Mr. Electric of Phoenix Metro

I waited 4 weeks for them to come down for a Generator install estimate. 8/21/23 and they were a no show...no call, no nothing. Horrible customer service. I wouldn't hire them to change a light bulb. And NO MR. ELECTRIC.....my appointment was scheduled for the MORNING and I kept the email that says that. If you'd like to see it.....send me your email and I'll forward it to you. There was NO confusion on my part. It was YOUR company that dropped the ball. Time for you to OWN IT and don't blame the customer who waited 4 weeks to only get stood up. Here's the email YOU guys sent me.....Read it. It says IN THE MORNING. Hi Brian, Thank you for scheduling an appointment with Mr. Electric, a Neighborly company. Your appointment is scheduled for Monday, 8/21/2023, in the morning. If you need to change your appointment, please contact us at 480-503-1339. For more information and to prepare for your service, please Click Here. To track the status of your appointment, please Click Here. Thank you for choosing us to service your home!

The technician opened the dimmer box in the wall, worked on it and told me he hightened the intensity of the light. He turned the lights on, said: “Look, they’re ok now, so I can’t do anything else!” We paid $250.00 and he said the work would be under warranty. That same evening I turned the lights on and 5 minutes later they dimmed down all over sudden without anyone having touched the dimmer! The company Mr Electric is not willing to come out and do the job right. They want another $279.00 for coming out and exchanging the dimmer! After telling them that we want them to come out and finish the job we paid already for, they offered to do that for an additional $129.09!!!! The work is under warranty snd they should do what they promise....BUT THEY PREFER TO COMMIT FRAUD. Truly disgusting.

Good workmanship, very friendly associate.

Mr. Electric's electrician, RL was the best!! He called to confirm, came as scheduled and was very fast, friendly and courteous. I will now be referring Mr. Electric to my friends, family and clients! Great service is to hard to find and I appreciate it when I find it!!

Awesome!! Angie's List is great resource for any of your household needs. The level of professionalism and service was outstanding. The customer service professional was very attentive to what I needed. Thank you Angie's List for all of your help.

Horrible experience, before they would provide quote it is their process to go thru whole house including electrical box and document all electrical lights/fire alarms, and electrical sockets. This is not why we brought them to home. we asked if there was a charge for height of ceiling which we disclosed they said the would need to see project. I would never recommend them to come to home as this is BAIT and it was the most horrible experience. Lets now discuss price. they were 3 times more than electrician that actually did job. Very sad please be aware of their process.

My tech RL was fast and friendly. Would highly recommend

Electrician was outstanding. Went above and beyond expectations to make sure everything was handled correctly. Great customer service!

Technician completed all work as requested. He made recommendations regarding fire alarms and electrical capacity.

I asked for Mr Electric to come out and provide a quote to install a new circuit for a welder. Very professional staff and responsive. They came and looked around and at the end of everything emailed me a quote. I couldn’t believe my eyes. They were charging $80 for circuit breakers. Assuming they aren’t using gold plated parts, I went and bought the parts at Home Depot for <$20. I stopped reading the absolutely ridiculous quote and will be going to someone else for the work. This is highway robbery.

Robert Facio did a fine job on all three projects. Running the conduit for the new outlet was a challenge due to the presence of obstacles (a dog kennel & a storage shed). He was able to work around the obstacles without the need to move them, which would have been very time consuming. Robert was very professional, arriving on time, clearly communicating options, delivering excellent quality work, and thoroughly cleaning-up.

Robert arrived right on time and did careful, excellent work. Very happy with the results and the experience.

This company has it all. Cheerful, "can do" telephone personnel who get you prompt service and excellent electricians who get your work done in a timely manner. Can't say enough about Jim Baker, the electrician who performed the work. Here's someone who takes the time to review what you are asking for and passes along the 17 years experience that he has to ensure the best outcome for your project. Outstanding company! Thank you Mr. Electric! Thank you Jim Baker!

John Russo was excellent to work with. He was professional, and courteous. When informing me of issues with my circuit breakers, he gave me several options for paths I may want to take to resolve the issues, and explained each. I chose to replace the circuit breakers as I have experienced issues when they have been tripped. He also showed me other steps I can take to help ensure rain water will not get behind the box and cause it to pull away from the house again. Additionally, he fixed the door to the breaker box so that it is now easier to open and close. And moreover, I never felt any pressure from a “salesman”. After telling my mother about my experience with working with him, she wants to use him for her electrical issues at her house. I will be forwarding his contact information. Thank you John and Mr Electric, I feel confident that I have someone I can rely on in the future.

Joe was FANTASTIC. He arrived right on time, assessed the work and completed the job quickly and in a very cost effective manner. I will definitely hire this company for further electrical needs in my home.

The Technician, John Russo, was excellent. John was a delight to work with. Great communication, explained things, and did a neat, clean, job according to the specs and codes required. I would highly recommend John for future projects.

Ok. Service guy was professional, on time and fixed the problem. I just thought it was way overpriced for the work he did to find the problem. It wasn't that complex of a problem to solve and it cost probably about 2X the amount I thought it should cost. I got a quote on other services... but I'll probably select another company for the work.

Great service, sent a picture of the technician so we knew who to expect, very personal. Would hire and will hire again.

Robert Facio came on time and was very professional (and thorough) in his assessment of what needs to be done. The work was planned well and coordinated efficiently. He (and his team) worked well to coordinate with the city to secure the permit and get the inspection done within few days. Great work! Thank you

Robert Facio was outstanding!!! He did the work requested, had a very pleasant manner & cleaned up both areas before leaving.

Mr. John Russo from Mr. Electric did a fantastic job. John is extremely professional, highly knowledgeable and very polite & friendly. He is exactly the way it used to be in the United States. The appointment was at 8AM. He called at 730AM to say he's on the way. At 8AM, the doorbell rings, he's here. By his own idea, he takes off his shoes to walk on our carpet. I explain the situation, he says he'll take a look. After 15 minutes, he comes to tell me he has identified the issue and will resolve it. He then fixes the light and then asks me to take a look. Next, just to make sure everything else was alright, he went outside to check our electrical box. Then, he went thru the house checking all of the electrical outlets. He answered all of my questions and made several recommendations. Great job! I wish he was my doctor and car mechanic. You better get this guy while he's still working at Mr. Electric. You just don't get high caliber service like this anymore.

John came out 2 hours after I called. That's amazing in itself. He found the problem in 10 minutes. Flipped a breaker, and it worked! I had already flipped it a dozen times!! Regardless he didn't charge me anything. Most places charge a show up fee. This was free. Amazing. John also informed me that sure it works now. But there is obviously something that caused the circuit to trip. So he went through scenarios. just great customer service.

Very courteous and professional. Disappointed in the price. Although he provided a quote and I agreed looking back it was awfully expensive for what little work required.

John was wonderful. He went above and beyond to complete the work to my specifications. I highly recommend.

First of all, I have to say that Mr Electric is the BEST company I have hired EVER in regards to electrician work. They have always been punctual, professional, and finished the job efficiently and cost-effectively. Without reservation they are the GO_TO company to use