MaidPro Phoenix Central

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They were a really good crew, fast, courteous , they had good products.

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When I originally spoke to them they had informed me that they did not service my area. I was a little distressed by this as I had called many other companies and had no luck getting a cleaning service. The lady on the phone heard the distress in my voice and asked what was wrong. When I informed her of the situation she gave me a number for the corporate office that determines the areas they cover. I called the corporate office and left a message. I received a return call from a lady at the corporate office within a hour and I talked to her for about an hour explaining the situation. I now have them scheduled to come out for regular cleaning service.

We used MaidPro for a couple of years. At first, they did a nice job and were responsive, but lately they have been horrible. We met with one of the owners before they started to clean our house and specifically requested that nobody wear jewelry while cleaning our house. We have a lot of glass, granite and stainless steel, all of which scratch easily, and are costly to repair/replace. They assured us that their cleaners do not wear jewelry when cleaning. One of their cleaners wore a diamond engagement ring while cleaning our kitchen, and scratched a stainless steel backsplash. If we are able to replace the backsplash (and we may not be able to), it will be very expensive to do so. They also hit a new, custom made desk with the vacuum cleaner and chipped of the corner. They claim that they are insured, but when I submitted a claim for this damage, they said (without even looking at the damage) that they could not have done it. (PS: I am a working attorney with two small children, and have better things to do with my time than chase after a company to fix damage they did not cause. I submitted the claim as a matter of principal.) We do not complain about the ordinary wear and tear from cleaning - marks on the walls, damage to the doors when they bang in to them, and so forth - but felt that the two instances above arose from complete carelessness and disregard for our requests. On multiple occasions, they provided services we specifically asked them not to provide and sought to charge us for these services. We also requested a regular "team" and for many months had different people week showing up each week (even immediately after I called to complain about this and was told that it would not happen anymore). The representatives we have spoken with recently have been rude, antagonistic, condescending and unhelpful. So, I'm on Angie's List looking for a better cleaning service and decided I would put this information out there to hopefully benefit others like me.

Maidpro is very responsive to our needs. They are timely, we get the same person cleaning the house on each visit and she is fantastic!

I am very happy with them and they are absolutely incredible. My husband and I are very happy with them.

They came promptly to look at our home and said they would have the office follow up in 2 days to set up a time for service. After 4 days I called and left a message, on the 5th day I left another message... no return call. It has now been 2 weeks and nobody has contacted me. I guess they don't need additional customers right now.

I have had people doing my housework for almost 45 years and I have never had my house cleaned this well!! I was blown away! Now they are coming on a monthly basis.

The housecleaning was excellent, Appliances sparkled and all the various knic-knacs were all dusted and clean. My bathrooms were spotless tile on the floors included as was the kitchen. They were quiet and worked steady for the estimated 4.5 hours. I have written the company with my feelings of a job very well done. All the appliances were shiny and the built in stove top hasn't been that clean for quite awhile. I felt good that the whole house was so spotless.

I contacted the service and talked to the owner. He was polite and helpful and his crew showed up when I was told they would be there. They did a great job.

First, MaidPro's phone # listed on the Angie's List website is out of service (602-903-2402) so I went to Maid Pro's website at www.maidpro.com/phoenix-central which has the new # listed as 602-279-7900. When I called the new #, I followed the prompts and pressed #1 on my keypad to request new services. The phone rang and rang before an automated voice told me "Mailbox # 106 is not available. Please leave a message." So I hung up. My philosophy may be harsh but if a business can't get their first lines of communication to work, it's not a business worth pursuing.

Excellent work every time the come out. No breakage and careful cleaning of delicate items.

They were excellent. They arrived on time and stayed longer. They did a good job. They make things neat and do not try to charge for extra things.

I like that they do what they say they are going to do. The house is always clean when they leave.

I did not pay for the service and so, I don't know their price. I would like to grade them highly in all the categories and I would be using them again in the future.

They cleaned the house, as we were moving in. They charged us, about $250 for a 3000sqft. They did a good job, in spite of missing out a few things. I liked their services and will use the same in future.

They were unbelievably responsive and got back to me quickly. The bid was good, and I had good experience with them over the phone as well. They do a 49 point check list. They really do a very thorough cleaning the first time. The next time they reduce the time and do the maintenance. I liked their website and their check list. I also liked the fact that they do a verification background check. They seem to be very professional and know what they are doing. They are very excellent with their customer service and punctuality. They have been very helpful and responsive. They answered all the questions I had and I am very comfortable with them.

punctual, good job. very easy to deal with

They do a really good job. Whether I am here or not, if I want something special done, I will let them know and they will take care of it for me.

There were two ladies who work for two hours. They are excellent because they have a window and have always been here on time. They come in and get right to work. They have a book where they mark down your special instructions. They are dependable and consistent. They try to send the same people out and you can tell they have all been trained the same way.