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Interior Stone Expressions Inc

Countertops and Backsplashes

About us

Angies list members get free stainless steel undermount sink with kitchen counters.We never use sub contractors. We have a flawless record at the ROC

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Fabrication & Installation of all stone countertops. Job complete with no surprises. Never a complaint at the ROC or the BBB.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
Showing 1-1 of 1 reviews

Cay H.
09/2010
2.0
countertops
  + -1 more
They sent a contractor to us for the sales process. When we had questions, though, he did not remember who we were! We felt like he got the job and just moved onto the next project: poor customer service. They were not quick to return our phone calls. They asked for a huge down payment upfront, which caused us a lot of stress. During the job, they gave us little guidance in getting the project started. Now that the job is finished, there are a few parts of the counter that show a defect in the craftsmanship; in particular, there is a very obvious seam in the granite near the kitchen sink. To their credit, I will say that I was pleased with the island they constructed. Overall, there was very poor communication throughout the process.
Description of Work: Installed new granite kitchen countertops as part of a complete kitchen remodel.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$2,897

Response from Interior Stone Expressions Inc
I am so sorry that you had what you determine to be a bad experience with our company. The 50% down payment is what is the "norm" in our industry as you get 90% of the job done for 50% of the money. we buy the stone ,go to your home to template,fabricate the stone to fit on only one home in the valley ... yours. the only thing not done yet is the installation which takes 4-5 hrs. So as you see we are doing much more than 50% of the work for 50% of the money. In our industry we have to have some protection from a customer who suddenly changes their mind after we have bought the stone and fabricated it. we have NEVER had a complaint at the better business bureau in all the years we have been in business.(12) I hope this response maybe helps you to understand a little better how our industry works. Thanks you. Bob Willard

    Contact information

    1737 E Jackson St, Phoenix, AZ 85034

    www.needanewsink.com

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes

    FAQ

    Interior Stone Expressions Inc is currently rated 2 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Interior Stone Expressions Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Interior Stone Expressions Inc offers free project estimates.
    No, Interior Stone Expressions Inc does not offer eco-friendly accreditations.
    No, Interior Stone Expressions Inc does not offer a senior discount.
    Yes, Interior Stone Expressions Inc offers emergency services.
    Yes, Interior Stone Expressions Inc offers warranties.
    Interior Stone Expressions Inc offers the following services: Fabrication & Installation of all stone countertops. Job complete with no surprises. Never a complaint at the ROC or the BBB.

    Contact information

    1737 E Jackson St, Phoenix, AZ 85034

    www.needanewsink.com

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM