Howard Air

Sales, Service and Installation were excellent. The installation took an entire day and the room that houses the furnace looks like a showroom, completely rebuilt with sheet metal and they even sent someone over to finish the drywall. They called today to come out for a winter inspection which is included in the original price.

We used Howard Air to install a complete air conditioning system in our previous home. Ever since, this is the company we call for all our AC/heating needs. We moved several months ago - and took our own advice. This time it was for routine maintenance. Great service, knowledgable personnel and a terrific company that stands behind their installations, products and repairs.

I asked for an estimate on a new evap cooler. After meeting with them and learning about the improved performance and longevity of heat pumps, I opted not to purchase an evap cooler but will replace my heat pump in the near future with a newer, more efficient one. I really liked that I wasn't pressured or talked down to. I will definitely call Howard Air when I am ready to get a new heat pump.

It turned out fine. We were pleased with the service and with the recommendations.

Brian, the estimator, was very personable and helpful. The installers were professional. They had to make the attic opening larger to do the work and when they finished it looked as good as new. One problem that came up was the new air conditioning unit was bigger than the old one and I could see a little bit of it from the bedroom window. Without question, when I pointed it out, they laid a new pad and moved the unit over. I was very happy with the company and the people involved in my job. The only suggestion I would make is that as a customer I kind of expected to have received a call shortly after the work was completed from someone in the company asking if all had gone well. I did get a thank you note for my business later on.

Took about 2 hours, he was very thorough and professional

No problems. Serviced A/C as advertised

It was an awesome experience. The gentleman showed on time, was highly knowledgeable, and performed a thorough inspection. Furthermore, he provided helpful advice on how best to deal with the problems he found, and I really appreciated his honesty.

Howard Air did a great job. They were punctual, courteous, and professional. Did not feel they were trying to "rip me off" recommending parts or service that was not required. I intend to use them again and would highly recommend them to anyone.

He was really nice. He found other things that needed fixing. He added Freon in my air. It was more expensive than I originally thought but it was probably necessary.

Everything was as promised, on time, estimate of dollar were accurate. Workers were on time, polite and cleaned up thoroughly.

They had to reschedule, but were accommodating to my schedule. They showed up on time, the technician Tyler was very polite and clean, and quiet. He got the job done and was out in a reasonable time. I had no mechanical issues and the Freon was at levels so no real work was done. I gave a B for Quality because he did not check the air filter which needed to be replaced.

Tech arrived on time. Did his work efficiently was courteous, explained the work that performed and po8inted out items that needed repair. Identified the age of the machine and its expect life. I would use Howard Air again.

The gentleman that came out did a good job.

Called them about 2-weeks ago and John, the person I spoke with on the phone was very courteous and pleasant to talk with. Originally scheduled the maintenance for the PM but 2 days prior something came up that I had to call them up to see if I could change the time during the AM instead. Sheryl, the staff member I spoke with, equally pleasant , found an AM slot, at 8 in the morning. At 7:35 or so this morning, got a call from Bryan, the Tech person who was assigned to do the maintenance and said he'll be at my house shortly. Before 8, there he was in front of my house. Bryan,introduced himself (an engaging man, I'd say) and directed him to where the thermostat was located, changed the battery and showed me how it was done, then got up on the roof. After spending quite some time up there, came back down and explained his findings and did it in a layman's term thoroughly. He does impressed me as one who is really skilled and understand his craft. I have Howard's Air serviced our AC/Heat unit in the past and like then and today's , I'm so happy with their work and I will always call upon them in the future for any work in this regard. Oh, as an aside, Bryan is not only a very skilled , a true Professional in his line of work but blessed with a strikingly beautiful, rich tonal quality in his voice. Talked a little bit about his love of singing especially Manilow's and Diamond's-among my favorites as well. I say go for "The Voice" Bryan. Have you heard of Susan Boyle (of BGT talent show)? Look her up when you get the chance. We'll be rooting for you.:) Well, it was really nice meeting him and hope to have him again for any future service call. May you all have a great weekend.

It went very well. It was very smooth with no problems.

If a business does not want your business then they should just say so up front. There is no need to promise to return calls if that is not your intention.

The whole experience was excellent.

They were very professional and did a great job, they did the service as agreed and did have to add Freon into the system which I expected as the system was not working at it's peek. I would recommend them and as a matter of fact I set up a service contract with them for the next year.

Purchased special deal $79 Maintenance Package. I was honest when calling and said air was still working but running constantly and having hard time cooling house during the day. I did not expect an emergency response and so I scheduled someone out a week after my phone call. They were to arrive on Monday and when I didn't receive a confirmation call the Friday before, I called the same day scheduled to see if I was still on their schedule. I was told yes that someone would arrive before 4:00 (even though when making the appointment I was told I would be given a better time frame on Monday)...so I was left with a 6 hour window. At 4:00, I had to call back because no one showed and no one called to update! I was pretty upset because I had now spent an entire day waiting for service and had not been contacted once by the company. I was told that the tech. was on his last call before me and he'd be at my house around 5:00. I could go on forever, but needless to say I was at their mercy having taken a day off work and had to wait another hour. Random Monsoon storm hit and the Tech. arrived at 5:00 to let me know he couldn't do any work because of the wet conditions. I was eventually given a Saturday morning date and was taken care of. I learned a valuable lesson though, DO NOT let them know your air is running sufficiently to require non-emergency work because I realized that I was pushed back throughout the day in order to take care of more lucrative/emergency orders. I waited one week and should've been given the courtesy of a specific appt. time and should've been treated as any other customer. On the positive side, the 2 Technicians that came out were very nice and put up with my frustration in a very professional manner.

Excellent service. They diagnosed the problem and told us the problem was a part we didn't need if we weren't using the unit for heating. This saved us money and they had the ac up and running in an hour,

Brian changed the main power contact assy, fan motor capacitor, several wire connectors, added freon, installed a drain tee, cleaned unit and tested the a/c units performance. The unit was up and running in no time and has performed perfect since.

Scott Bird from Howard Air handled all the details of this purchase expertly and explained the process whenever there was a question. This was a major purchase and Howard Air did a great job ironing out the questions and worries.

They came out and did a thorough job.

I was very impressed with this company. My salesman, Scott Bird, called prior to the appointment and arrived right on time. Out of all the service calls I?ve ever had I?ve never seen such a thorough walk through of the house (inside/outside/attic) and of the AC/Heat Pump unit. Scott was incredibly professional and informative. I told Scott that the front part of the house (L.R., D.R., and Kitchen) has always been warm and never gets cool like the rest of the house. First, he informed me that the unit I had was a 2.5 ton and should have been a 3 ton. Second, when the original unit was installed they didn?t use the right venting duct (I had an up and down and they put in a side to side. I hope I?m explaining this correctly), so I wasn?t getting the full air coming out of the A/C. He told me all about Howard Air and the company's engineering background--how they have engineers on staff to make sure every aspect of the install (AC/heat pump unit size, ductwork) is correct for each individual home. He took laser measurements of the home, did a full walk through, and prepared an estimate. The pricing was fair and I told him that I was going to go with Howard Air (I had already received one quote), but I had another company coming a few hours later. The third company came out and didn't measure the home or the windows but did a visual estimate of the window size and asked me the square footage of the home. He quoted 5 different units varying from $5K and up and wrote them out on a lined piece of paper. Where Scott was there for two hours this guy was out in ½ hour. Installation was the next day and the Technicians were the most professional, on time workers I've ever been around. They went through the multi-stepped process for the install, used shoe covers when they entered my home, and were respectful of my property. It was a joy to work with them. Scott arrived and stayed for about two hours to make sure everything was going to plan. The crane company was on time and before I knew it the old unit was down and the new one was up. The Technicians completed the installation and then went over a final checklist with me, done. Wow, so in just 3 hours and 15 minutes from when the Tech?s arrived, my unit was running, so smooth. I had a lot of other things that happened this particular week but the least stressful of all of them was getting a new AC/Heat Pump installed by Howard Air. Overall, I was incredibly pleased with Howard Air and their staff. I will be most definitely using them for all my AC/Heating needs. I absolutely recommend this company and Scott's services to anyone who needs AC/Heating help which I?ve already been doing since the install. Thanks again Howard Air.