Kasi Home Komfort Engineers

It did not work. If you are using this process for soundproofing, do not waste your money. Their response- sorry. Asked for a call back from the owner, no response ! Any questions, call us. John & Jean Peddicord Carefree Az

This company is now known as Kasi. I have a santa fe style home with a flat roof. The crawlspace between the house and the roof was open. They filled that space with the foam. Once they sprayed inside the temperature inside dropped 100+ degrees.

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My experience was mostly negative with this company. I requested an estimate/quote online stating "do not call until after 4:00pm because I will be at work and cannot accept calls" BUT still received a call around noon that I couldn't answer. I eventually called back requesting someone come out on a Friday AFTER 4:00pm because again, I would be at work. The rep showed up at my home midday while someone was working from home asking if they could work on the estimate early. This was declined and they still had to return at the original scheduled time of 5:00pm. When the rep was there he was pretty much polite but pushy. He kept trying to measure for areas we didn't request and asking why we weren't installing the foam in that area (the wall is 75% window therefore foam wouldn't help in that area). When we sat down to go over the pricing and product we were asked what other companies we were looking into and we gave the name. That changed the whole meeting. The rep kept going back to why the other company is a poor company, their product is poor, you "get what you pay for" which I can understand to a point but absolutely every question we asked about KASI products turned into down-talking the other company. I asked about how KASI will help with sound reduction and it turned into "well ___ is not a great product it has this and that and I wouldn't even think about installing their product in MY home..." which was discouraging because you shouldn't have to speak poorly about another company to try selling yours. Also what concerned me was a dishonest event that the rep brought up stating that he and his company "pretended" to be interested in the other companies product and had them come out to install it just so they could see how "terrible" the other companies product was. This was appalling considering he just admitted that he and his company LIED to another company in order to "prove how bad" the other company was. If they were honest about the events stating it was for comparison purposes and were honest with the other company about it I wouldn't have minded but he flat out lied and told me they lied. After that I was supposed to get a quote via email which I did not receive until I personally contacted the rep and requested it a few days later. Overall, my experience was poor based on how they handled themselves. I felt they didn't listen to the customer in regards to the scheduling, they spoke poorly about another company throughout the consultation and lastly their product may be amazing BUT it's priced a lot higher than the other companies I've looked into both in AZ and another state (the other state was just for reference purposes).

After home audit, we scheduled to get an estimate from the Home show. The provider went to inspect at the appointed date, was very professional and said he will send the report in a few days. We had to call the company several times after a week passed to get the quote, and the report was finally dropped about a week after we called. The price was very steep compared to quotes from other insulators (10x more from 1 estimate, 20x more than second estimate) although admittedly their method (sprayed foam) is more expensive than blown-in insulation, so market forces may be at play more than company policies regarding pricing. Nevertheless customers may need to be aware of price differences (cost-benefit ratios or in other words use them if you think benefit of this method is worth 10-20x price).

I asked retrofoam to take a look at my project for insulation and they came out for an initial estimate. The price was right for the square footage and they had the icenyne foam which is what I was looking for. I was not initially ready to have the foam sprayed because I was waiting for plumbing and electrical to be installed, but when I was ready I called them to schedule and they day I got the spray foam they kept me updated on the time and location they were at at every step of the way so I would know when they will be by :-) (which is amazing.) The installer came, and was friendly, courteous, and made sure he got every space between the 2x4's. Any question I had he answered and the spraying took no time at all. The insulation saved me days of doing it myself and I never put in insulation before so it may have taken longer than that :). The next day, the company came out and cut the foam true to the studs and it looked wonderful. Any holes left from the foam expanding were taken care of that day and it still looks great! Everyone I spoke with and met was kind, helpful, and excited to help. I am really glad I went with this company, and my project is moving right along thanks to them! I would definitely recommend this company for anyone who needs spray foam and being in Arizona the spray foam is a must for our climate :-)

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Provider came and gave us an estimate and then called and lowered it and we agreed to the job. They even installed the foam above storage spaces on the side of the house even though the owner thought it would be a problem, but the son and his helper were able to get the job done. Our house is a bit cooler now and just in time.

The sales process was simple and there were some excellent financing options making it very affordable. For the installation, they arrived on time, worked efficiently, professionally and cleaned up after themselves. The techs were great to explain what they were doing. It is a good idea to have paint on hand that matches your exterior walls as they will need it to paint over where they patch the holes they drill in the exterior wall. Also, make sure you check through your house to make sure every outlet and every light switch has an appropriate cover plate. We were in the midst of some other renovations and a few switch plates were missing. this allowed some foam through the walls and a bit of a mess in one room. The techs cleaned it up fast and easy as they used their vacuum to clean it up and then wiped away the water soluble residue quickly. In no time, it was if the mess was never there. No stains, no mess, nothing. Impressive. We could immediately tell a difference in how much noise we noticed from outside the house. Also, it became evident very quickly that there were many places where we had air leaks through the slump block walls on our 2600 sq ft home built in 1969 with 1 major addition of 400 sq ft.

After reading the reviews from a few dissatisfied customers with regards to elevated pricing, my husband and I still decided to investigate Retrofoam as an option for the east wall of our house and the walls and ceiling of one room (which is an add on with only 3 inches of roll-style insulation in the walls and ceiling). Due to the ceiling only having about 4 inches space, blow in attic insulation company could not get in there to blow insulation in. This room is 10-20 degrees hotter than the rest of the house and foam was the only option. Alex was our rep and his presentation at the house was informative. He informed us that they are the only company that has the rights or licenses to use this type of foam, which does not have formaldehyde. The quoted price was about $2200 for the east walls of our house and the ceiling of the one room. They gave us info for a company that could do a home improvement loan for us. Alex left with our $600 deposit check and a tentative schedule date for about a month later. We immediately called the home loan company and to our extreme surprise, we did not qualify with them. Our debt-to- income ratio is exceptionally low and our credit scores are fairly high. This company offers a 6 month, no interest loan, but after the 6 months, the interest rate jumps through the roof. Due to our low debt-to-income ratio, it was very feasible that we would have the amount paid off in 6 months and then the loan company wouldn’t make any money; therefore we feel we were declined for this reason. Not having $2200 cash, we immediately notified Alex the same day that we had not been approved and needed to reexamine if we could afford to move forward. Two days later, our $600 check was cashed anyway. Although this made me a bit nervous and uneasy, Patrick explained that he makes it a practice to deposit the checks right away so that they are not laying around and he reassured me that if we decided to not move ahead, they would refund out $600. We looked around at two other companies which were about half the price, however it appears to be true that Retrofoam is the only one that does not use formaldehyde in their product. After several weeks of reorganizing our financing, we decided we could move forward with just the add-on room of the house, which was the hottest. We called Alex to ask him to look at the measurements of that room from his notes from his visit and give us a price for just that room to include walls and ceiling. We never heard back. For weeks my husband called and emailed numerous times and never heard back from him. We ended up calling Patrick, who told us he would touch base with Alex and we should hear back. Still, we heard back nothing from either of them. We were very dissatisfied with this company at this point, and had there been any other company who could do this, we would have gone with another company. Finally, after about a month, we heard back from Alex on a price for only the ceiling of that room (which incidentally would cost $1,000 which is their minimum job). After repeated detailed exchanges with both Alex and Patrick in attempt to clarify that we were looking to do the wall and the ceiling of that room, they finally gave us the price - $1400! With continued reassurance from phone conversations with both Patrick and Alex, guaranteeing it would decrease the heat transferred into that room from outside by approximately 85%, we agreed to move forward and keep our original schedule date. We never received a confirmation call from them the week of the scheduled date and we actually had to call them, twice, to make sure we were still set for that date and time. The day of the install, two gentlemen showed up on time to do the work, however Alex had given them the wrong order and price of work to be done, which was very frustrating after all the poor customer service we had received thus far. After a phone call to Alex, we got it straightened out and the workers began. I was satisfied with the two who were there to do the install; they demonstrated patience, professionalism, and seemed to take good care of our property. However, we were left with no paperwork or information on the foam or what to expect from the product. The reason I bring that up is because starting that evening there was a strange “burning” odor coming form that room that just kept getting worse, but I had no idea if this was normal and to be expected because I was given no information for after the install. On the second day of having the foam installed, the room is NO cooler than it was, and in fact, it actually seems to be hotter than it was before. We called Alex to requests them to come out with the thermal gun and troubleshoot. He was scheduled to come out the following week, however on the 6th day after install, (the day Alex was scheduled to come out) the room finally actually started to feel cooler than it had. I texted him and asked him if there was a ‘cure’ or ‘set’ time for the product because we were just now noticing a difference. He then informed me that there is indeed a “cure time” of 48 hours, and that is why he suspects we didn’t feel a difference. As to why were not told this at this initial presentation, during or after install, or when I called him upset the following night after install reporting no difference in the temperature of the room, I have no idea. The room is not necessarily the same temperature of the house, but it is maybe 3-4 degrees warmer, verses the previous 10-15 degrees warmer., which is what we were told it would do, and it appears to work as informed. Update: company has responded that this was not an a name or address that they did service work for. However that is incorrect. This is a shared account with the co-owner of the property who has a second house in NC. This house in Mesa, AZ, to which service was provided by retro foam, is listed as the"vacation" home on the Angie's List account. Patrick infarct called us a few days later to confirm. Patrick met with us at our house a few days later to discuss the review and their customer service.

After reading the reviews on Angie's list, we decided to give Retrofoam a call. When I called, Patrick was responsive and was able to get me a Saturday appointment for a quote at the time that I chose. Darryl was the salesperson who came out for the call. He was early, which was fine (actually preferred because I was sitting around, waiting for him). When he saw me, the first words out of his mouth were "is your husband home?" I was the person that called to set up the appointment and was capable of telling him what we needed, so I'm not sure why he preferred to speak with my husband. After explaining the issues, Darryl measured the house and prepared a quote. When he gave me the quote, I was really taken aback. $2500 for the master, which only included three walls, no attic insulation. He then explained that it would be $9000 to do all walls in our home and another $9000 for the attic. What? Because the quote was way higher than either my husband or I anticipated, I told him I needed to think about it before I set up an appointment. This is when the sales pressure was turned up significantly. He told me to book now, otherwise they would not be able to get me in until the end of summer and by then we would not realize the benefits of the foam for the season. He said I would just need to give him 30% down to book and I could cancel my appointment later. While he was rather insistent, I remained firm. UPDATE: I received a call from Patrick (owner) today in response to my review. He was extremely apologetic and explained that my experience is not how RetroFoam does business and he would like to opportunity to win back our business. He seemed sincere, so I met him for another assessment and quote. Patrick explained the process and benefits of using RetroFoam, he remeasured and provided a significantly lower quote: Master bedroom walls (~$1300.00); whole house exterior walls (~$7000), and attic ($7000). He also told me that he spoke with Darryl, so this experience will not likely occur to another customer. We are going to give RetroFoam a chance and will be having the master bedroom exterior walls done. Once the services are complete and we are a month or two into the summer, I will update my review on the details of the services performed and the benefits we have noticed from having the project complete.

The workmen were professional, very knowledgable about the construction of my building based on its age and proceeded to fill every hollow block. The differance in heat transfer through the walls was emediate. I am very happy!!!

I called last Friday to have someone come out and do an estimate for insulation in my attic. It took an entire week for them to respond - in that time I had already had the insulation installed by another company.

Very professional company.

The salesman was professional, informative, and on time. We were satisfied with the estimate. The work was done on schedule. There was a laundry room that could not be foamed on the original date because there was no sheet rock on the walls and we had overlooked this problem. The room was sheet rocked within two or three weeks which we did ourselves. We notified Retrofoam that is was finished and ready for foaming. They scheduled the completion the next day and it was done. This has made a big difference in our electric bills. I keep my thermostat at 73 degrees which is higher than most people have it and our bill is already coming down! We recommend this company to all that are interested. We could have used other companies but this is this company's expertise.

The only thing I noticed, and that bothered me a wee bit, was that when they came, they didn't seem to come prepared to do the job. They just didn't seem to be under the same directions as the front end individual that came to do the estimate. They seemed to be a little bit in the dark.

I made an appointment with a representative/estimator. He was prompt and professional. We setup a time when the work could be done. Which was approximately 2 weeks later. The workers were on time, dressed professionally, rang the door bell (to let me know that they were going to start) and if i had any questions to let them know. While they were working on east wall they wanted to show me that there wasn't any insulation between the wallboard and outside wall. That's when i knew i had made the right choice in choosing this company. It took them all day to complete the job. When they were finished they let me inspect the completed job and cleanup . I waited a few months before giving this review to see if there was going to be a change in my electric bills and there has been in my favor. My outside walls now are relatively cool now that the outside temperature are in excess of 100 degrees. I would use this company again and i probably will.

I had installation come out through the electrical outlets and wet circles on the outside of my home. I had to make two calls to have these things fixed. I felt I should have been warned and the company should of done a quality control of the home after job was complete.

I think that they did a good job, but I do have a spot that I need to repair soon. I think that their pricing was also fair.

Everything went great, performed work as described and cleaned up great. Crew was very professional. Will use again.

Both the owner and the installers were professional, considerate, and easy to work with. I would highly recommend this company!

Patrick provided the estimate and a detailed explanation of the process and how the work would be performed. He also warned that sometimes the foam doesn't get into every area, and in those cases they would come back to identify and fix those areas. They did the job and returned to fix a couple of hot spots. Patrick and his crew were professional and did excellent work. We're very happy and highly recommend Retrofoam.

Retrofoam was great, their workers are clean cut and professional. They got the job done in two days because of lightning on the first day. They cleaned up and left the property clean, they picked up some of our lawn debris.