Howard Air

Do not use Howard Air! I am extremely disappointed with their service and practices.** Howard Air installed a new AC unit in my rental property, and despite having a maintenance contract with them, they completely failed when it mattered most. My tenant was recovering from a double transplant when the AC stopped working, and the house heated up to over 100 degrees. Given the circumstances, I thought I could count on Howard Air to act responsibly and promptly. Instead, they took advantage of the situation. Despite the AC being under warranty and them being the only company to service it, I was slapped with an **outrageous after-hours fee of $149** for a technician who arrived at 3:00 PM. On top of that, I was coerced into purchasing their “Howard Aircare” service for **$198**. To add insult to injury, I was charged **$158** to fix a wire that they had improperly installed in the first place, and a whopping **$484** for a thermostat that I could have bought on Amazon for just **$46**! The total bill came to **$986**! To make matters worse, they claimed the repair wasn’t covered under warranty because the thermostat wire was worn through due to their improper installation—something they clearly knew about. It feels like they exploited my tenant's dire situation to rip me off. I’ve tried to reach out for a resolution, but a manager won’t call me back, and the person I spoke to promised a refund that has yet to materialize. **Save yourself the headache and avoid Howard Air at all costs!** They are all about greed and lack any sense of responsibility.

Patrick Bailey and crew did an outstanding job installing a 5 ton zoned system in our house, all in one day, albeit a very long day. They arrived promptly at 6:30 in the morning, wrapped up at 8:30 PM. These are among the hardest working people I have ever seen. The are detailed, well organized and quality conscious. They took great care while working in our home, did the clean up afterwards, every thing returned to the condition before they started. The system worked on the first try and we are very pleased with the work. Kudos to Patrick Bailey and team.

it went really well, they did quality work.

We had Ken come and do some routine maintenance. He showed up right on time. Ken got to work immediately on our 2 a/c units. Gave us full assessment report. Very professional. I would highly recommend Howard Air! From the interaction of setting the appointment, to getting the work done, we were more than pleased.

This was for the fall inspection. I have a contract with Howard Air for maintenance. They kept me informed about the technician’s arrival time. He came on time, was polite, wore shoe coverings and explained things well. He had pictures of the units on the roof. And was able to show me one problem.

It’s working! Thank you! The technician was very nice and knowledgeable. He cleaned everything up when he was done.

Very excellent service, very responsive though has a high price.

I wanted to give a shout out to representative Scott Bird of Howard Air. Mr. Bird came to my home to analyze my current heat pump system and discuss a new system. From the moment of contact he proved himself exceptionally professional and knowledgeable. He took the time to inspect my unit on the roof, take measurements, inspect my attic and my air return, as well as my insulation and other aspects in the home influencing my heating/cooling needs. He was respectful of my property and my health. He provided me with extremely useful information about how heat pumps and ducts work and how to ascertain my specific needs for my home. From my current research both online and in person I had many questions which he took the time to answer. He didn't try to upsell me or push any particular product, but rather gave a thorough analysis of my current system and what I would need if I were to replace it with a reliable and efficient new system. Needless-to-say, I was impressed enough to take the time to write this review. I will definitely be considering Howard Air when making my final decision.

They did a great job They took care of the job and all the paper works Easy peasy!!!

Denis did a great job. He was on time and did a great job checking over the equipment. He was very thorough, cleaned the coils on the condenser and made sure the condensation line was clear. Now I'm ready for the summer!

Very pleasant experience with them. Adam showed up on time, and was professional and polite. Took his time and got everything done. Best of all - he didn't try to up-sell! I appreciate that, and will continue to use them for routine maintenance and specific needs with my home AC unit. Thank you!

They did not do anything physically to troubleshoot our problem. They just gave us an outrageous quote to modify our system to their desires. We called another Air conditioning company and they came out and found the problem with the inoperable unit with in 15minutes after arrival and had the unit up and running.

Howard air has been our maintenance contractor since we bought the house in 2004. All systems were in before that and they kept them in good shape, but rather than waiting for a JULY breakdown we were pro active in replacing the whole thing.We got 4 quotes and they were all over the place. We chose Howard for a number of reasons: Hector ,the salesperson was very professional and thorough in his presentation.also we were satisfied with all our prior work with them. We agreed with their quote(even though it was above the other contractors because quality and reputation counts as well as $. They scheduled install and the crew was right on time and finished in 1 day. Hector came over to inspect and we found a few very minor issues. The repairs were finish in a timely fashion and personable staff was on sight and helpful. They were thorough with their explanations. A good company with good recommendations goes far with me. I recommend Howard air.It was a costly job but I am confident in our choice.

It went well. No issues with my system. The technician said I would need system cleaned but could defer until next maintenance call in the Spring. Did not pressure me to spend the extra money now.

Excellent service Very knowledgeableThe Very Best company we have every had Thanks to the best crew ever!!!

Both technicians on the job were excellent. Efficient and clean from prep. through installation and testing. Also very good instructing use of new sophisticated thermostat in house and app for remote control anywhere.

Jason replaced the coils on one of our units a couple of months ago, and we just wanted to have him recheck it to make sure it was still working properly. He was prompt, courteous, and professional. We have been using them for the past 4 years and the service is always great.

In the middle of typical 110deg summer weather, they were the ONLY vendor who not only accepted an emergency call but showed up 4 hrs earlier than expected. Tech Mark found a corroded connection box and had it up and running in an hour or so. Hat's off to the on call girl Veronica too, who went above and beyond to contact us multiple times to set up the appointment. Price includes call out fee but that's to be expected. They earn your business...!

Scott with Howard Air was incredibly responsive and knowledgeable when it came to bidding our installation project and walking us through the process. The crew we were assigned (Pat and Frankie) were prompt, professional, and competent. They were also very good about helping us understand the expectations. Pat also took the time to walk us through the thermostats and how to program them. We have multiple large dogs and they were good about working with us so the dogs could go outside safely and regularly. I would happily use them again if I ever have to install new A/C units. Job well done!

The installation did not go well because there was a leak. The leak resulted in damage to the wood surrounding the AC unit inside the house. The damage was repaired so I give Howard Air credit for that, but the repair is not as good as the original (still some bumps in the boards). The whole process took weeks to finish and we had several techs come to the house. One tech told me to call a plumber. It took quite a while to escalate it to get someone to agree to fix it. I would not hire Howard Air again.

Chris Reeves was our technician and we couldn't be happier with the service he provided. From calling 30 minutes before he arrived to let us know he was on his way to taking us through the entire HVAC system as we're pretty new to our home, Chris was patient, courteous, helpful and a wonderful ambassador for Howard Air. We'll be clients for life! I'd give more trhan 5 stars if I could!

They were very good. They followed up on their work and I highly recommend them.

Eric was very professional and courteous and practiced safety by wearing gloves, boots and a mask during this pandemic.

Tech arrived early in the time window which was noon to six. He came before one! Very pleasant and professional. Didn't try to oversell me which was refreshing.

Great! Technican was friendly and quickly got the job done. The repair work scheduled and completed the day of the call