"Member, thank you for taking the time to bring your feelings to our attention regarding your Howard Air experience. We have determined that a full refund for the maintenance on 6/4/14 will be sent to you today, 9/30/14. We feel this situation was unique and very uncommon for the very experienced technician that performed the maintenance. It is not typical to locate duct leaks on a routine maintenance unless concerns are brought up at the time of the visit. Rest assured he performed your maintenance with the direction of preventing a future breakdown which promoted him to also discuss possible replacement due to age and condition. We hope to have another opportunity to show why we have earned such a great reputation in the valley for over 35 years."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Welcome to Phoenix! We look forward to answering the call for when you should need us. We enjoy reading reviews about the great experiences our customer have with us; this is why we do what we do. The fall maintenance will be the next visit to your home to prepare for what we hope is an actual "winter" and the need for heating. The old saying "no second chances for a first impression" is what drives our technicians to deliver a WOW experience every time. Thank you again for the opportunity to introduce ourselves. So, from all of us at Howard Air, welcome to the family!"

"Member, we apologize again for your less-than-perfect experience with Howard Air. In 2012, there was a shortage of gas furnace/coil equipment as well as the specific air filtration you wanted from the manufacturer you wanted. We exhausted all resources in attempt to get your specific model delivered for installation. We even installed a temporary unit to allow for you to not go without cooling in the meantime. This temporary unit did fail which we repaired at no cost to you at any point. The equipment shortage was out of our control but it was our responsibility to do what it takes for our customer. So, we offered our other brand as a solution which was not a downgrade in quality and would provide ample levels of comfort. This was not the ideal a/c replacement scenario or one you read about here from other members. We truly hope you see all our efforts as a direct reflection of the dedication we have to customer satisfaction."

"Member, we are sorry to hear you had a less-than-perfect experience. Our Service Manager, Bruce, would like to reach out to you by phone to discuss this further. We take customer service very serious and will respond to all feedback we receive, good or not so perfect. We look forward to speaking with you and thank you for allowing us the opportunity."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Your review outlines the perfect scenario; on time, efficient, and customer friendly. This is our goal on every visit. We look forward to your next routine visit where we get another opportunity to demonstrate our level of customer service. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. You were placed in some great hands with Scott as your comfort consultant. The installers included on your project are part of a very experienced team that takes a ton of pride in their craft. From the initial phone call to the final walk through Howard Air is committed to ensuring the replacement process is as informative and convenient as we can make it. We look forward to hearing year after year how much you enjoy the comfort in your home (and lower utility bills will be nice too!). So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time tell others about your recent Howard Air experience. We must say that your review was an exact description of how we strive for every visit to go. And your referral to family and friends is the highest compliment a company can receive. Thank you for allowing us the opportunity to serve you as we look forward to the next one. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your recent Howard Air experience. The replacement of your 5 ton A/C system will give you the peace of mind you were looking for. Repair year after year is usually a tall tell sign that replacement is near and we appreciate you partnering with us on this. We look forward to your routine maintenance in keeping your new investment operating at its peak efficiency. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your recent Howard Air experience. We look forward to your next routine maintenance and the opportunity to continue our great first impression. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. All too often we respond to clients home's to find past service providers attempt to install an A/C system correctly. To the common homeowner as long as the system is working we don't believe anything is wrong. Then, that "one day" comes where everything is not OK. Thank you for allowing us the opportunity to correct your system's issues and provide education on why they are necessary. We truly look forward to our next routine visit and thank you for choosing Howard Air. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. It was our pleasure meeting you and telling you "everything was in good working order". We believe it is our job to tell a customer the current condition of their system with no incentive to "sell" them unnecessary services or repairs. We look forward to the next routine maintenance in keeping your system operating as it intended. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. We are happy to have earned your trust and business in your time of need, but earning your trust to be called in the future is the real compliment. We are experts in what we do and look forward to partnering with you on the replacement of your older inefficient system. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for your kind words and for taking the time to tell such a detailed account of your Howard Air experience. You outlined the exact way we strive for every replacement project to go. We take a ton of pride in our processes and they are in place for so many reasons. From the moment you contacted our office to the follow up Scott provided; it is all part of an overall trained process. This allows for 100% customer satisfaction not only one time but every time. Thank you again for allowing us the opportunity and rest assured you will enjoy many years of comfort with your new Carrier systems. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Your referral to friends and family is the highest compliment we could receive as a company. While serving the valley for over 30 years we have always honored the referral as a "gold star" in customer service. That why we made a commitment to perform our day-to-day operations with "service" as a #1 priority. This culture has driven the over 800 reviews you see here. Thank you again for allowing us the opportunity. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. A thorough evaluation of your system is necessary twice a year and this is to prevent little issues from becoming big issues which eventually caused our systems to fail. As we know our air conditioners never pick a convenient time to quit on us. Thank you for trusting the value in this type of yearly requirements. We look forward to our next visit now that you have chosen Howard Air to care for your AC from this point on. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for your loyalty to our company as we know clients have choices in who they trust. We look forward to the next routine maintenance visit to ensure no interruptions in comfort. From all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. We look forward to your next routine preventative maintenance visit. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your recent Howard Air experience. We look forward to the next routine preventative maintenance visit. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your recent Howard Air experience. Preventative maintenance provides us peace of mind and with the installation of a condensate safety switch; rest assured your safe. Thank you again for allowing us the opportunity to introduce our award-winning service team. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your recent Howard Air experience. We are sorry you felt the price was more than the value of what we provided in service and warranty. Rest assured the price of this electrical component which failed and caused your system to shut down was replaced by the best brand and warrantied by the best company. We understand everything can be researched, but we hope customers can place value of having a licensed, background checked, NATE certified, experienced technician diagnose the issue in the most professional manner. We hope that the experience along with our guarantee and warranty will provide us future opportunities to serve you. Thank you again for choosing Howard Air."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. We look forward to our next routine maintenance now that it seems we have earned your trust and business. The Angie's List offer we provide is a great way to experience our award winning service at a discount. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to provide such a detailed account of your Howard Air experience. "We'll be calling them again if we need HVAC service." is the highest compliment a company can receive! This why opened our doors 37 years ago and choose to put customer service back into our industry. We have a saying that we are in the "Service" industry with HVAC background. Which means "Service" is our first priority. We look forward to the next routine visit and another opportunity to earn your trust. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your recent Howard Air experience. Thank you for allowing us the opportunity to introduce ourselves and our award-winning service team. We look forward to the next routine maintenance as we get you ready for winter. From all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your Howard Air experience. We would love to say in our 37 years in the valley we never have come across new equipment that unfortunately had issues within the first year of installation. Where you get to see the true colors of a company is what they do after these issues are discovered. We hope you agree that when Howard Air says "we stand behind everything we do"; we mean it. We decided a long time ago that doing the right thing for the customer is the only choice we have as a company. We look forward to your routine maintenance and continuing to earn your trust in Howard Air. Thank you again allowing us the opportunity."