McFarland's Carpet Service

Perhaps the most terrible customer service Ive ever experienced from a company. Brought our Persian rug to be repaired (tassels needed to be redone). The first thing when we dropped off the rug the owner and his son say "I wouldn't pay $80 for this piece of s***". We took it with a grain of salt because some people lack social intelligence and it's not worth arguing. The owner confirmed that the tassels will be redone and quoted us $620. Fast forward 2 weeks later with no updates, I called and asked if the rug was finished. Apparently it was. I picked up the rug and when I unwrapped it, the tassels had not been touched at all. I called in to which the son answered. I asked if they had possibly missed the tassels? He became extremely defensive saying I needed to bring the rug in and ask his Dad. I asked if I could just speak to him on the phone as I live 45 minutes away. Turns out his Dad is "in the middle of no where in Mexico". The son then said "You'll get your refund and never call back here again" and hung up the phone. I had my husband call because maybe I upset him? Turns out the son might have anger problems because again he said to my husband "I'll call you whenever I feel like it" and hung up again. Keep in mind this guy is probably in his late 30's. He shouldn't be in charge of customer service if he has issues. I've attached photos of their "work". They also keep their dog in the shop which jumps on top of and sleeps on all of their rugs for sale and the clients rugs.

Brilliantly! The owner came, and gave us same day service and did a wonderful job. We had had the carpets cleaned that morning and they had stretched terribly.

I was very pleased with the results. The rug had not been cleaned for 20 years and was very dirty and full of stains. I was fully prepared to be told that there was only so much they could do. But when it arrived only 2 small stains remained which were really not very noticeable. The cleaning was much better than I hoped for. A great job! The only negative was that the cost of pickup & delivery was $125 which I thought was a bit steep. But I knew the cost going in and there were no surprises.

Excellent work! We hired another company to clean a deep pile rug that had dog urine on it and was ripped off. McFarland cleaned it perfectly with no smell or residue. It looked and smelled like a brand new rug. Would highly recommend McFarland.

Very well. They were very knowledgeable and informative about their services.

Floors look great. Showed up on time and were polite and thorough.

These are area rugs that go into their carpet service place for cleaning and then they deliver them back. They're very professional and they're very upfront about their pricing. The price of cleaning the rug is based on its size and they will let you know if they anticipate problems with cleaning the rug. They also let you know how far out it's going to take to get your rug back to you. So it's not an overnight thing. It's at least three weeks and it could be more, depending on how busy they are.

McFarland was recommended by the seller when we bought Tibetan wool rugs several years ago and I have used them to clean these rugs every year or two. The service has always been excellent. When I spilled coffee on one of the rugs last year I promptly took it to McFarland. They worked on it immediately before the stain could set, with great results. I will continue to use them for their care of quality rugs and their good service.

The staff were very professional and gave me an estimate on work. The rug came out looking great. The company was very busy at the time and I was in a hurry to get rug done because of a move so I paid a nominal rush fee and it was ready in a week. I would recommend them to anyone.

They did an excellent job removing the stains and odor. The carpet looks beautiful!

This was the second time they came out. They are fast. He is very good. They are on time. They are easy to work with. He understands that your supposed to fluff carpet after you clean it.

Awesome service. They moved the furniture and laid the rugs. They promised 2.5 to 3 weeks turn around but delivered in 2 weeks to the day! All three rugs look beautiful. They picked up and delivered when promised.

I brought the rug to their shop to be cleaned. They had the rug for a couple of weeks which was in the time frame originally specified. I was referred to them by a different company who said it would be better because McFarland's would be able to dip the rug to clean it. They were awesome to work with.

He was to clean and rmove frienge. What he did was clean and replaced frienge.

Cleaned our wool carpet and cleaned and repaired our wool area rugs

I cannot say enough nice things about this company. We are very happy with the quality of carpet- it is fantastic. The owner, Mike, is wonderful and Chuck is also really helpful, concerned and professional. They moved a houseful of furniture for me and then back again. They took their time and did it right, We will definitely use them again and will recommend their srervices to anyone needing superior carpet sales/installation.

I dropped off the carpets. They were quite dirty with dust and pet stains. The guys at McFarland's cleaned them and when I got them back, they were nearly new. I got quotes from others at several thousand dollars so McFarland's did a great job at a great price. I'd recommend them and use them again.

They look like new. Amazing!

I found dealing with the firm and its employees a great pleasure. The employees arrived on time and were very helpful. I only wish more companies instilled such professionalism in their employees.

Top notch job. I am very pleased with the results. The price was excellent. They are very friendly and professional. I recommend them highly.

My mother bought this carpet many years ago, and it was beautiful. She gave it to me about 15 years ago and had it cleaned professionally before she gave it to me, but there were a few spots that the other cleaners left behind. Over the years, it has had everything from spaghetti to orange soda spilled on it. Wear, dirt, moths, cats and kids all left their marks. I called McFarland's Carpet thinking that at least the rug would be clean, but without much hope that they actually could get the stains out. Was I wrong! They did an AMAZING job, and the rug looks wonderful. When they delivered and unrolled the rug, I was shocked - I never expected that this rug would look so good. That said, I also give them super high marks for service. They picked up the rug on time. The representatives were very polite and efficient. They called when it was ready and delivered it back to me the next day. The whole experience was perfect. I know this review sounds a bit over the top, but I really am that impressed with this company.

On time Nice people See comment above

He discounted the price he originally quoted because he could not fix a damaged area. He also did excellent job.

McFarland’s Carpet Service did a good job and the carpets looked clean. They were top-notch. We were very pleased. 'A's across the board. Would definitely use them in the future.

They were able to come out within a couple days of calling, and they showed up on time.