Molly Maid of East Phoenix and Paradise Valley

Elia and Perla did a beautiful job taking care of cleaning and dusting the house for me and my sister. We are elderly and unable to do the deep cleaning as we used to. They are an efficient team and we will requesting them again.

This company is irresponsible and the owner takes zero ownership when his employees make a mistake. My first clean a year ago they did not properly write down the instructions for my alarm system and left my house unarmed while I was out of town on business. I forgave them for this offense and we moved on. Cleaning throughout the year was surface level at best but I am very busy and travel often for work so I never cancelled service. About two months ago I came home after a clean and could not find a $1050 Chloe tote of mine that had my iPad and a few other items in it. I looked everywhere in my home and it simply wasn't there. I called Molly Maids feeling very confused and it was reported back to me that the housekeepers put the tote in a "bin" in my closet. The "bin" they were referring to was my dirty laundry hamper. The tote was under a pile of dirty clothes in the hamper. Although I did not understand how this could happen, I again forgave them for this and moved on. Two weeks ago I was laying in bed after a clean and noticed something was off with a small wooden statue on a bookcase. Something of little value but of significant importance to me as I brought it home with me from the villiage in Africa I lived in one summer while on a HIV/AIDS prevention and awareness trip. The statue had been broken in half and rubber banded back together... Put on a high shelf so that I would not find it. This obviously I found completely unforgivable. Things break. It is a fact of life and absolutely forgivable. But dishonesty? The worst part is that when I called and spoke with the owner about the situation he created an elaborate tale to try to cover it up. Defending the dishonest behavior of his staff members. I am horribly disappointed with my experience with Molly Maids and would strongly deter anyone from using them. Shame on me for giving them so many chances.

Great!

They were responsive to my request, and did an overall good job.

This price is per visit. I think the price is standard. They send the same people to my home for each visit, and that really helps. They do pretty good work. The people are very nice. I will continue to use them in the future and would recommend them to others.