deep was sewer pipe that was broken in several places. Not only sewer pipe but a water leak in the galvanized supply pipes in the kitchen. I called - they sent some guy out from another company - he was late and demanded the $59.00 before he would come one foot closer. He had a tiny light he took under the house. I kept asking about the water leak in the kitchen. He never even looked. The water leak in the kitchen was discovered after the foundation contractors took out about 2.5-3.0 feet of dirt under the kitchen area. All the dirt was compacted around the galvanized pipes and holding in the water. They refused to pay. There is a clause in the contract which states they will pay for NO FAULT COVERAGE - which reads: COVERED: This residential service contract covers breakdowns caused by unknown pre-existing conditions such as 1) insufficiently maintained systems, 2) rust or corrision, 3) mismatched systems, and 4) improper installation or repair so long as the mechanical failure was not known, would not have been detectable by a state certified home inspection or OneGuard mechanical inspection, and was not caused the the contract holder. NOTE: The No Fault Coverage is intended to cover unknown pre-existing conditions caused by the previous owner. - Read on the website for further information. Number one, the representative I spoke with on the phone claimed that pre-existing conditions were NOT covered. I read to them what was in their own contract. This company has more exclusions in their contract than any home warranty company I have ever dealt with. Notice: You, the Buyer, have other rights and remedies under the Texas Deceptive Trade Practices... which I fully intend to pursue. This company will find a way to void any problem a homeowner finds and especially under the NO FAULT COVERAGE - they completely disregarded that clause. It was not my choice to go with the company at closing - the real estate commission must have a large kickback from them! I want my $59.00 back was the servisce company did absolutely nothing about the water leak in the kitchen - didn't even look at it. Looked under the house - called his company - which in turn they called One Guard and told me on the spot they would not cover anything.

Description of Work: A/C serviced.

Description of Work: I use Service One for several rental properties. They have replaced 2 water heaters this year. The plumbing companies that they used were quick, efficient and professional. The Service One staff is always helpful and professional. I hate paying for a warranty every year, but I have replaced water heaters and dishwashers with no argument from the company, which makes it less painful. Most importantly, I know who to call when I have a problem.

Description of Work: Plumbing (slab leak) Washing machine (clutch) Heating tune-up Heating repair

Description of Work: We called ServiceOne when the hot water heater in one of our homes began leaking. The plumbing company they sent out, Pruitts Plumbing, responded quickly. The work was excellent and performed quickly. The repairman was very polite to my mother, and the job site was clean when he left.

Description of Work: Heating/AC, Plumbing, Heating/AC......and also Heating/AC.