Howard Air

I think this service is a scam. I talked with my contractor and he said companies come out to do a so called "tune-up" but basically they will tell you how many things are wrong or could go wrong and then want you to pay an additional amount to get these so-called issues fixed. Of course when Howard Air came out he did find over 600.00 worth of repairs that needed to be done, just like my contractor said he would. Of course I said thanks but no thanks. Not sure what he did to "tune-up" our a/c unit?

I have had 25 tuneup on 4 properties over 17 years and this was the worst one by far!

The technician showed up on a Friday and we had thought the appt was for Saturday. Not a problem. He came back the next day. He was. Dry courteous and professional.

They went beyond the call of duty; everything turned out excellent.

Spent 1 hour tuning up, and fixed a couple minor problems, the big problem will be more expensive and I will get a few estimates for that.

Service person arrived on time, was respectful of property, explained things very well and performed service promptly. I would (and have) use this company again.

Tech was on time, clean, and did a nice job. The only thing that annoyed me, and this is true of ANY HVAC place, is that he tried to sell me a service plan.

Technician was thorough, kowledgeable and courteously efficient. Will call again soon for Falll tuneup,

Installed supposedly new rheam air conditioner and it broke down after a week and a half. They have only given us 2 years part and labor and it has already broken down once. They will not return our calls or give us our paperwork.

Don't call them if there is an emergency!

Everyone that I spoke to at Howard Air was very professional and knowledgeable. The service technician, Myke, was very thorough in going through my a/c system and then explaining to me, what needed to be repaired and the cost in so doing. We discussed several options on how to proceed.I felt that he was being totally honest, and didn't try to sell me anything that was unnecessary.I would definitely recommend them.

I have been hearing about Howard Air being the "Best In the Valley" and Top of Angie's list, yet when I called to find out what a guesstimate might be to charge my freon in my AC that is currently not working (not that Dean with Howard Air even asked) and he made it clear that without paying the $69.00 evaluation fee, he would not give any indication as to how much a charge of freon would cost. He said he doesn't have "access" to that pricing. I asked if someone in the office tomorrow (Monday) would have such a bll park figure, just to charge the freon and he said no.I read in the other reviews that they push for upsells and to have to pay $69.00 just to have them tell us what is wrong, is wrong. Dean said that the tech would "wave" the $69.00 if we choose to have the work done by him. I said you mean you apply the $69.00 to the bill if we have work done? He said no. The charge will just be "waved".Crummy customer relations in an really uncomfortable situation, one that a reputable company would have adressed.

I had gotten a few other estimates and although howard air was not the cheapest (hench why i gave them a B in the price catagory), they did end up coming very close to the other bids with their price matching guarantee. (within a couple hundred dollars) I went with howard air because they seemed to be the most thorough with their estimate and plan of action. The salesman, Dave C. was one of the nicest and least pushy sales man ive ever encountered in my whole life. Unlike other guys, he wasnt trying to push his price onto me, and make me feel bad about not going with them. and while most salesmen would have gotten angry and given up, he really worked with me to get the price down where I wanted, yet maintaining the quality install that howard promises and provides. the installers were just as courteous and professional in their install. they didnt once bother me, and performed everything that was promised. they even left me a few extra air filters for me to use in the new units! As I said earlier, as most things in life, you get what you pay for, and even though howard air was a little more than the competition, they were very reasonable and did an excellent install. **I gave them a B in price because I dont know enough about A/C unit install pricing to know what is an A versus what is an F. All i know is that if i had to do it again, I would def hire howard air to do it :)

Utility bill is down and the unit is going strong.

I SCHEDULED WITH JOHN ON 4/18/12 FOR AN APPOINTMENT ON 5/3/12 @ 8:00 AM. JOHN SET THE TIME, NOT ME. THIS IS EARLY FOR ME, BUT JOHN SAID THE TECH NEEDED TO GET AN EARLY START. I AGREED. I WAS READY FOR THE TECH TO ARRIVE @ 8:00 AM, BUT HE NEVER SHOWED UP. I WAITED, THINKING HE MIGHT HAVE BEEN DELAYED @ HIS PRIOR APPOINTMENT. WHEN HE HADN'T ARRIVED BY 9:30 AM, I CALLED HOWARD AIR. I EXPLAINED THE SITUATION TO THEM & WAS GIVEN TO BRUCE, A MANAGER. BRUCE SAID HE DIDN'T KNOW WHAT HAD HAPPENED. I WAS ON THE BOOKS FOR AN APPOINTMENT @ 8:00 AM THAT DAY, BUT IT WASN'T PUT ON THE TECH'S SCHEDULE. HE SAID HE WOULD GET SOMEONE OVER TO MY HOUSE, & AS A COURTESY FOR THE PROBLEMS, THE COMPANY WOULD TAKE CARE OF ALL REPAIRS , IF ANY WERE NEEDED. THE TECH FINALLY ARRIVED AROUND 10:00 AM. HE WAS POLITE & PROFESSIONAL. AFTER HIS CHECK, I WAS INFORMED THE CHARGES FOR REPAIRS WOULD BE $108.94 FOR ONE PART & $527.71 FOR ANOTHER PART. SO MUCH FOR BRUCE'S PROMISE TO TAKE CARE OF THE NEEDED REPAIRS. I DECLINED TO GET THE WORK DONE.

I called this morning and scheduled a service call because our A/C unit had quit working. They told me they could get someone out this afternoon and asked if that was acceptable. I agreed and scheduled the appointment for this afternoon. The office was very polite and helpful on the phone. The technician (Mike) called when he was on his way as promised and showed up on time. He went straight to work, diagnosed the problem, fixed it, and then took the time to explain everything to us. He was very polite, informative, and professional. I would definitely use this company again, and I highly recommend using them.

I'm not sure if the quotation is competitive, but do know the price for the visit was more than worth it, and trust Christian to give me an honest appraisal.

Had purchased a special through Angie's list. Was very pleased with the amount of time and cleanliness of the gentlemen that came to service the units. We were in the process of moving into the house and wanted to make sure everything was working properly. Cleaned the outside units as well as went into the "hot" attic to check everything out. Would definitely hire again.

Initially I was impressed with Howard Air's reviews from Angie's List. However, I found this service to be a little pricey. The service tech did take a lot of time (about 3 hours approx) to check out everything. He was courteous and timely. I did not have time to double check all his work but he did go into the attic to checkout the blower fan and condensate lines. There are a lot of other companies who offer this type of service for a cheaper price. In a recent check, the company itself has apparently lowered the A/C check price to $50 unit, so the price I paid seems to be a bit arbitrary. I am hoping I got what I paid for. Only time will tell. One thing to note: the price advertised by Howard Air and many other competitors are per A/C unit only (and NOT one price per home). So, just be aware that if you have multiple split units and zones dedicated to multiple zones then you will have to multiply the amount with the number of units being serviced. (most 2000-3000 sq. ft. houses have 2 units). Any taxes are, as always, are extra also. So, overall, I am ok with the service but the price I paid appeared to be a bit steep and somewhat aribitrary. I can only trust they did a great job for the price.

Very nice people to work with, from the receptionist, to the coordinator to Julio himself. I like that they confirm the appt. time.

I used the special deal for this service. They charged me $50 for each unit.

On the day of the installation, I was told that they will be at my house early in the morning 6:00 - 7:00AM. Got up early, booted my son out of the room because that was where the access to the attic was. They rolled-in at about 8:00AM. Despite the lateness, I still rated them an A on Punctuality, because they had the unit installed quickly before the promised time. The guys were great, very courteous and friendly. A supervisor as well as my sales rep came by to check on how things were going and helped out too. Felt sorry for the guy working in the attic; AZ summers are brutal. After the work was done, we went over the checklist of items delivered. I thought they were very professional, mindful of the house, and I felt we were really taken care of.

They came for an estimate on replacing one of our A/C compressor units and gave us a great price on a Trane unit, saying that it would be compatible with the Lennox air handler that we already had. We were very happy with them, they seemed very honest, nice, knowledgeable, and reasonably priced, plus they had great reviews on Angie's List, which is how we found them. So we canceled another contractor who was ready to do the work the next day, signed a contract with Howard Air, and made an appointment for later that week. They called the day before to cancel and rescheduled for a week later. They didn't show up. When we called, they said the appointment was not until the following sunday, and they did not have the Trane unit we were offered available yet. Ok. So we waited until Sunday, again noone showed up. When we called, they said they were coming on monday, but again, the Trane was not available. Then another employee told us they were not even sure if they had any Tranes available at all, and could maybe give us a different brand instead. Then they said maybe we should just cancel our contract and get someone else to do it (which is what we finally ended up doing). Offering us something you don't have, not making your appointments, and backing out of your own contract is completely unacceptable. Also keep in mind that this is summer in Arizona, and delaying our AC repair for 2.5 weeks was not fun for us. Ridiculous.

The schedulers were friendly and helpful.The repair man was knowledgeable and helpful.

Although the second leak was somewhat different than the first leak, I was not charged anything at all for the second repair and recharge. We are certainly pleased that our home is cool now that the outside temperatures are over 110, and that Howard Air resolved the problem without a second cost to us. We highly recommend Howard Air.