Howard Air

My sales person was very nice and professional but the installation didn't go well at all. Their installers made a huge mess. They were responsive to my complaint.

Everything went fine. The guy that showed up was professional. The only hiccup was that they were suppose to come out between 12:00 p.m.-6:00 p.m. and they showed up at about 6:35 p.m. and didn't notify me that they would be late.

I was pleased with the service. This visit was even better. I will continue to use them.

I was very pleased with the service.

Overall it was a very good experience. I generally like to fix things on my own if I can learn how, and it was very encouraging to have him offer his explanation to me so that in the future smaller issues wouldn't be such a big deal.

We bought a maintenance contract with them a year ago and it is entirely worth it. Our AC tends to die frequently in the summer. It died during the 118 degree weekend on a Sunday night. They were out within and hour, temporarily fixed it, then came back the next day to fix it. We had them back a few weeks later to do maintenance, It died again tonight (on a Saturday night) and they were out within an hour again. The problem was different from the last time, and it was covered under the maintenance agreement, so we paid nothing for what would have been a $300+ repair. It's an essential service if you live in the desert!

Never experience a problem, attentive, I have been using there services for over 5 years now

They were great, they showed up on time, and everything seemed to go smoothly. They showed up as and when expected, and that means a lot.

I purchased an Angie’s List Big Deal for this service and it was fine. I got some extra stuff so there were additional charges. The technician who came out seemed competent and seemed to know what he was talking about.

Called for service for an under performing heat pump unit. Appointment scheduled for 2-3 days after calling. Tech kept appointment right on time,added freon & cleaned Unit & checked out for proper operation. Good service, good price, on time, & pleasant technician. No phoney sales BS for unneeded overpriced work or "need new" replacement unit scam..What more can you ask for? .

Completing follow-up details from all commercial requests is impossible due to lack OF TIME. please STRUCTURE YOUR QUESTIONNIRE OBJECTIVELY TO ALLOW MULTIPLE CHOICXE RESPONSES. I CANNOT TAKE THE TIME TO LOOK UP FROM PQST PAPERWOTRK ALL YOUR REQUESTED DETAIULS.

i called Howard Air around 300am due to my air conditioning not working and was told a tech. would call me back so i waited and heard nothing so i called them back this was at 800am and set up another appt. to come LOOK at my a/c. they replied that the tech would be there around 100pm a few hours went by and i got a phone call from howard air that they would have to change my appt to 600pm due to an a bigger job before me which is understandable so i waited again and 630 came by and i still have not heard anything so i called again and they said they would put it back in the system. i was fed up so i called another company to come out because WE HAVE NOT HAD A/C SINCE LATE THE NIGHT BEFORE i will never recommend this company to anybody nor ever call for any kind of service from them

Howard Air was excellent. Everything was fine with them.

It was fine. I was not there since it was for a rental property, but the tenants said good things. I had originally thought it was just a Freon issue. I have a home warranty so I had to contact them to get it fixed. Now that they have been serviced, they are running well. He followed up with me and the tenants and provided the services he said he was going to do. He had a very fair deal and offered a couple of pounds of Freon which the other deals did not. This helped influence my choice with him. They were very responsive and they set the appointment up right away.

Office responded quickly after purchasing the coupon deal. Set up an appointment a week or so from the time we talked. Technician arrived in the time frame scheduled. I wanted to ask him about the thermostat, but he didn't really know much about it. So much for programming it. He checked the unit which is on the roof so I could not accompany him. He made a bid deal that the unit is old (10 years) and that the motor could go any day. He recommended a part (which I am not sure I needed) as the A/C was working. He tried to address the noise, but a a few minutes after he left the noise returned. I would not use this company again.

Upon arrival, I was informed that the summer inspection special included only 1 heat pump. They said I would have to go back online to Angie's List and purchase another special if I wanted the other unit inspected. It was noted only in the fine print and after I had made the purchase. They are highly rated on Angie's List, so I was disappointed in the apparent bait and switch. I won't be using them again.

The temperature in my house started going up on the hottest day so far this year in Phoenix. 118 degrees. By midnight, I could not get the temp below 85. At 1 a.m. in the morning, I called Howard Air on Cave Creek Road (don't confuse with another Howard Air Repair) and was actually able to leave a message with a live person. I got a call back at 6 a.m. and my air conditioner was working perfectly by noon. My husband was out of town, of course, and I was so stressed about the temp because I have saltwater fish tanks that can't survive high temperatures. The technician, Gabe, could have told me it cost ten times the amount I paid and I would have gladly paid. I have never used Howard Air before, but I totally trust them now. Gabe was professional, efficient and didn't even push me to sign up for a maintenance contract. I will ask for him in the future. Thank you!

It was an Angie's List Big Deal that I purchased. It was great. He did a great job. He did all the things that he actually do and got us ready for summer. He went above and beyond on what he needed to do. He was really good, I would recommend them.

Howard Air stands by its work which is critical especially with AC units in Arizona. Howard Air installed a condenser swi

The installer was very professional and efficient.

My tech was VERY nice and kindly answered all of my questions. I'd have him back any time. Thanks for a great experience!

On time. Tried to sell me a new unit, but that was expected and not out of line as my current unit does need to be replaced eventually. I just don't want to do it this year. Service took about an hour. A/C is running at it's usual efficiency now.

The service was okay. I called them, we set up an appointment and they came on time. They came and checked it out and said everything was okay and it was done, I have a new AC and so it didn't take them long.

Purchased the discount offer via Angies list, received a receipt. contacted Howard Air and advised I had purchased the offer. I was scheduled immediately for an AM appt for the following week. I was told I would be called 30 mins in advance. On the day of the appt, I was called in advance, technician arrived 30 minutes later, check/clean out was performed in 30 minutes, and my request was completed. What a breath of fresh air....I received EXACTLY the service I was promised...I will use them again.

They did an excellent job. They pointed out what needed to be one and we got it squared away. They were top notch!