OneGuard Home Warranties

I have had them work on several other properties, they pretty much worked on all of them and there were no problems. They showed up and basically there were no problems.

I have several other properties and got contract with all of them. Everything was fine but they plumbing was bad. Whereas air conditioning I had used them several time but had no problems. With plumbing I had major problems. I had one property they had a leaking problem and they came three time trying to fix the leaking problem. I got my own plumber and he took 30 minutes to fix the problem. Everything he fixed and matched it. One Guard Home Warranties plumber said that he cannot fix it. Finally they could fix it.

I received a letter stating they were not renewing my contract for this year. I guess I used the service I paid for too often for their liking.

the salesperson took my info and i was contacted within 24 hrs business about getting the repair done. all the contractors they do business with have been very helpful and professional.

Do not us Budget a ppl repair in FtWorth Tx they are very incompenent

This company is horrible. They sent a contractor that ruined my oven. They refused to pay for the repair to the oven that the repairman did. They sent a second company who did get the oven working but also stated that the damage done by the previous repairman should never have happened. The first guy (from Stevens Appliance) tried to rip the oven out of the wall unnecessarily. In the mean time he ruined the trim and hinges on then door. The oven never needed to be removed. One Guard has been horrible to deal with. Pease use another home warranty company.

All contractors showed within their time windows as they committed to do. All the problems were dealt with successfully. The OneGuard people were very professional in how they set up the appointments and how they handled the extra situation when it presented itself. We did some research before we chose them and we are extremely pleased with our experience so far. We had the a/c contractor do some additional work not covered under the warranty or tune-up and that amount is not reflected in the total spent, which is an estimate.

Claim denied and I canceled the warranty which has to be done in writing, and will be checking for another company.

The Hot water heater was successfully repaired.

We dropped this coverage because the company went to great length accusing us of lying about the timing of our pool pump break down. They suggested that the pump failure occurred weeks prior. They sent their contractor (we paid for the service call) who failed the first time to thoroughly check the pool and then came back three days later as a pool investigator. He found few leaves on the pool and reported them to oneguard. Based on those leaves Oneguard asked us to send proof of previous warranty and if pump was covered. Oneguard is based in Arizona and probably doesn't understand that after windy, rainy and a snowy Xmas day in Texas, the pool can not be spotless. We faxed a copy of previous warranty including pool pump coverage but that was not sufficient. We found oneguard to be on business of denying clams and will go to extreme reasons to do so.

They were fine and did a good job. They did what I asked them to do and did what I needed. They were right on time.

I would highly suggest getting a warranty with this company. Well worth the money.

Not satisfied with my initial call for service of A/C unit not cooling. Called the number for emergency service and was told it would not be until the next business day to get someone out to my house to repair or even look at the A/C unit. I implored with the person on the phone that the temperature in Dallas was well over 100 degrees and my in-house temperature was approaching 90. After arguing with the person for 20 minutes she was able to contact someone that would be out that evening. Never had this much trouble getting someone to live up to a guarantee. Will probably select another company next year when the contract is completed.

No problems. No hassles. Everything went as planned. Very satisfied.

I had them for a year and a half now, I just renewed with them. They haven't given me any troubles for anything.

One Guard answered my call, asked a few questions, and that same day I got a called from the plumber. The water heater was not repairable, so the next day a new water heater was delivered and installed. I had to pay the $60 service fee, which is normal plus about $200.00 extra to bring the new installation to current building codes and also for some features I wanted. Other than that, the warranty co paid the remainder. I was very pleased with the service and responsiveness of both the warranty co (One Guard) and the plumber they sent.

I tried to fix my shower faucet as it broke and it was tough to turn on/off and control regularity and flow. The guy came out, who was contracted by One Guard and fixed the faucet the easiest way possible. I was definitely willing to pay $55 to get my shower working again as opposed to trying to fix a complicated problem by myself (as I am not great with plumbing but can get by in a lot of situations.

I was happy with One Guard (as described above) and Paradise Plumbing. It was my first request so I hope if I have any other issues it will go as smooth as this one did.

Our home purchase included one-year home warranty. The house was 6 years old; so, we did not expect to use the warranty service. However, in October and November problems occurred with the a/c motor, the starter for the refrigerator compressor, motor for the garage door opener and our home electrical system. OneGuard was with us each and every time, and their personnel were professional and very patient, even when I was frustrated and upset because of situation. OneGuard immediately contacted service companies in my area for each problem and sent us an e-mail with the contact information. Each service call cost $59, and the companies that were contacted performed good service. If it happened that the problem was not something covered by the warranty, then a diagnosis of the problem's source was given so that we could decide how and with whom the problem would be resolved. We highly recommend their service.

I had a bad ignition module on a spa heater. It took a few attempts to determine the exact problem but the Pool boys got it fixed.

ortuneately I have not needed to call them yet but I am a Mortgage Closer and I do see many people choose this Company at the time of closing.

I have not used them, only obtained an estimate but plan on using them with my next home we purchase (we are currently in a rental between homes). They were extremely nice and upfront and their warranty is so much more robust than the other companies I was comparing.

OneGuard is a home warranty company who assigns contractors to perform work on their behalf. They are very curtious and prompt. We have used them three times, once for AC, once for plumbing and once for oven repair. The AC and oven repair contractors were prompt, curtious and fixed the problems with no issues. The first plumber they assigned, Precision Plumbing, did not show up and they were very rude when we tried to reschedule, but the second one that OneGaurd assigned was very good. Each service call costs $59.00. I would highly recommend OneGaurd for a home Wararnty

My water heater needed replacing so i called my home warranty provider OneGuard. They in turn subcontracted the job out to J National, of 17806 Davenport Rd., Suite 104, Dallas, Texas 75252 Phone 972.776.0010 Fax 972.776.0038 I live in a three floor townhouse. The water heater is in the ceiling of the third floor. When J National (One Guards subcontractor) came to replace the water heater they stepped on and broke a water line. When the water heater was replaced they turned on the water and flooded two rooms, and did additional damage to various other locations due to the water draining down into the flooring and following the ducts. J Nation would not remove the soaked padding under the carpet, would not dry out the wood floor boards that were soaked from the damage. The damage was so extensive that J National stated that they had lost so much money on the project so far that they were not going to do anything more to fix the problem than they had done which amounted to getting the carpet dry (even thought the padding and the flooring was still wet), and take out a small area of sheet rock. They planned on using sealing primer on the remaining area to hide the stain damage then paint over it to avoid fixing the problem correctly. They would not address the damage to the second floor as the water drained down through the flooring. I finally got my insurance company to step in and get the damages repaired. During this year long process of trying to get reimbursed for my damages I was told by J National the subcontractor that they claimed no responsibility for the damages. I then reached out to One Guard who i have a warranty contract with and was told to turn it over to my insurance as they would not claim responsibility for their subcontractor. THEIR RESPONSE BELOW: ------------------------------------------------------------------------------------------------- RE: household insurance claim - water damage water heater Kathleen Jones [k.jones@oneguardhw.com] Tuesday, November 13, 2012 4:35 PM John Shrieves Scott Smith [s.smith@oneguardhw.com]; Kathleen Jones [k.jones@oneguardhw.com] John, I have spoken with both my CEO and Vice President of Contractor Relations for their assistance and guidance with your situation. We suggest that you reach out to your homeowners insurance for support. Your homeowners insurance is going to indemnify you all the way. They should subrogate the claim all the way down to J National?s general liability insurance company ? SIG/Summit Insurance Group. I wanted to provide you with the contact at SIG ? David Fowler 817.281.6500. We just don?t know how to help you any further. Sincerely, Kathleen Jones Support Services Manager Office (888) 896-0014 ext 239 www.oneguardhomewarranty.com Bottom line, it cost me $1,500 for damages caused during a water heater replacement.

Gave us a good estimate, worked with our HOA and helped us get our plan approved. Came out and make our yard look great.