They sent a contractor to us for the sales process. When we had questions, though, he did not remember who we were! We felt like he got the job and just moved onto the next project: poor customer service. They were not quick to return our phone calls. They asked for a huge down payment upfront, which caused us a lot of stress. During the job, they gave us little guidance in getting the project started. Now that the job is finished, there are a few parts of the counter that show a defect in the craftsmanship; in particular, there is a very obvious seam in the granite near the kitchen sink. To their credit, I will say that I was pleased with the island they constructed. Overall, there was very poor communication throughout the process.
Description of Work: Installed new granite kitchen countertops as part of a complete kitchen remodel.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$2,897
Response from Interior Stone Expressions Inc
I am so sorry that you had what you determine to be a bad experience with our company. The 50% down payment is what is the "norm" in our industry as you get 90% of the job done for 50% of the money. we buy the stone ,go to your home to template,fabricate the stone to fit on only one home in the valley ... yours. the only thing not done yet is the installation which takes 4-5 hrs. So as you see we are doing much more than 50% of the work for 50% of the money. In our industry we have to have some protection from a customer who suddenly changes their mind after we have bought the stone and fabricated it. we have NEVER had a complaint at the better business bureau in all the years we have been in business.(12) I hope this response maybe helps you to understand a little better how our industry works. Thanks you. Bob Willard
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Service Categories
Countertops and Backsplashes
FAQ
Interior Stone Expressions Inc is currently rated 2 overall out of 5.
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Interior Stone Expressions Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Interior Stone Expressions Inc offers free project estimates.
No, Interior Stone Expressions Inc does not offer eco-friendly accreditations.
No, Interior Stone Expressions Inc does not offer a senior discount.
Yes, Interior Stone Expressions Inc offers emergency services.
Yes, Interior Stone Expressions Inc offers warranties.
Interior Stone Expressions Inc offers the following services: Fabrication & Installation of all stone countertops. Job complete with no surprises. Never a complaint at the ROC or the BBB.