Howard Air

I purchased the a/c tune up from Howard Air. The service man, Joel, was extremely professional, knowledgable, and timely. He advised me of some work that I might need on my a/c unit in the future, so I can start budgeting accordingly.

Had ordered service for the AC tune up via Angie's list. The unit is 3 yrs old and had never been serviced. It took time to schedule Howard Air - around 3 weeks but guess that means they are good and have a full calendar. There was a misunderstanding initially of what was purchased but Kimber from Howard Air was able to clear it up. The service went well. Julio the tech., was well informed and courteous. He explained what he was doing. Also I was able to understand from him some merits and de-merits of some of the thermostats that I was evaluating.The service lasted for about an hour and I would certainly use Howard Air the next time around

Service went well. Dave showed up a little bit early. Was very professional. Inspected everything, showed me the issues with the system & service that was recommended. Told me I should consider a new AC system since mine was pretty old and is showing signs that it may not last much longer. Did not push for the new system at all but just made the suggestion as something to consider. I opted to just do repairs and Dave did a good job getting the work done. He was very personable and professional.

Replacement of the capacitor was more costly than anticipated, but unit works smoother than before.

David was here right on time. Very professional, went right to work. David performed the standard 44 point check. He found some loose wires on the outdoor unit. He said a spark from these wires could have caused a fire. He answered all my husbands questions and gave us a thumbs up. We have used Howard Air before and will continue to use them.

Excellent experience. Prompt, courteous, professional, and thorough. There was no "overselling" and an excellent review of what was found given. Will absolutely use again.

they contacted me to schedule by email and shortly followed it up with an email stating they do not service my area and to contact Angie's List for a refund.

They came out the next day I believe, scheduled the replacement the day after that so they were very quick. They were a little bit more expensive than everybody else but they did do quality work.

Technician was on time, friendly and professional. He thoroughly cleaned the outside units of dirt and debris, around and inside the devices. Answered all questions and recommended things I could do for the systems before he comes back for the next tune-up in the fall. Very satisfied.

I bought a deal for $98 but paid extra for an additional A/C system.

I have replaced a lot of air conditioners over the years and Howard Air is by far the best of the best! The price was competitive, I didn't feel as though I was ripped off! Their salesman Brian was just awesome. The crew was timely and professional. They went above and beyond in every way. I will never use another again. I am one very happy customer. Thank you to Howard Air for being honest, professional, timely, friendly, careful, etc, etc etc!!! Pleasantly surprised!!!

Very well, Dave was very informative, cleaned up well, quite knowledgeable. He did not try to sell anything that I did not need like most A/C service try to do. It was a pleasurable experience.

Bought the A/C tune up. By total chance, the day before the appointment, the A/C compressor started making an odd noise. Technician identified the fan unit was failing. He outlined multiple options for us - repair fan, replace fan, etc. He also encouraged us to consider replacing the whole unit, because he noted the age of the 22 year old system and the very high energy consumption. Because this was all happening in July, we were concerned that we not lose the A/C, and Howard had an engineer come to our house after hours the same night. He spent over an hour crawling in our hot attic and looking at the entire system so he could give us the complete story on what it would take to replace the system. It was clear he was trying to give us the best system for our needs vs. upselling us. We ended up buying a complete HVAC system. He added in APS rebates and even deducted the original $99 tune up. Here's where it gets interesting. Two days later, our old A/C failed completely. Howard apparently has a policy that their customers always stay cool, so they brought in a temporary unit at their own expense to keep us cool while the system we ordered was in transit. We were never hot a single day. Installation experience was fantastic. Professional, fast, clean - you'd never know we had workers doing a major job at the house. This year, before the heat came, Howard Air came back to make sure everything was working properly and to change the filters. These guys are absolutely amazing.

Howard Air is a PLEASURE to work with; thank you Betty, Kaylee, Brian, Gary and Kyle! Their entire staff is courteous and professional. We set up an appointment for Howard Air to evaluate what would be the best replacement for our older unit. They gave us a couple of options. The day of installation, they arrived to do the work in a timely manner and were very good about cleaning up and explaining how to use the new thermostat, before they left. Ready, and more efficiently prepared, for another AC season in AZ!

They were polite, punctuation and professional. Would use them again.

The technician arrived in the quoted window with a call from his previous stop to let me know he was on his way. He listened to my description of the problem and my unconfirmed concerns and quickly identified the problem of a burned out control board on the air handler. (And yes, my aux heat was constantly engaged.) Not having that particular replacement on hand (and why would he,) he consulted with a colleague by phone to establish a safe work around for my system while the part could be ordered and installed. I lost the heat pump and aux heat while on the bypass, but that was not needed at this time of year. He then checked the rest of the system to make sure there were not any other issues. Surprisingly, he was apologetic that he had to charge me for the part before they ordered it. That makes perfect sense to me, if they order it and I choose to get someone else to get one and do the replacement, they are out that cost. I was quoted potentially up to two weeks to get the part and schedule a follow up, which was fine since I had a safe, working system in the meantime. I don't know if the part arrived quicker than expected or they had an unexpected opening in the schedule, but they actually called me the next day and scheduled the replacement for the day after that. Since I had paid for the part up front there was no additional charge for the service call to replace it, and now my system is working as designed once again.

I bought this deal as a gift for my son. He was very satisfied with the service. Other than that, I cannot make any further comments.

It was established that it was preferable to get a new AC -mine is almost 12 years and is used a LOT in AZ! The new one will be installed by Howard Air on 5/21. I am able to finance this project for 60 months/.no interest. I chose a TRANE. To be continued....

They advertise the unit. The didn't put any restriction on the ad. [8:18]. When I made the appointment they showed. They didn't do the work. They had no disclaimer on the advertisement. [8:57]. I wouldn't recommend them.

We had a groupon or something. We had tried other companies in the past that would find problems and charge more for Freon but they try to educate you on any problems. We have a contract for a year and come out twice a year. They have had to replace parts so it is worth it for us, parts that wear over time. They might be a little more expensive but I feel the quality is worth it. I have never had to use them for an emergency but preventative maintenance is easy to schedule.

They were a wonderful company. I would use them again. They are nice people.

The service technician was very knowledgeable and helpful.

Howard air was able to add me into their schedule within a matter of days. They showed up on time and spent a considerable amount of time going through the system looking everything over, repairing a leak in the system, and providing 2 pounds of freon to the unit. They explained everything to us as they went through the service and tested the equipment. They were very knowledgable, and took their time to explain and educate us.

Brian was AWESOME! He figured out that an old swamp cooler hole hadn't been sealed properly, which was causing the cool air from the A/C unit to go into the attic instead of into the bedrooms. Easy fix! He then inspected and cleaned our A/C unit (working great), and checked the returns throughout our house. Brian was very professional and personable. We will definitely request him next time we need any A/C work done. Thanks, Brian!

The transaction was seamless, The gentleman showed up as promised, checked the unit thoroughly and recommended what to do and when we should call again.