"Member, thank you for taking the time to tell others about your recent Howard Air experience. We made a commitment from the day we opened our doors in 1977 to never forget we are in a "SERVICE" industry not sales. So we will always put customer service first and the needs of a customer before ours. Thank you for noticing our approach to what most companies call a "quote or estimate" process. This is why we employ and train our Comfort Consultants to be experts on equipment and installation processes; not sales. Thank you for allowing us the opportunity to serve your air conditioning and heating needs. As a family-owned and operated business we love making our family bigger, so from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. No A+ required, your "A" rating is enough for us to feel proud of our team. Thank you for allowing us the opportunity to serve your needs. We feel like we earned a new loyal customer and we look forward to always being there when you need us the most. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. You had some very experienced technicians on your rooftop and thank you for noticing. We look forward to your next visit in preparation of our brutal summer ahead. Your loyalty over the past year is appreciated and we intend on doing everything in our power to keep it that way. Thank you for your business and your review. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to give us feedback on your experience. We are sorry we did not earn a better grade in your opinion. We take all customers feedback and use it for future training opportunities. We just want to be clear the air conditioning system was correctly installed but, unfortunately, there was a manufacturer error with a valve which we corrected under warranty. We look forward to our future maintenance visits as an opportunity to build confidence in your decision to choose Howard Air. So, from all of us at Howard Air, welcome to the family!"

"Member, sorry to hear you felt we were not the right company for you. The technician that performed your maintenance is new to our team but by no way new to the industry. He has over 10 years experience and N.A.T.E. certified, which is the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians. We hope to have another opportunity to prove our reputation was earned by providing honest service and putting the customer first. Thank you for your review and business."

"Member, please except our apology for your less-than-perfect experience with Howard Air. We have looked into what happened to cause your experience and realized a new Customer Service Rep failed to input you in our system as an Angie's List customer which caused your membership to be questioned. This has been updated and will not happen again. Our billing clerk unfortunately does not have access nor does Angie's List provide a verification access for their members to service providers (Trust us, it's been in their suggestion box). Nevertheless, this is no excuse for the phone call to provide a negative tone on our company which the recorded call has been used as a training opportunity to ensure complete customer satisfaction. We would like to have our reputation and member reviews speak to the overall commitment we have to customer service. We look forward to having the opportunity to demonstrate this on your next visit. Thank you from all of us at Howard Air."

"Member, we are sorry to read that you had a less-than-perfect experience with Howard Air. We have researched your claim and cannot see where we failed to provide confidence in us, before or after the installation of your new air conditioning system. We quickly responded to your call of a home that your son resided in and did not have cooling. We immediately provided temporary cooling to the home while we coordinated an installation (unique to our company), which we were a few weeks out, due to weather and demand of our company. Nevertheless, we ensured your property did not go without cooling. Your comfort consultant paid a visit during the installation to ensure everything was going as planned which is standard practice. We have also had a technician revisit the home since the installation to ensure performance is to manufacturer's specifications. We truly apologize as we will always take every opportunity to evaluate ourselves and our processes to ensure we are the best we can be. We look forward to earning your trust as we ensure your system operates as the day it was installed. Thank you for the feedback from all of us at Howard Air."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for also being a loyal customer for the past few years. We are however unclear as to what we could of done to earn an "A" rating on either our last visit or a previous one. We hope you don't mind, but we would like to reach out to you by phone and get more information. As you know we take customer service very seriously and the feedback from our customers will be used to ensure we are the best in town. We look forward to talking to you and the next time we can visit your home. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you as well for your continued business dating back to your previous residence. We are proud to say we don't usually lose customers once we've had an opportunity to demonstrate our high level of customer service. We look forward to ensuring your new air conditioning systems perform at peak efficiency and give you many years of comfort. From all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for taking advantage of a discounted service coupon that is only offered to Angie's List members. This also allowed for the opportunity to introduce ourselves and our commitment to customer satisfaction. We did find a pesky run capacitor that failed which is very common. Rest assured, Howard Air warranties all repairs and services we perform. We look forward to the next visit on a more "scheduled" basis where we can get your system ready for the next big season. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. We have several things that separate Howard Air from all the other contractors in the valley, and our exclusive "Temp Comfort Program" is a popular one. We created this program to ensure no one goes without heat or cooling, especially in our two brutal seasons. This program is offered when a new system is purchased which includes a temporary fix to a broken down system, while an installation is being coordinated. We believe that when a company rushes an installation the customer is the one that suffers in the end. We have a custom sheet metal fabrication shop that will build all metal parts and that should not be rushed for sake of outside temperatures. Thank you for choosing Howard Air and allowing us to prove what truly makes us different from the others. We look forward to keeping your new investment running a its designed peak efficiency through annual maintenance. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for allowing us the opportunity to introduce ourselves and at a discounted rate to you as a member of Angie's List. We're happy to hear your husband's questions were answered as we will always make time to ensure our customers understand recommendations or services we are performing. We look forward to the next preventative maintenance visit scheduled for the spring when we will get your system ready for our brutal summer. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your Howard Air experience. No one, we mean NO ONE wants to be without A/C in an Arizona July. So, yes, we will always exhaust all options when it means the difference between cooling or no cooling. Thank you for allowing us the opportunity to be your new A/C company. We look forward to your routine maintenance visit with hopes of preventing a future breakdown. So, from all of us at Howard Air, welcome to the family!"

"Member, we are sorry that you had a less-than-perfect experience with Howard Air. Our records do show a bit of back-and-forth during the scheduling process of your second appointment which we did arrive within the time frame promised. We look forward to our next opportunity to visit your home and we promise to provide a better experience when scheduling. We are happy that you were pleased with our Service Technician and the service he provided at your place of business. Thank you again for choosing Howard Air."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. It is true, we are guilty of always being here for our customers. We made that decision when we opened the doors in 1977. Thank you for being such a great customer over the past few years and being loyal to our team. We look forward to the next maintenance or answering in your time of need. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for calling us when you needed your air conditioner fixed. Thank you for allowing us the opportunity to introduce ourselves and the level of service we provide. We look forward to your next preventative maintenance as we prepare your system for our hot summer. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. "I can always count on Howard Air to perform a thorough maintenance check" is such a compliment as we strive for 100% customer satisfaction. Your loyalty over the past few years is a direct reflection that we are doing a good job at this. Thank you again for choosing Howard Air, as we look forward to your next visit."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for also believing in the benefits of preventative maintenance. Rest assured your system is ready for whatever winter brings. We look forward to your next maintenance to get your home ready for our brutal summer. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Good job, we see you were given the opportunity to experience our level of service at a discounted rate by purchasing the online coupon on Angie's List website. We look forward to the next preventative maintenance visit and another opportunity to provide exceptional service. So, from all of us at Howard Air, welcome to the family!"

"Member, we are sorry to read that you had a less-than-perfect experience with us. We would like to reach to you by phone and learn more about what we could of done differently. We look forward to speaking with you as we take customer satisfaction very seriously. We have earned over 800 positive reviews from members because of that commitment. Thank you."

"Member, thank you for taking the time to tell others about your recent Howard Air experience. Thank you for also allowing us the opportunity to earn your trust and business. We look forward to your next preventative maintenance visit. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for rating your Howard Air experience. Thank you for also being such a loyal customer over the past few years. We have built our family-owned, operated company on loyal customers for over 35 years in the valley and don't plan on changing that. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to tell others about your Howard Air experience. "Great company" is the exact impression we strive to leave on every visit, not just the first one. Thank you for being a loyal customer over the past few years and allowing us the opportunity to serve your needs. As a family owned, operated business we want customers for life and have done a great job doing so. So, from all of us at Howard Air, welcome to the family!"

"Member, thank you for taking the time to rate your Howard Air experience. We are unable to locate your provided address and name in our database in order to determine how we could of provided a better experience. We would like to reach out to you by phone to better assist finding the property where we provided service. We look forward to speaking with you."