OneGuard Home Warranties

I've had several things go wrong in our house, I normally just fix them myself to avoid the $60 service charge but I did make a call on a leak that I found in the garage upon moving. I told them what was going on, they had me send my home inspection to them so that they could confirm that it wasn't a previous leak condition. They charged me $60 and they had a plumber out here within a couple of days. I thought it was going to be a 48-hour service level agreement but I heard from their plumbing people the very next day. It was a good and big risk when I made the service call because I couldn't identify where the leak was so all the repair wouldn't have been covered, finding the leak was not, like if they had to go into a wall and they were like, "Do you still want to proceed?" but it turned out to be easy and the plumber knew directly what was going on. He bought the part even before he got here because of his knowledge and know-how.

Excellent. One Guard responded to my request immediately. There was a slight delay perhaps 15 minutes where One Guard needed approval from their manager. The representative promptly called back within the 15 minute window. Within 10 minutes we were called by County Wide HVAC. the came out the same day, called us with a 30 minute courtesy call, showed up on time and fixed the problem. We have had One Guard for some years now and they have sent County Wide over the years when we had a heating or cooling problem. Each and every time County Wide explained what the problem was, fixed the problem and it stayed fixed. One Guard follows through in every way and takes care of their customers. I can not say enough good things about the companies, their staff and their professionalism. I highly recommend both...

My GE Dishwasher had trouble in the Electronic panel, so was not working properly. It used to stop abruptly and then would not start at all. OneGuard sent the technician who found out that the electronic panel is damaged, and can not be repaired. He recommended the OneGuard warranty guys to replace the machine. OneGuard, responded promptly as mentioned within 48 hours with multiple options from no cost to me, to upgrade with some cost. I discussed one GE machine which was not on their list, and they happily helped me to find out the best cost-effective option by researching with their suppliers. I am very happy that I have a best Dishwasher now for the cost I paid, and that too which is partially helped to paid by OneGuard. Nice people to work with.

Our dryer starting making an insane amount of noise. We have had the home warranty for over three years now and this is the third time our dryer has started making this noise during the three years. It seems to reoccur every 9-11 months with some part that works its way loose and creates a metal on metal grinding sound. The contractors they dispatch are always efficient and know exactly how to fix it. It works correctly again, but three times in three years should maybe deserve a replacement, although I am reasonable enough to know that they are not obligated to do so.

They have been okay. I would treat them average. They turned me down on the first one because they thought that they wouldn't cover it and then the jobs, that the other ones I have had them out have been fine. I'm not happy the first time I called them they turned me down so it wasn't covered. I don't know what to say about that.

One Guard had sent a contractor our earlier in June when the tenant reported water overflowing from the condensate drain. They blew out the line and everything with the HVAC unit worked ok until the failed board. I had many conversations with One Guard that went nowhere with their explanations of since it was a pre-existing condition they would not pay for the repair, even though I was paying for the pre-existing condition rider. I had 2 separate HVAC repairmen come out and look at the unit. Both said that the safety switch for the board had not been bypassed. I used the HVAC repairman that works with my property manager and they said that the relay on the board had failed and the safety had not been bypassed. My cost for having a 2nd opinion and the final repair and the original One Guard contractor that did not repair the unit was, $59 + $89 + $450.= $598. After providing reports to One Guard, they still denied the claim and I canceled my contract with them. I had a contract previously with another company and switched because of their price increase. At this point I have decided that home warranty companies and not worth the heartburn.

We had to fight them a lot to get them to pay for things that we had in the contract. Ultimately they did pay us. We switched to another provider. It is not that their price is bad, but everyone’s price is high. The work that performed was all good.

They fixed our sprinklers in the front yard. They did a great job !!

I was contacted by the air conditioning company the same day and had an appointment by Monday. Oneguard employees have always been courteous. They normally have someone contact us the same day that we call for service.

OneGuard Home Warranties was fine, that worked out. Over the course of over about a month though, we finally got to fixing my air-conditioner. They gave an opinion on how to fix it and the couldn't find the parts and then got a person for a second opinion. They conduct a quality about 5 visits. The last technician that came out was very rude.

We have so far used their rekeying service, and have made 2 claims for warranty services. One was for pest control services to address some carpenter ant activity we noticed, and the second was for air conditioner repair. The contractor who was assigned the AC repair has been less than responsive, and they never answer their phone. They didn't show up on the day they promised to be there. Because of the need to order parts, the repair has taken 4 days so far and it's still not up and running. That means 4 days with no AC in Texas in August. In all fairness, One Guard has been very responsive and even offered to reimburse us $60 per night for a hotel room. There just isn't much they can do when the contractor doesn't care about customer service.

Everything has gone good so far. Compared to other companies, they're the only company that also offers lawn maintenance service. All the other companies were around the same price but they just offered some additional services that others didn't. I would use them in the future. It's for one year.

I have been a OneGuard customer since April 2012. Their service remains consistently professional, and not only did I renew in 2013, but I bought a warranty through OneGuard for a rental home that I own. I have used OneGuard for multiple repairs including plumbing, HVAC, the pool system, re-keying, and pest control. The OneGuard staff are always courteous and interested in getting the right contractor out for the job. The contractors almost always achieve the same high level of service as the OneGuard staff. On the one occasion that the contractor did not help me, OneGuard worked a fair deal with me and allowed me to select my own contractor. As a bonus, OneGuard offers competitive prices on some maintenance service that keep you systems running well, such as seasonal heating and cooling system tune-ups. I have gotten more thorough service from OneGuard for these check-ups than I did from many of the Angie?s List Big Deal contractors. My recommendations: (1) read the sample contracts on the OneGuard web site. They clearly explain what is covered and what is excluded. (2) Before you buy your home warranty, place a test call to the warranty company and see if you like the demeanor and professionalism of the staff. I did, and choosing OneGuard was one of the best decisions I made during my home purchase process.

If my stove breaks, I pay them copay and they fix it. If my fuel pump goes and they take care it. They cover air conditioning problem and send a repair person. I researched the services they provide and their reviews. I had one service call with them.

They arrived on time and got right to work fixing both toilets, they explained what they did after they were finished and let us know some other things in maintaining the systems. Very nice and professional.

It has been going well. I have been using them since 2005.

Our OneGuard home warranty was purchased by the seller. To date, we have utilized the services of OneGuard Home Warranties on three occasions. Although we have been pleased with the overall service at OneGuard, the quality of their contractors is hit or miss. After a nightmare experience with a HVAC company that was recommended by OneGuard Home Warranties several weeks ago, my husband and I decided to join Angie's list. I can't describe the dread I felt when our air conditioning stopped working again. Then, I remembered that we had joined Angie's list. While talking with OneGuard on the phone, I went to the Angie's List website. The first two HVAC companies that OneGuard wanted to send to our home were rated a C and F on Angie's List. The third HVAC company recommended by OneGuard was highly rated on Angie's List (with numerous reviews). This time, there weren't any surprises and things went extremely well. OneGuard appears to genuinely care about their reputation. We are constantly getting email requests to complete questionnaires on their employees, as well as the various contractors. When I complained about the first HVAC contractor, the customer service representative at OneGuard reassured me that upper management read all contractor reviews written by their customers. OneGuard also noted in our file that we did not want to do business with the first HVAC contractor in the future. I would recommend OneGuard, but I would strongly urge potential customers to sign up with Angie's list to make the best of their home warranty experience. Update : Even though OneGuard provides good protection for your home, some of their contractors will tell you that your home/appliances need repairs that are not covered by your warranty. These uninsured repairs/ services are often very expensive (costing hundreds of dollars) and completely unnecessary.

Our air conditioner stopped working at 8:00 pm on a Friday night. The temperature on Friday was a sizzling 114 degrees. I called One Guard when the temperature in the house started to rise. They said they would contact a contractor and have them get in touch with me in the morning. I got a call from the contractor (Comfortable Living Air Conditioning and Heating) before 9:00 am, and they said they would be out between 2 and 4. I was just happy to hear they would be out that day. The repair man actually called at 12:45 and arrived about 1:00. The temperature in the house was up to 91 degrees. It took the repair man an hour to track down the problem and fix it. He was a very nice guy who worked hard to figure out what was wrong so that he could fix it. It was an unusual problem that required some extra effort, but he took care of it and the temperature started to go back down. It took until 7:00 pm for the temperature in the house to get below 80, mainly because the temperature outside was 113 on Saturday. I thought the response to our problem from both the home warranty company and the A/C contractor was exceptional.

Called when the Air Conditioning stopped working. It was the Sunday afternoon so I didn't really expect to get service then but at 1:15 pm on Monday afternoon I still had not received a call from the AC company assigned to my problem. I ended up having to get my own AC company to come fix the problem at my own cost. The Home Warranty idea is great in concept but not so good in practice. You don't get to choose your contractors and many of them would not be able to survive on their own if they had to compete with the other service companies that actually do a good job. Very disappointed with One Guard.

Basically use the excuse that pre-existing condition for everything and thus decline coverage. If in doubt, they will decline coverage.

Everything went well. We needed a home warranty to sell our home and it worked out perfectly.

Our experience was excellent. Recently I requested three service calls. They are very responsive they are quick. Occasionally there is a long hold when you are trying to schedule your service. They must be very busy. They schedule the service call within 24 hours.

We were e-mailing one of the home warranty representatives and had about a two day turnaround time to hear back from her; however, our realtor went ahead and got the title company to set up our home warranty. They even honored the Angie's List coupon discount! We closed on a Wednesday and could not move into the house until Friday but gave OneGuard a call a few days earlier to see if we can go ahead and schedule for a locksmith to come by and rekey the house when we get to move in. They happily set us up with a locksmith and it was easy to schedule and pay for. The locksmith was very efficient and courteous too. Can't share any remarks about other services yet though but I feel great about OneGuard so far.

I totally believe in the concept of Home Warranty protection just like I believe in Health, Life and Auto Insurance. The problem most people I talk to have w/ Home Warranties is that they have had a bad experience w/ a less than reputable company. I know there are many Warrantee companies out there that try to do anything they can not to pay for the service. One Guard is not one of those companies. They stand behind their services. If something breaks and it is covered by your contract, they pay and they pay quickly. One Guard only works w/ reputable service repair companies as well, which is important. I talk to the service company owners and service techs and ask them all what they think about One Guard. I frequently hear comments like: they are the best ones out there. I had one service company owner tell met that One Guard is the only Warrantee company he will work with. He told me that other warrantee companies would say to him, "go out there and find me a reason not to pay." There's another side to this as well. The warrantee company has a service review/adjustor department that has experience w/ the relative value and cost of a repair. I do not. If I call a pool repair guy because my filter isn't working, I'm at his mercy and have to trust him when he tells me a I need a brand new filter for $1000. I may only need a $2.00 O ring but I don't know. The Warrantee company adjustor keeps all these service repair companies in check to protect both their and my interests. A good service company wants to protect their brand and One Guard wants to keep good Servcie repair companies on their call list. It is all a good system of checks and balances. NOTE: you need to know your contract and that's your skin in the game. The contracts are very specific on what is covered and not covered. You also need to take good care of your equipment. By example, you need to be resposible for regular maintenance on your A/C and furnace. I recommend One Guard to all my friends and frequently find myself defending Warrantee Insurance because of a bad experience someone has had. You won't have that experience w/ One Guard. Fell free to shoot me an e-mail if you want more detail on how all this works and why I think One Guard is a great level of insurance and why I sleep better knowing my family is protected. My name is Steve and I'm at sakusters@gmail.com.

Very well! He repaired all the issues very quickly.